May
12

Newzoo: Top 10 gaming companies raked in $126B in revenue

Silicon Valley seems to be ever more curious about basic income.

The idea of providing a financial safety net in the form of free money has gained favor among Facebook co-founder Mark Zuckerberg, Slack co-founder Stewart Butterfield, and former Y Combinator president Sam Altman.

Now, the county government may try it out.

Santa Clara County is considering a basic-income pilot for young adults who have either left or are preparing to leave the foster-care system, The Mercury News reported. The county has suggested giving these residents $1,000 per month for one to two years to them help start their adult lives.

Another California city, Stockton, is already trialing a basic-income program by delivering monthly payments of $500 to 125 residents.

"When I first announced we were doing this pilot almost two years ago now, people thought of it as scary or crazy," Stockton's 29-year-old mayor, Michael Tubbs, told Business Insider in December. "It has now become mainstream in a way. People are really debating its merit."

Presidential candidate Andrew Yang has thrust basic income into the national spotlight; Yang promises to deliver payments of $1,000 per month to all US citizens over 18 if elected. His proposed program would require some Americans to choose between a monthly stipend and their existing needs-based assistance (though retirement benefits like Social Security would be preserved and veterans and differently abled citizens would keep getting their current benefits).

Basic income in Stockton and Santa Clara

The basic-income trial in Stockton is meant to test whether guaranteeing free money to citizens on a regular basis can limit their financial hardship and improve their overall quality of life.

To qualify for the program, residents had to be at least 18 and reside in a Stockton neighborhood where the median household income was the same as or lower than the city's overall: $46,033.

For Tubbs, it was important that participants continued to receive their existing welfare benefits from the government.

"I would oppose any policy that will get rid of the existing safety net and replace it with a cash transfer," he said. 

Early results from Stockton suggest that participants so far are spending most of their money on food. Critics of basic income argue, however, that regular payments could encourage people to make frivolous purchases or undermine their motivation to find work.

A homeless encampment in San Jose, California. Beck Diefenbach/Reuters

The pilot idea in Santa Clara differs from Stockton's program in that it would offer regular payments to residents who are losing a social service: foster care. 

The county estimates that nearly 60 people in Santa Clara transition out of foster care each year. Foster care typically ends when a person turns 18, though some people are eligible until they're 21. Nearly 200 young adults per year receive "extended foster care" — including housing support and financial assistance for college tuition — beyond age 18 in Santa Clara, according to county estimates. 

So the basic-income trial proposed by the Santa Clara County Supervisors would target one of two groups: either young adults ages 18 to 21 who are still eligible for extended care, or young adults ages 21 to 24 who have aged out of the system. 

If the program were limited to the nearly 60 residents who are transitioning out of foster care, the county told The Mercury News, it could cost around $700,000. 

Basic income has been tested many times, with mixed results

Neither Stockton's program nor Santa Clara's proposed trial abide by the purest definition of universal basic income, since only a small portion of the population is eligible for the stipend. 

The US has never conducted a nationwide universal-basic-income trial, but it has tested a few welfare experiments since the 1960s.

From 1968 to 1982, the US experimented with a negative-income tax, which allowed low-income citizens to receive money from the government instead of paying taxes. The trials ultimately involved about 9,000 citizens in New Jersey, Iowa, North Carolina, Indiana, Seattle, and Denver. The results showed a decrease in employment by the end of the program, but the experiments were considered too small to generate significant conclusions.

Alaska runs what many see as the country's largest basic-income program: the Permanent Fund Dividend, which has been distributing cash to state residents since 1982.

Other non-government basic-income trials have found it difficult to get off the ground.

In 2016, Y Combinator conducted a small basic-income test that gave 100 Oakland families monthly stipends of $1,500. Before stepping down as Y Combinator's president in March 2019, Sam Altman had plans to expand the program to give $1,000 monthly payments to 1,000 participants across two states. 

Skye Gould/Business Insider

But that hasn't happened. 

"It's harder to give away money than you might think," Elizabeth Rhodes, the research director for Y Combinator's basic-income test, told Wired in 2018.

Santa Clara's foster youth are vulnerable to homelessness

Young adults aging out of the foster care system are at high risk of becoming homeless, according to a 2013 study. That's because these adults are quickly cut off from access to a permanent residence. 

In Santa Clara County, the median sale price of a home is more than $1.1 million and the average rent for a 900-square-foot apartment is around $2,900 per month. That makes it difficult for many residents to afford a place to live. 

The latest estimates of Santa Clara County's homeless population suggest around 9,700 live on the streets — an increase of more than 30% since 2017. 

Recipients of the county's proposed stipends wouldn't have to put them towards housing, though. The idea is to allow young adults to make their own decisions about money.

"It's not prescribed specifically to health-care deductibles or medical costs or registration for school or groceries," County Supervisor Dave Cortese said at a meeting in August. "It is the idea that, much like the few UBI pilots that are out there, it is a much more fungible or flexible fund."

Original author: Aria Bendix

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Jan
18

A bunch of promising cheap, new smartphones from Apple, Google, and others are expected to launch this year — and it says a lot about where the industry is headed (AAPL, GOOG, GOOGL)

 After years of increasing costs and slowing sales, 2020 looks like the year that smartphone prices may finally come down. Advanced features, like edge-to-edge screens and facial recognition, are starting to become more widely available on smartphones that cost far less than $1,000.Apple and Google are also both expected to debut cheaper versions of their respective smartphones this year, in another sign that large tech firms are acknowledging that $1,000 upgrades can be hard for many customers to justify.Visit Business Insider's homepage for more stories.  

It's 2020, which means it's been roughly 13 years since Apple laid the foundation for the modern smartphone with its original iPhone in 2007.

To say that smartphones have made leaps and bounds since then would be an understatement. While the original iPhone was essentially an iPod touch with cellular connectivity, today's mobile devices have evolved into superfast pocket-sized computers with professional-grade cameras.

But the most exciting change in the smartphone industry to emerge over the next year may not have anything to do with boosting performance, creating new screens that bend and fold, or enhancing their cameras. Rather, it's the notion that high-quality phones with features like facial recognition and borderless screens may no longer come at $1,000 a pop. 

Following several years of increasing smartphone prices, 2020 is already shaping up to be a banner year for cheaper smartphones as advanced features begin trickling down to more affordable products.

The year has just begun, but based on the smartphone launches that have occurred in 2020 so far – and the ones that are rumored to arrive in the coming months — it looks like a wave of compelling new devices that cost noticeably less than recent flagships from Apple and Samsung are on the horizon.

Original author: Lisa Eadicicco

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Jan
18

Read 58 pages of letters revealing how WeWork convinced a skeptical SEC to let it use a wonky metric that tested accounting rules

Business Insider obtained 58 pages of correspondence between the SEC and WeWork about the coworking company's IPO filing and questions or concerns the agency had about the document.One crucial piece of the back-and-forth centered on the company's use of a non-GAAP financial metric.The SEC originally asked WeWork to "remove disclosure of this measure throughout your registration statement."After pushback from WeWork's lawyers, including a former chief of the same SEC division asking the company to scrap the metric, the agency relented and allowed the company to continue using the metric after it made some changes. Click here for more BI Prime stories.

When WeWork first released the documents for its initial-public-offering filing in mid-August, investors, analysts, and journalists zeroed in on a creative financial metric the company was using to show the performance of each location. 

Dubbed the contribution margin after an earlier and quite similar metric called community-adjusted EBITDA was universally panned, it departed from general accepted accounting principles (GAAP, in accounting speak) in how it accounted for lease costs.

The metric was intended to reflect the true timing of revenue and costs associated with the real-estate leases, according to the company. The figure was positive when key GAAP numbers were in the red. 

It turns out the Securities and Exchange Commission had concerns about the metric. In a nine-page letter to then-CEO Adam Neumann dated August 30, the SEC's division of corporation finance raised numerous issues and concluded one section with the words: "Please remove disclosure of this measure throughout your registration statement."

After the company offered to change the disclosure as long as it could keep the metric, the agency relented. A subsequent letter from the SEC asked WeWork to clarify some elements and change its name to reflect its purpose as a location profitability metric but otherwise allowed it.

WeWork now uses something called "location contribution margin," which includes straight-line lease costs, according to an October 11 presentation. The exclusion of those lease costs was one of the SEC's chief gripes.

Business Insider got the documents through a Freedom of Information Act request that was initially denied before a successful appeal. The Wall Street Journal first reported on some of this in November, but we're making all 58 pages of correspondence between the company and the SEC available here for the first time.

A WeWork spokesperson declined to comment for this story, as did a spokesperson for Neumann. The SEC declined to comment. 

The correspondence is interesting because it came after WeWork had publicly revealed its filing, suggesting the company thought it had successfully answered the bulk of the SEC's questions.

The company had filed an S-1 confidentially in December 2018, meaning draft revisions were shielded from broader view. Because of the JOBS Act behind the confidential filing process, Business Insider has not been able to secure any of the correspondence between when the company filed confidentially and when the S-1 was made public in mid-August. 

The lengthy and dense letters show a back-and-forth over a figure that was critical to WeWork selling itself. Comment letters from the SEC are often part of the S-1 process — but what was unusual here is that so much still needed to be worked out and that an SEC accountant would go on to publicly slam the issue. 

At a December accounting conference months after WeWork shelved its offering, Patrick Gilmore, a senior SEC accountant, chided an unnamed subleasing company over its use of contribution margin. The company had used its own "tailored" way of calculating the number — even though its gross margin, a comparable "official" number, was negative, he said. "It was eye-opening." (The SEC's August 30 letter cited the gross margin specifically.)

The company spent a lot of space in its SEC filing justifying its use of contribution margin, he said in December, and if simply explaining why a company is using a metric is that complex, "you probably want to rethink that measure."

The SEC's August 30 letter took a more measured tone, specifically raising four points with respect to the use of the metric. On September 5, WeWork lawyers Cravath Swaine & Moore LLP pushed back in a letter signed by John White, who once led the SEC division he was now communicating with. It came a day after other lawyers at Skadden Arps addressed the agency's comments on everything but that metric and a related point.

Below, we've presented both group's comments about the contribution margin point by point to make it easier to understand how the company successfully countered the agency's argument. The contribution margin stayed in WeWork's IPO prospectus all the way through the company's official cancellation of the offering in September.

Each excerpt contains a link to the source documents.

SEC (August 30): "The measure 'Contribution Margin excluding non-cash GAAP straight-line lease cost' ignores the recognition principles prescribed by ASC 842, specifically paragraph 2025-6, resulting in a performance measure that excludes a material aspect of your lease costs and primary cost of sales." Link.

Cravath (September 5): "The Company understands from conversations with the Staff that this could be considered misleading in violation of the principle enunciated in the Staff's Non-GAAP Compliance and Disclosure Interpretation 100.01. The Company respectfully disagrees, however, and would note, respectfully, that whether a non-GAAP financial measure is misleading is ultimately a legal determination which must be informed both by Supreme Court and other judicial precedent and by Commission rules and guidance relating to materiality." Link.

SEC (August 30): "We understand from your disclosure on page 82 that there will be periods during which your non-GAAP measure will include revenues from leasing certain properties without the related lease costs. In this regard, we note that the average rent free period for your lease arrangements is nine months, with some leases containing provisions for significantly longer periods of free rent. We also note that the same property may start generating revenue as early as five months after your date of possession." Link.

Cravath (September 5): "The Company wishes to respectfully point out that while some locations may earn revenue for a short period of time during which there are no related lease costs, the limited period of time in which this occurs is only a one-time period toward the beginning of the opening of a new location." Link.

SEC (August 30): "Your measure excludes the straight-line aspect of lease cost, while including the benefit related to lease incentives." Link.

Cravath (September 5): "The Company respectfully submits that the Registration Statement is fully transparent about its treatment of lease incentives and contains robust disclosure regarding the treatment of the benefit related to lease incentives and why those amounts are not adjusted out of the Company's two Contribution Margin non-GAAP measures. ... The Company believes that including the impact of amortization of lease incentives also helps it compare the performance of locations across its portfolio, as in some cases— particularly in certain non-U.S. jurisdictions where the Company is opening new locations—the Company has not always been able to negotiate a tenant improvement allowance into the terms of its leases." Link.

SEC (August 30): "On page 72, you characterize Contribution Margin as a measure of unit economics or non-GAAP gross profit. Your current disclosure does not include a presentation of the most directly comparable financial measure, gross profit, calculated and presented in accordance with GAAP. Gross profit should contemplate all cost of sales per Rule 503 of Regulation S-X including, but not limited to pre-opening costs, depreciation or amortization expense associated with leasehold improvements, equipment and furniture, which are an integral part of your customer offerings." Link.

Cravath (September 5): "The Company respectfully advises the Staff that it has revised the disclosure on page 74 of the Registration Statement to remove reference to the term non-GAAP gross profit in response to the Staff's comment. Contribution Margin is a measure of non-GAAP unit economics (not of gross profit) and the Company does not present gross profit on its consolidated statement of operations [link]. ... Accordingly ... the Company views loss from operations as the most directly comparable financial measure calculated in accordance with GAAP as presented on the Company's consolidated statement of operations. The Company thus provides reconciliations of its Contribution Margin non-GAAP measures to loss from operations as presented on its consolidated statement of operations." Link.

Lastly, the SEC concluded by asking WeWork and Neumann to "Please remove disclosure of this measure throughout your registration statement."

The lawyers answered the broad point, citing the items above and telling agency staffers that their interpretation of the agency's regulations weren't necessarily correct. 

Cravath (September 5): "In light of the Company's desire to find a course forward, the Company proposes for your consideration a revision to the Company's future disclosures of Contribution Margin to present only Contribution Margin including non-cash GAAP straight-line lease cost and then to provide the amount and description of non-cash GAAP straight-line lease cost impact immediately next to such measure, and to not present Contribution Margin excluding non-cash GAAP straight-line lease cost (as shown in the attached changed pages removing Contribution Margin excluding non-cash GAAP straight-line lease cost), while otherwise leaving the calculation and presentation of Contribution Margin as reflected in the Registration Statement being filed today. If such an approach would address your concerns and allow the Company to move forward, the Company will include a revised presentation reflecting such an approach in the next amendment to the Registration Statement." Link.

One week after receiving Cravath's response, on September 11 the SEC appeared to concede on the contribution margin, dropping its demand to remove mention of the metric and instead offering five suggestions of how to frame it in the document. The agency asked the company to change its name and to remove the qualifying language that the company had proposed. Link. 

In its initial letter, the agency also took issue with other elements of WeWork's filing, including its decision to group the underwriters in a circle rather than the customary lineup, its various membership levels, and a chart that seemed to suggest that some locations broke even before they were open to members. The lawyer responses here are from Skadden Arps, another firm hired by WeWork.

SEC (August 30): "Please highlight the lead or managing underwriter(s) as required by Item 501(b)(8)(i) of Regulation S-K." Link.

Skadden (September 4): "As discussed with the Staff on August 30, 2019, the Company respectfully advises the Staff that the underwriters highlighted on the cover page of the prospectus are the lead underwriters for the offering." Link.

SEC (August 30): "We note the chart on page 5 depicting a timeline for your locations. Your chart seems to indicate that your locations 'breakeven' prior to the location opening for members. Please revise to make clear the number or percentage of your mature locations that are profitable and operate on a cash flow positive basis." Link.

Skadden (September 4): "The Company respectfully advises the Staff that is has revised the disclosure on pages 4, 81, and 134 to address the Staff's comments and has removed the chart to which Staff's comment referred." Link.

SEC (August 30): "In this regard, it appears you have several categories of membership types. In order to give investors more insight and understanding of your business, disclose your various membership types and the revenue associated with each membership type. For each membership type, disclose the average length of their contractual commitments." Link.

Skadden (September 4): "The Company respectfully advises the Staff that it has revised the disclosure on page 70 to address the Staff's comment. As disclosed on page 70, the Company has only two types of memberships: WeWork memberships and on-demand memberships." Link.

Read the entire 58 pages at this link.

Original author: Dakin Campbell

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Jan
17

As Alphabet crests the $1T mark, SaaS stocks reach all-time highs of their own

Continuing our irregular surveys of the public markets, two things happened this week that are worth our time. First, a third domestic technology company — Alphabet — passed the $1 trillion market capitalization threshold. And, second, software as a service (SaaS) stocks reached record highs on the public markets after retreating over last summer.

The two milestones, only modestly related events, indicate how temperate the public waters are for technology companies today, a fact that should extend warmth into the private market where startups, and their venture capital backers, work.

The happenings are good news for technology startups for a number of reasons, including that major tech players have never had as much wealth in hand with which to buy smaller companies, and strong SaaS valuations help both smaller startups fundraise, and their larger brethren possibly exit.

Indeed, the stridently good valuations that major tech companies and their smaller siblings enjoy today should be just the sort of market conditions under which unicorns want to debut. We’ll continue to make this point so long as the public markets continue to rise, pricing tech companies that have already floated higher like the cliche’s own tide.

But while Alphabet, Microsoft and Apple are worth $3.68 trillion as a trio, and SaaS stocks are now worth 12.3x times their revenue (using enterprise value instead of market cap, for those keeping score at home), not every private, venture-backed company will necessarily benefit from public investor largesse.

What about tech-ish startups?

How much the current public-market tech valuation expansion will help companies that are increasingly sorted into the tech-enabled bucket isn’t clear; some companies that went public in 2019 were quickly spit up by investors unwilling to support valuations that matched or rose above their final private valuations. SmileDirectClub was one such offering.

The dividing line between what counts as tech — often fuzzy — appears to be slicing along gross margin lines, and the repeatability of business. The higher margin, and more recurring a company is, the more it’s worth. This market reality is why SaaS stocks’ recent return to form is not a surprise.

For Casper and One Medical, the first two venture-backed IPO hopefuls of the year, the more tech-ish they can appear between now and pricing the better. Because technology companies today are valued so highly, perhaps even a faint dusting of tech will save their valuations as they cross the chasm between private and adult.

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Jan
17

Eaze’s struggles reflect falling VC interest in cannabis startups

Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between.

Yesterday, TechCrunch reported that Eaze, a well-known cannabis-focused startup, is struggling to stay in business amidst a cash crunch, leadership turmoil, banking issues and a business model pivot. It’s a compelling, critical read.

The news, however, asks a question: How are other cannabis-focused startups faring? We’ll explore the question through the lens of fundraising and the public market results of public cannabis companies in Canada.

Fundraising

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Jan
17

Baraja’s unique and ingenious take on lidar shines in a crowded industry

It seems like every company making lidar has a new and clever approach, but Baraja takes the cake. Its method is not only elegant and powerful, but fundamentally avoids many issues that nag other lidar technologies. But it’ll need more than smart tech to make headway in this complex and evolving industry.

To understand how lidar works in general, consult my handy introduction to the topic. Essentially a laser emitted by a device skims across or otherwise very quickly illuminates the scene, and the time it takes for that laser’s photons to return allows it to quite precisely determine the distance of every spot it points at.

But to picture how Baraja’s lidar works, you need to picture the cover of Pink Floyd’s “Dark Side of the Moon.”

GIFs kind of choke on rainbows, but you get the idea.

Imagine a flashlight shooting through a prism like that, illuminating the scene in front of it — now imagine you could focus that flashlight by selecting which color came out of the prism, sending more light to the top part of the scene (red and orange) or middle (yellow and green). That’s what Baraja’s lidar does, except naturally it’s a bit more complicated than that.

The company has been developing its tech for years with the backing of Sequoia and Australian VC outfit Blackbird, which led a $32 million round late in 2018 — Baraja only revealed its tech the next year and was exhibiting it at CES, where I met with co-founder and CEO Federico Collarte.

“We’ve stayed in stealth for a long, long time,” he told me. “The people who needed to know already knew about us.”

The idea for the tech came out of the telecommunications industry, where Collarte and co-founder Cibby Pulikkaseril thought of a novel use for a fiber optic laser that could reconfigure itself extremely quickly.

We thought if we could set the light free, send it through prism-like optics, then we could steer a laser beam without moving parts. The idea seemed too simple — we thought, ‘if it worked, then everybody would be doing it this way,’ ” he told me, but they quit their jobs and worked on it for a few months with a friends and family round, anyway. “It turns out it does work, and the invention is very novel and hence we’ve been successful in patenting it.”

Rather than send a coherent laser at a single wavelength (1550 nanometers, well into the infrared, is the lidar standard), Baraja uses a set of fixed lenses to refract that beam into a spectrum spread vertically over its field of view. Yet it isn’t one single beam being split but a series of coded pulses, each at a slightly different wavelength that travels ever so slightly differently through the lenses. It returns the same way, the lenses bending it the opposite direction to return to its origin for detection.

It’s a bit difficult to grasp this concept, but once one does it’s hard to see it as anything but astonishingly clever. Not just because of the fascinating optics (something I’m partial to, if it isn’t obvious), but because it obviates a number of serious problems other lidars are facing or about to face.

First, there are next to no moving parts whatsoever in the entire Baraja system. Spinning lidars like the popular early devices from Velodyne are being replaced at large by ones using metamaterials, MEMS, and other methods that don’t have bearings or hinges that can wear out.

Baraja’s “head” unit, connected by fiber optic to the brain.

In Baraja’s system, there are two units, a “dumb” head and an “engine.” The head has no moving parts and no electronics; it’s all glass, just a set of lenses. The engine, which can be located nearby or a foot or two away, produces the laser and sends it to the head via a fiber-optic cable (and some kind of proprietary mechanism that rotates slowly enough that it could theoretically work for years continuously). This means it’s not only very robust physically, but its volume can be spread out wherever is convenient in the car’s body. The head itself also can be resized more or less arbitrarily without significantly altering the optical design, Collarte said.

Second, the method of diffracting the beam gives the system considerable leeway in how it covers the scene. Different wavelengths are sent out at different vertical angles; a shorter wavelength goes out toward the top of the scene and a slightly longer one goes a little lower. But the band of 1550 +/- 20 nanometers allows for millions of fractional wavelengths that the system can choose between, giving it the ability to set its own vertical resolution.

It could for instance (these numbers are imaginary) send out a beam every quarter of a nanometer in wavelength, corresponding to a beam going out every quarter of a degree vertically, and by going from the bottom to the top of its frequency range cover the top to the bottom of the scene with equally spaced beams at reasonable intervals.

But why waste a bunch of beams on the sky, say, when you know most of the action is taking place in the middle part of the scene, where the street and roads are? In that case you can send out a few high frequency beams to check up there, then skip down to the middle frequencies, where you can then send out beams with intervals of a thousandth of a nanometer, emerging correspondingly close together to create a denser picture of that central region.

If this is making your brain hurt a little, don’t worry. Just think of Dark Side of the Moon and imagine if you could skip red, orange and purple, and send out more beams in green and blue — and because you’re only using those colors, you can send out more shades of green-blue and deep blue than before.

Third, the method of creating the spectrum beam provides against interference from other lidar systems. It is an emerging concern that lidar systems of a type could inadvertently send or reflect beams into one another, producing noise and hindering normal operation. Most companies are attempting to mitigate this by some means or another, but Baraja’s method avoids the possibility altogether.

“The interference problem — they’re living with it. We solved it,” said Collarte.

The spectrum system means that for a beam to interfere with the sensor it would have to be both a perfect frequency match and come in at the precise angle at which that frequency emerges from and returns to the lens. That’s already vanishingly unlikely, but to make it astronomically so, each beam from the Baraja device is not a single pulse but a coded set of pulses that can be individually identified. The company’s core technology and secret sauce is the ability to modulate and pulse the laser millions of times per second, and it puts this to good use here.

Collarte acknowledged that competition is fierce in the lidar space, but not necessarily competition for customers. “They have not solved the autonomy problem,” he points out, “so the volumes are too small. Many are running out of money. So if you don’t differentiate, you die.” And some have.

Instead companies are competing for partners and investors, and must show that their solution is not merely a good idea technically, but that it is a sound investment and reasonable to deploy at volume. Collarte praised his investors, Sequoia and Blackbird, but also said that the company will be announcing significant partnerships soon, both in automotive and beyond.

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Jan
17

Harvestr gathers user feedback in one place

Meet Harvestr, a software-as-a-service startup that wants to help product managers centralize customer feedback from various places. Product managers can then prioritize outstanding issues and feature requests. Finally, the platform helps you get back to your customers once changes have been implemented.

The company just raised a $650,000 funding round led by Bpifrance, with various business angels also participating, such as 360Learning co-founders Nicolas Hernandez and Guillaume Alary, as well as Station F director Roxanne Varza through the Atomico Angel Programme.

Harvestr integrates directly with Zendesk, Intercom, Salesforce, Freshdesk, Slack and Zapier. For instance, if a user opens a ticket on Zendesk and another user interacts with your support team through an Intercom chat widget, everything ends up in Harvestr.

Once you have everything in the system, Harvestr helps you prioritize tasks that seem more urgent or that are going to have a bigger impact.

When you start working on a feature or when you’re about to ship it, you can contact your users who originally reached out to talk to you about it.

Eventually, Harvestr should help you build a strong community of power users around your product. And there are many advantages in pursuing this strategy.

First, you reward your users by keeping them in the loop. It should lead to higher customer satisfaction and lower churn. Your most engaged customers could also become your best ambassadors to spread the word around.

Harvestr costs $49 per month for five seats and $99 per month for 20 seats. People working for 360Learning, HomeExchange, Dailymotion and other companies are currently using it.

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Mar
17

March 21 – Rendezvous with Sramana Mitra in Menlo Park, CA - Sramana Mitra

“Revolutionary” may be an over-used adjective, but how else to describe the rapid evolution in mobility technology? Join us in San Jose, Calif., on May 14 for TC Sessions: Mobility 2020. Our second annual day-long conference cuts through the hype and explores the current and future state of the technology and its social, regulatory and economic impact.

If you’re a student with a passion for mobility and transportation tech, listen up. We can’t talk about the future if we’re not willing to invest in the next generation of mobility visionaries. That’s why we offer student tickets at a deep discount — $50 each. Invest in your future, save $200 and spend the day with more than 1,000 of mobility tech’s brightest minds, movers and makers.

As always, you can count on a program packed with top-notch speakers, panel discussions, fireside chats and workshops. We’re in the process of building our agenda, but we’re ready to share our first two guests with you: Boris Sofman and Nancy Sun.

Sofman is the engineering director at Waymo and former co-founder and CEO of Anki. Sun is the co-founder and chief engineer of Ike Robotics. Read more about Sofman and Sun’s accomplishments here. We can’t wait to hear what they have to say about automation and robotics.

Keep checking back, because we’ll announce more exciting speakers in the coming weeks.

You’ll also have plenty of time for world-class networking. What better place for a student to impress — and possibly score a great internship or job? You might even meet a future co-founder or an investor. That knocking sound you hear is opportunity. Open the door.

Hold up… you’re not a student but still love a bargain? We’ve got you covered, too. You can save $100 if you purchase an early-bird ticket before April 9.

Be part of the revolution. Join the mobility and transportation tech community — the top technologists, investors researchers and visionaries — on May 14 at TC Sessions: Mobility 2020 in San Jose. Get your student ticket today.

Is your company interested in sponsoring or exhibiting at TC Sessions: Mobility 2020? Contact our sponsorship sales team by filling out this form.

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Jan
17

Best of Bootstrapping: Bootstraps with a Paycheck to $15M from Tennessee - Sramana Mitra

GreenPal CEO Gene Caballero shares a fantastic story of a founder duo bootstrapping with a paycheck, now growing from $5M to $15M in one year, with a virtual team of freelancers. Your classic 21st...

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Original author: Sramana Mitra

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Jan
17

1Mby1M Virtual Accelerator Investor Forum: With Francisco Jardim of SP Ventures (Part 5) - Sramana Mitra

Sramana Mitra: Why did they choose to go in that direction? What was the draw for them? Francisco Jardim: The same thing that drew us. First of all, it’s purpose-driven. It’s a representative part of...

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Original author: Sramana Mitra

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Oct
15

3 jobs to apply for this weekend (including a REALLY cool one at Twitter)

Lizhi, one of China’s biggest audio content apps, is debuting on Nasdaq today under the ticker symbol LIZI. It is the first of its major competitors, Ximalaya and Dragonfly, to go public (though Ximalaya is expected to also list in the United States later this year). Lizhi is offering 4.1 million shares at an IPO price of $11 per share.

Though Lizhi, Ximalaya and Dragonfly each host podcasts, audiobooks and livestreams, Lizhi, whose investors include Xiaomi, TPG, Matrix Partners China, Morningside Venture Capital and Orchid Asia, has differentiated itself by focusing on user-generated content created with the app’s recording tools.

According to market research firm iResearch, it has the largest community of user-generated audio content in China. The company said that in the third quarter of 2019, it had a base of 46.6 million average monthly active users on mobile and 5.7 million average monthly active content creators. While podcasts in the U.S. typically use revenue models based on ads or subscriptions, creators on Lizhi and other Chinese podcasting apps monetize through virtual gifts, similar to the ones given by viewers during video livestreams.

In an interview with TechCrunch, Lizhi CEO Marco Lai said the company plans to use proceeds from the IPO to invest in product development and its AI technology. Lizhi uses AI tech to distribute podcasts, which it says results in a 31% click rate on content. AI is also used to monitor content, give creators instant user engagement data and provide features that allow them to fine-tune recordings, reduce noise and create 3D audio.

Despite its quick growth, Lai says online audio in China is still an emerging segment. About 45.5% of total mobile internet users in China listened to online audio content in 2018, but adoption is expected to increase as IoT devices like smart speakers become more popular, especially in smaller cities. Lizhi has a partnership with Baidu for its Xiaodu smart speakers, and develop new ways of distributing content for IoT devices, says Lai.

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Jan
17

Cannabis marketing company Fyllo acquires CannaRegs for $10M

Fyllo, a digital marketing company focused on the cannabis industry, has acquired CannaRegs, a website offering subscription access to state and municipal cannabis regulations. Fyllo founder and CEO Chad Bronstein (pictured above) said his company paid $10 million in cash and stock.

Bronstein previously served as chief revenue officer at digital marketing company Amobee, and he told me that the two companies are “very complementary,” particularly since regulations and compliance present “a unique technical challenge” when it comes to advertising cannabis products.

Ultimately, his goal is for Fyllo to offer “compliance as a service,” with artificial intelligence helping brands and publishers ensure that all their cannabis advertising follows local laws. At the same time, Bronstein said Fyllo will continue to support CannaRegs’ 150-plus customers (mostly law firms, real estate professionals and cannabis operators) and work to bring more automation to the platform.

In addition, CannaRegs founder and CEO Amanda Ostrowitz will become Fyllo’s chief strategy officer, with CannaRegs’ 30 employees continuing to work out of their Denver office. This brings Fyllo’s total headcount to around 70.

“In a short period of time, Fyllo has emerged as an essential platform for publishers and cannabis companies to build creative campaigns in a safe and compliant way,” Ostrowitz said in a statement. “By teaming up with Fyllo, we have the chance to build a truly remarkable brand that can disrupt the entire industry. We look forward to delivering our same quality of data to existing customers and incorporating that data into Fyllo’s platform to become a one-stop-shop for cannabis brands looking to grow their businesses.”

Chicago-based Fyllo raised $18 million in funding last year.

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Jan
17

We’ve gone Plaid #

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

This week Danny and Alex were back together to riff over the latest early-stage rounds, the latest on the late-stage front and more. It was yet another stacked week, forcing us to pick and choose a bit.

Starting off, however, here are the rounds that caught our eyes this past week:

Insurify raised a $23 million Series A, dwarfing its preceding capital raisesWorkBoard stacked $30 million into its accounts less than a year after its Series BProductBoard raised a $45 million Series B from blue-chips Sequoia and Bessemer

Leaving the earlier stages and heading to the other end of the spectrum, we touched on Cloudinary passing the $60 million ARR mark, ExtraHop aiming for the $100 million ARR mark in short order and SiteMinder’s new $70 million round that gave it a $750 million valuation after crossing $70 million ARR last year.

Got all that? Like we said, it has been busy.

The two main stories this week on the show were the big Plaid deal, and what’s going on in the United States’s own venture market.

With Plaid, Visa spent more than $5 billion to acquire the financial data API service in one of the first blockbuster exits of the year, making some VCs at Spark Capital and other firms very happy.

Meanwhile, the U.S. venture capital landscape is changing rapidly as more and more regions outside of Silicon Valley bulk up on their startups. The Valley is barely a majority of VC dollars these days, while regions like the mid-Atlantic and the Southeast are raising their profiles quickly. We talk about that, plus the more than a dozen mega funds that launched last year.

Wrapping up, it appears that the venture capitalist classes are tired. Not that we feel too poorly for them, but it goes to show that there’s so much going on these days that no one is getting any rest. No matter how much money they have.

Equity drops every Friday at 6:00 am PT, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

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Oct
14

Joe & Mac remake is coming from Microids

According to an IbisWorld research report, the US online survey market is estimated to grow 5% y-o-y to $1.2 billion in 2020, at a CAGR of 10% since 2015. San Mateo-based SurveyMonkey (Nasdaq: SVMK)...

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Original author: MitraSramana

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Jan
17

Caregiving startup Homage raises Series B to enter new Asian markets

In many countries, an aging population coupled with a low birth rate is increasing the demand for qualified caregivers. In Asia, the need is especially urgent because rapid demographic shifts and changing social structures means family members who traditionally cared for relatives are unable to because they need to work, or live far away. Homage wants to help with a platform that not only matches pre-screened professionals and clients, but also enables caregiving organizations to scale up more quickly.

The startup announced this week that it has raised Series B funding, led by EV Growth, with new investors Alternate Ventures and KDV Capital. Returning investor HealthXCapital also participated. The amount of funding was undisclosed, but sources tell TechCrunch it was $10 million.

Launched in 2016 by Gillian Tee, Lily Phang and Tong Duong, Homage currently operates in Singapore and Malaysia, with plans to expand into five more countries over the next two years. Before Homage, Tee, its CEO, worked in the United States, where she co-founded Rocketrip, a business travel startup backed by Y Combinator. Tee tells TechCrunch she realized the need for a caregiving platform while looking for carers.

“We saw that in ASEAN and the Asia Pacific region, there is really a need to build long-term care infrastructure,” she says.

This includes increasing the pool of basic caregivers to reduce costs, and also making it easier for families to be matched with professionals. Homage’s platform currently includes about 2,000 caregivers and focuses on elderly care, but also provides services needed by a wide age range, including rehabilitation care, physiotherapy, speech therapy and occupational therapy.

The platform was also created to give caregiving organizations a tech platform that allows them to expand more quickly and cost efficiently, in turn reducing care expenses for families. Homage interviews caregivers before they are added to the platform and partners with health organizations to provide continuing education and training. On the enterprise side, it helps providers with administrative tasks like compliance and bookings.

Tee says Homage’s screening process goes beyond interviews and background checks.

“From solving my own caregiving problems, I believe that a platform is needed, a highly curated one, so that every single individual has to be fully competency assessed,” she says.

For caregivers, this means building a profile, and in addition to the information they provide, Homage also works with nurses to evaluate how they are able to perform important tasks like manual transfer techniques. That information is then used by its matching engine.

“The human mind can take in so many details at once, so we have an algorithm for manual transfer techniques, like bent pivot transfers or two-handed transfers, down to that granularity,” Tee says. “It is captured into the system and that translates into mobility, and gives categories of mobility, so it helps us shortlist much better than humans can.” Then final assessments and matches are done by one of Homage’s operators.

Homage also provides compliance tools that collect information about licenses, background and health checks, AED and CPR training and other documentation. On the bookings side, Homage helps organizations manage fluctuations in demand, since many families only need carers a few days a week. Caregivers on the platform range from full-time nurses to part-time carers. It also helps organizations plan breaks to prevent burnout.

Tee says many caregiving organizations put together their own system for administrative tasks, and Homage gives them an alternative that lets them set up operations or expand more quickly.

Homage’s funding will be used to expand its base of caregivers, provide training, and new services, including its medical delivery service.

In a press statement, EV Growth managing partner Willson Cuaca said, “Increasing aging population and low TFR (total fertility rate) are inevitable. Urbanization and a fast-paced working environment make caregiving service one of the key services in our daily life. Gillian and the team have been consistently trying to make the on-demand caregiving service as accessible as possible, fast and reliable. We are proud to be part of the Homage journey to bring back caregiving with control, grace, and dignity.”

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Jan
17

Thought Leaders in Online Education: Clara Piloto, Director of Global Programs at MIT Professional Education (Part 5) - Sramana Mitra

Sramana Mitra: Summarize, as a last point, how you position vis-a-vis edX. When you go out to the world, how do you position MIT Professional Education versus edX? Clara Piloto: I’m going to focus on...

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Original author: Sramana Mitra

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Jan
17

An ex-YouTube exec interviewed 45 YouTube stars about online fame — here are his tips on gaining millions of followers

Ex-YouTube strategist Will Eagle gave us his biggest tips on becoming famous online, ahead of the release of his new book next month. He shares advice from some of the people behind some of the biggest YouTube channels in the world, including Bad Lip Reading, The King of Random and How To Cake It. Eagle told Business Insider how he learned that being a YouTuber was "genuinely hard work", saying that the most successful vloggers are the ones who stick at it. Click here for more BI Prime stories. 

Becoming a YouTuber is, for some kids, a career aspiration.

Luckily for next-generation PewDiePies, a former YouTube strategist has revealed his hottest tips for going viral online, gathering advice from 45 of the platform's biggest stars.

Will Eagle is a Brit who headed up the company's brand strategy in California until last year.

In his upcoming book, "Read This If You Want to be YouTube Famous", Eagle shares advice from some of the firm's biggest channels, including Bad Lip Reading and How To Cake It, which boast close to 12 million subscribers between them. 

Eagle's new book is set to be released on February 4 and can be pre-ordered here.

We got our hands on some exclusive extracts below, featuring advice from channels with millions of followers including Bad Lip Reading, How to Cake It and Molly Burke: 

Original author: Martin Coulter

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Oct
14

Roblox shows new bits of the metaverse to its developers

A new report on global internet shutdowns found there were 122 major shutdowns in 2019, and in total they cost the world economy roughly $8 billion.Internet shutdowns are frequently used to clamp down on civil unrest, particularly during protests and national elections.
The countries hardest hit by the economic cost of internet shutdowns in 2019 were Iraq, Sudan, India, and Venezuela.One of the report's authors told Business Insider there is good reason to think the number of shutdowns will continue to rise in 2020.Visit Business Insider's homepage for more stories.

Governments around the world are getting quicker and quicker to cut their citizens off from the internet, and according to new research, they're likely to get more trigger-happy.

According to a new report from Top 10 VPN, there were a total 122 major internet shutdowns around the world in 2019 — not counting a further 90 regional shutdowns imposed in India alone. This added up to a total of 18,225 hours, and included social media shutdowns as well as complete internet blackouts.

Internet shutdowns are a tool deployed by governments to quash civil disobedience amongst their citizens, and often go hand-in-hand with more sweeping — and sometimes brutal — government clampdowns.

Anti-government protests have been ongoing in Iraq since October 2019, when the government enforced internet blackouts. Murtadha Sudani/Anadolu Agency via Getty Images

Naturally the shutdowns hugely disrupt people's daily lives, and Top 10 VPN put a cash figure on this disruption. Using the Cost of Shutdown Tool developed by NGOs NetBlocks and The Internet Society, Top 10 VPN calculated that internet shutdowns cost the global economy $8.05 billion in 2019.

Four countries lost over $1 billion to shutdowns:

Iraq imposed 263 hours of internet shutdowns, and suffered $2.3 billion in losses.Sudan imposed 1,560 hours of internet shutdowns, and suffered $1.9 billion in losses.India imposed 4,196 hours of internet shutdowns in specific regions around the country, and suffered $1.3 billion in losses. Top 10 VPN noted that in real terms the economic loss is likely to be higher because it was unable to include all India's highly localized shutdowns — the Indian government sometimes shuts off internet to specific city districts for a few hours at a time.Venezuela imposed 171 hours of internet shutdowns and suffered $1.1 billion in losses.

In 2019 India also imposed the longest-ever internet shutdown of any democracy. In August the Indian government imposed an internet blackout on the disputed territory of Kashmir which lasted more than 150 days, during which it axed Kashmir's semi-autonomous status.

The indefinite shutdown was ruled unlawful by India's supreme court last week, and the government was given seven days to review the restrictions on Kashmir. Broadband and 2G internet were partially restored to the region on Tuesday, although a block remained in place for social media sites.

Kashmiri women protesting the scrapping of Kashmir's semi-autonomous status in September 2019. REUTERS/Francis Mascarenhas

Often governments cite public safety as a reason for shutting off the internet, or curbing the spread of misinformation. However another surprising justification is preventing students from cheating during exams. Iraq, Algeria, and Ethiopia all enforced internet shutdowns during national exam periods — although Ethiopia kept the shutdown in force at the weekend when no exams were being held.

According to the report the cost of internet shutdowns has shot up by 235% in the last three years. "Unless there is a dramatic shift in approach from the international community, we expect the number of intentional network disruptions to continue to rise," one of the report's authors, Samuel Woodhams, told Business Insider.

Woodhams added that since the biggest correlating factor linking shutdowns in 2019 was major protests and national elections.

"As the events of 2020 have so far demonstrated, we can certainly expect popular protests in authoritarian countries to continue. As there are also several important elections planned in countries that have previously restricted access to the internet, there is good reason to believe the number of internet shutdowns will continue to rise in 2020," he said.

Just five days into 2020 Netblocks reported a social media blackout in Venezuela ahead of its National Assembly leadership vote. Internet Shutdowns, a site which tracks shutdowns in India, has logged three new localised shutdowns since the year began.

"Despite becoming increasingly common, internet shutdowns are a disproportionate and unnecessary measure that infringe on fundamental human rights and significantly damage the economy. There is also no evidence that they work in terms of restoring public order and may actually contribute to an escalation of violence," Woodhams added.

Original author: Isobel Asher Hamilton

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Oct
14

8i shows off its real-time holograms

Speaker of the House Nancy Pelosi of Calif., speaks during a news conference, on Capitol Hill in Washington, Thursday, Jan. 16, 2020. (AP Photo/Matt Rourke) Associated Press

Good morning! This is the tech news you need to know this Friday.

Alphabet broke a market cap of $1 trillion for the first time ever. Alphabet joins Apple, Microsoft, and Amazon in a small group of US companies that have reached the milestone. Nancy Pelosi slammed Facebook, calling the tech giant "shameful" and "very irresponsible." House Speaker criticized the social media juggernaut as the row over the company's size and influence over elections continued. Microsoft announced its plan to become carbon negative by 2030. The company's ultimate goal is to remove from the environment by 2050 all of the carbon the company has emitted since it was founded in 1975.Facebook has cancelled efforts to put ads in WhatsApp, more than a year after its founders resigned in protest of the effort. The decision to disband a team dedicated to implementing ads on WhatsApp is a surprising turnaround in Facebook's efforts to monetize the messaging app.An Amazon Prime Air partner is laying off 1,600 workers as Amazon brings more jobs in-house. Amazon partner Pinnacle Logistics is laying off workers based at Baltimore-Washington International airport.Facebook has blocked an Israeli firm which claims to be able to "subconsciously influence" users. The social media giant has issued a cease and desist notice to The Spinner which uses posts disguised as editorial content, according to the BBC.SoftBank has offered to invest up to $40 billion in Indonesia's capital. Bloomberg reports that the Indonesian government is set to meet SoftBank's Masayoshi Son in Davos and Tokyo as the Japanese firm decides its investment strategy.Turkey has lifted a ban on Wikipedia after two and half years after the country's top court ruled it unconstitutional. The online encyclopedia was blocked in Turkey in April 2017, after it refused to delete articles critical of the country's government, the New York Times reported.A Tesla sales employee sent a mass email to her coworkers asking for salespeople to get a pay raise after a "devastating" cut in commissions. Tesla salespeople have had their ability to earn commissions cut with one staff member asking for a 15% salary increase to compensate. NBC will launch its streaming service Peacock in July. The company's platform will likely include ads alongside exclusive content and will likely have three separate subscription tiers, The Verge reported.

Have an Amazon Alexa device? Now you can hear 10 Things in Tech each morning. Just search for "Business Insider" in your Alexa's flash briefing settings.

You can also subscribe to this newsletter here — just tick "10 Things in Tech You Need to Know."

Original author: Callum Burroughs

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Jan
17

Funnel closes $47M Series B to prepare marketing data for better reporting and analysis

Funnel, the Stockholm-based startup that offers technology to help businesses prepare — or make “business-ready” — their marketing data for better reporting and analysis, has closed $47 million in Series B funding.

Leading the round is Eight Roads Ventures, and F-Prime Capital, with participation from existing investors Balderton Capital, Oxx, Zobito, and Industrifonden, in addition to Kreos Capital.

Funnel says it will use the injection of capital to accelerate its plans in the U.S. where the company is seeing “strong demand” from enterprises. It will also invest in its technical teams to further its vision of “creating a single source of truth of marketing, sales and other commerce data”.

Founded in 2014 by Fredrik Skantze and Per Made, who are also behind Facebook advertising tool Qwaya, Funnel set out to let marketers automate their online marketing data from multiple platforms in real-time, so that they can more accurately analyse their online marketing spend.

Initially that included visualising the marketing data, but now the company has decided to focus solely on collecting the data from all of the disparate marketing channels, and cleaning it up and normalizing it so that it can be imported into popular business intelligence tools to be analysed.

“[We have] shifted away from visualizing the marketing data to ‘just’ collecting and making it business-ready as we have seen that to be the real pain point for customers,” Funnel co-founder and CEO Fredrik Skantze tells TechCrunch.

“Visualization is done well in existing business intelligence tools once the data is properly prepared. Automating the collection and preparation of the data has proven to be a very hard thing to do right and we wanted to make sure we were the best at this which we now confidently can say we are as we hear that again and again from customers”

To that end, Skantze explains that Funnel has direct connections to tools like Tableau and Google Data Studio. The idea is that customers can instantly visualize the data in the tools they are already familiar with.

Since we last covered Funnel mid 2017, the overarching trend has been an explosive growth in digital marketing. Skantze says that in 2017, 39% of worldwide marketing spend was digital and was mostly e-commerce, gaming and app companies who were putting the majority of their budgets online. Since then, forecasts have been repeatedly adjusted upwards, and in 2020, leading markets like the U.K. are now approaching 70% for digital marketing.

“That means the big brands are putting their big budgets online,” he says. “These brands are moving their marketing online because of the performance promise of digital marketing. But delivering on that performance promise requires being data-driven. This is a huge shift for these organizations that they are gradually coming to grips with as they are traditionally more branding focused. It requires creating new roles like marketing analytics, marketing technologists and putting in place a data infrastructure. This is complex”.

That, of course, plays nicely into the hands of Funnel, which is seeing enterprises far beyond e-commerce and apps utilise its wares. “We have spent the last year building out the enterprise readiness of our product and offering [features] like security certifications and enterprise features to be ready to take on these customers,” adds Skantze.

Meanwhile, during the last year, the Funnel team has grown from 73 to 140, and the company signed new office space for a total of 400 people across Stockholm and Boston, ready for further expansion.

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