May
05

GivingTuesdayNow – Colorado COVID Relief Fund

Scalarr, a startup that says it uses machine learning to combat ad fraud, is announcing that it has raised $7.5 million in Series A funding.

The company was founded by CEO Inna Ushakova and CPO Yuriy Yashunin, who previously led the mobile marketing agency Zenna. Ushakova told me that while at Zenna, they realized that ad fraud had grown to the point that it posed a real threat to their business.

At the same time, the team wasn’t impressed by any of the existing anti-fraud solutions, so it built its own technology. Eventually, they shut down Zenna completely and moved the entire team over to Scalarr.

The startup’s products include AutoBlock, which is supposed to detect fraud before the advertiser bids on an ad, and DeepView, which is used by adtech platforms (including ad exchanges, demand-side platforms and supply-side platforms).

Scalarr says it can detect 60% more fraud than existing products on the market and that it saved its clients $22 million in ad fraud refunds in 2020. Ushakova attributed this in large part to the startup’s extensive use of machine learning technology.

She added that while large ad attribution companies are adding anti-fraud products, they aren’t the focus. And historically, companies have tried to detect fraud through a “rules-based approach,” where there’s a list of behaviors that suggest fraudulent activity — but no matter how quickly they create those rules, it’s hard to keep up with the fraudsters.

“Fraud is ever evolving,” Ushakova said. “It’s like a Tom and Jerry game, so they are ahead of you and we are trying to catch them.”

As for why machine learning works so much more effectively, she said, “Only ML could help you predict the next step, and with ML, you should be able to detect abnormalities that are not classified. Right after that, our analytics should be able to take a look at those abnormalities and decide whether something is statistically important.”

Scalarr’s Series A was led by the European Bank of Reconstruction and Development, with participation from TMT Investments, OTB Ventures and Speedinvest. Among other things, the company will use the money to expand its presence in Asia and continue developing the product.

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Sep
05

Jeff Bezos says he complains to his staff if he goes a week without a brainstorming session, and is always working 'two or three years into the future' (AMZN)

Today, there are a number of website builders aimed at creators who want to point fans to a dedicated landing page from their social media profile. If you’ve spent any time on TikTok or Instagram, you’ve likely come across one of these simplified “link in bio”-style websites — like those hosted by Linktree, for example. A new startup called Beacons is now entering this market with the goal of making “link in bio” websites even more powerful. Its website builder offers creators an expanded set of tools to monetize their community, including through donations, sales, paid requests, affiliate shopping and more.

After signing up for the service, Beacons walks the user through a series of questions, many which can be answered with just a “yes” or “no.” For example, Beacons may ask the user if they want to accept donations or collect followers’ emails, if they make TikTok or YouTube videos, and which category they’re in, in terms of the content they create.

This information is used to set up their Beacons landing page with the right content sections, which Beacons calls “blocks.” At launch, Beacons offers around a dozen of these configurable blocks, like email and SMS collection modules, video embed blocks for TikTok or YouTube creators, music blocks for embedding a track or album, a Twitter block to embed a tweet or Twitter profile, and link blocks, similar to Linktree, among others.

There’s even a “friends” block, which is like a modern-day Myspace Top 8. This lets you link out to your friends on either Beacons, Instagram, Twitter or TikTok.

An area where Beacons differentiates itself from other “link in bio” website builders, however, is with its set of “monetization” blocks. Today, it has four tools for creators who want to generate revenue from their online presence. One of these is similar to Cameo, as it allows the creator to set up a menu of options to take fan requests for personalized content. For instance, fans could ask a fitness influencer to critique their routine, or they could pay to have their burning questions answered by someone they admire. The creator can then send out a personalized response either publicly or privately.

Other monetization blocks allow creators to accept donations or sell digital downloads — like e-books or paid video content, for instance.

Image Credits: Beacons

The fourth, and perhaps most interesting, monetization block is a TikTok shopping feature. It allows creators to embed their TikTok videos where they recommend products directly on their Beacons website. From here, they can add affiliate links to the products in question, allowing them to directly generate revenue when fans purchase the items they’ve featured.

This particular feature comes at an opportune time. Today, TikTok is only beginning to formalize its plans around e-commerce. In a recent presentation to marketers, TikTok spoke of its plans to launch new online shopping tools that would allow brands to more directly reach TikTok’s younger audience. TikTok has also partnered with Shopify on social commerce, and has experimented with live video shopping, including with a holiday event hosted by Walmart.

But TikTok’s creators have already been driving shopping trends across categories like fashion, beauty, home décor, household items, toys and much more, to the point that “TikTok made me buy it,” has become a common excuse for the impulse purchases prompted by TikTok’s viral content. By allowing creators to now more directly and financially benefit from these trends is the next logical step.

Image Credits: Beacons

The idea for Beacons comes from co-founders Neal Jean, Jesse Zhang, Greg Luppescu and David Zeng. Neal, Jesse and David met while in the PhD program at Stanford studying different areas of research, like machine learning and AI. Greg, meanwhile, did his Master’s at Stanford, then went on to work at Apple on the Apple Watch team.

Neal, Jesse and David had teamed up on Beacons and went through the Y Combinator Summer 2019 batch, iterating on ideas and pivoting the product several times. Some of those early concepts may eventually return — like a Shopify integration that would connect creators with brands selling on Shopify, for example.

The broader focus, however, had always been on helping creators make money, says Neal.

“Even before our current product, we were really focused on trying to help creators solve monetization,” he explains. “When we kind of made this mini-pivot into the more Linktree-like product, we thought about building features that can help creators actually generate revenue — which I don’t think Linktree or any of the existing incumbents in the space were doing. Even today, you can’t actually make any money through Linktree,” he notes.

Linktree, of course, is only one of many “link in bio” websites on the market today, which means Beacons still faces a lot of competition. Other rivals include Linkin.bio, Lnk.bio, Shorby, Tap.bio, Feedlink.io, Link in Profile, Milkshake, Campsite, bio.fm, url.bio and biolincs.me, for example.

Unlike some of its competitors, Beacons offers its tools for free and instead monetizes through a premium plan ($10/mo) that allows creators to use their own custom domain. It also makes money by taking a percentage of sales on the requests and sales blocks, which is either 9% on the free plan or 5% on the paid plan. This rev share doesn’t bring in much money today — only “hundreds” of dollars — but the team believes that will scale as the startup grows and gains a large user base.

“Our strategy is…to continue building out more of these different kinds of revenue streams for creators,” says Neal. “And as we do that, I think, the fraction of transactional revenue will become higher relative to the subscription revenue than it is today.”

Since launching in private beta last September, Beacons has seen 90,000 sign-ups and now has over 20,000 people who are considered active users of the product — most arrived in the last couple of months when the service began to roll out some of its newer features. So far, Beacons hasn’t done any paid marketing, with around 77% of new users coming to Beacons because they saw it on someone else’s profile.

The team raised a small, post-YC angel round of around $600,000 but is looking to fundraise in the future.

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Sep
05

Elevian is developing medicine to prevent age-related diseases

Vin Lingathoti Contributor
Vin Lingathoti is a partner at Cambridge Innovation Capital, where he focuses on technology investments. A software engineer by background, Vin has spent more than a decade in Silicon Valley working with tech companies. Before joining CIC, he led venture investments and acquisitions for Cisco Systems in London and San Jose.

As a deep tech investor, I have often noticed that deep tech startups go through a different evolution cycle than a typical B2B or B2C company.

Accordingly, the challenges they face along the way are different — commercialization tends to be more complex and founders are often required to approach it differently.

Deep tech companies are usually built around a novel technology that offers significant advances over existing solutions in the market; often they create new markets that don’t yet exist. Taking these technologies from “lab to market” requires substantial capital carrying a much higher degree of risk than an average venture investment.

The majority of VCs are often surprised by the amount of complexity involved in building a successful deep tech company.

Typically, the underlying intellectual property (IP) of a deep tech company is unique and hard to recreate, resulting in a significant competitive advantage.

High risk, high reward

Since most deep tech companies are built around a fundamentally new and unproven technology, they carry higher risk. Typically, the tech has been tested in a lab or a research center and the early results are therefore often derived in a controlled environment. As a result, while building a product, founders are likely to encounter technical challenges along the way and won’t be able to eliminate the technology risk until later in the process.

By comparison, if a company is building a marketplace for used cars, for example, the technology risk is almost zero. Deep tech companies have the capability to create new markets with little competition and can replace existing technologies while fundamentally transforming an industry.

Microsoft, Nvidia, ARM, Intel and Google were all deep tech startups in the beginning. These companies will almost always require higher capital, carry higher risk and have longer time to return on investment.

However, if successful, they could deliver outsized returns over an average venture investment.

Technology-first approach

An obvious, but fundamental difference with deep tech companies is their technology-first approach. Typically, the founder has developed a novel technology or IP as part of their Ph.D. thesis or postdoc work and is in search for a real-world problem it can solve. Most startups, in general, pick an existing problem in a market they know well and develop a product that solves for that problem and they have a clear sense of the problem they need to solve.

Deep tech entrepreneurs take the opposite approach and as a result they often suffer from SISP (a solution in search of a problem), as Y Combinator calls it. Founders need to be aware of this and must be willing to pivot and repivot based on market and customer feedback. Investors should be prepared for this before backing the company and support the founders as they navigate through the challenges of building a successful deep tech company.

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Sep
05

Drake's No. 1 hit 'In My Feelings' has topped Billboard's songs of the summer chart — here's the top 10

Sophie Alcorn Contributor
Sophie Alcorn is the founder of Alcorn Immigration Law in Silicon Valley and 2019 Global Law Experts Awards’ “Law Firm of the Year in California for Entrepreneur Immigration Services.” She connects people with the businesses and opportunities that expand their lives.

Here’s another edition of “Dear Sophie,” the advice column that answers immigration-related questions about working at technology companies.

“Your questions are vital to the spread of knowledge that allows people all over the world to rise above borders and pursue their dreams,” says Sophie Alcorn, a Silicon Valley immigration attorney. “Whether you’re in people ops, a founder or seeking a job in Silicon Valley, I would love to answer your questions in my next column.”

Extra Crunch members receive access to weekly “Dear Sophie” columns; use promo code ALCORN to purchase a one- or two-year subscription for 50% off.

Dear Sophie:

We’ve been having a tough time filling vacant engineering and other positions at our company and are planning to make a more concerted effort to recruit internationally.

Do you have suggestions for attracting workers from abroad?

— Proactive in Pacifica

Dear Proactive,

Yes, I have many suggestions on what you can do to support international talent interested in moving to the United States. Immigration is a great benefit for attracting the best and the brightest team members from around the globe. And providing immigration security through visa practices and green card programs supports retaining these valued individuals. Consider sponsoring international students and other qualified candidates in the upcoming H-1B lottery in March.

As it now stands, the H-1B lottery will be random this year, not pay-to-play. We anticipate the electronic lottery process will follow these dates:

March 9 at 9 a.m. PST: H-1B registration process opens.March 25 at 9 a.m. PDT: H-1B registration process closes.March 31: You’ll know if your H-1B beneficiaries were selected electronically in this initial round of the lottery.April 1: First date to file H-1Bs selected in the lottery to request a 10/1/2021 or later start date.June 30: Last anticipated day to complete filing of selected H-1B petitions in this initial round of the lottery.After June 30: Possibility of a second lottery for registrations submitted in March.

Image Credits: Joanna Buniak / Sophie Alcorn (opens in a new window)

Through the H-1B and other proactive immigration-support measures you can take, your international team members will enjoy a greater sense of immigration security. This allows them to focus on their job rather than worrying about their immigration status. Here are my recommendations for drawing international talent from abroad and fostering productivity and loyalty.

Establish your company’s immigration policy

I recommend working with an experienced immigration attorney who can help your company develop an immigration policy based on your company’s core values, recruiting and immigration budget, and growth plan. Think of immigration as a benefit and a way to differentiate your company from others when recruiting top talent. Providing immigration benefits and immigration security goes a long way toward building team member loyalty and longevity.

For some companies, the best policy may be to have no policy, but it’s important to be deliberate about it and how that will affect your ability to make decisions and budget. For other companies, they implement a limited immigration policy to, for example, hire 40 engineers as soon as possible. Even with a decentralized workforce, a new recruit may be happy to move from Ukraine to Idaho even if your company is not based there.

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Feb
10

With its new Pulse app, App Annie offers a more digestible view of its data

Mobile analytics and market data company App Annie launched a new app today that CEO Ted Krantz said is built not for the analyst who’s “immersed in the data,” but rather the executive who needs “a much more elevated, top-down view.”

The biggest new piece of the company’s Pulse app is something called the App Annie Performance Score, which Krantz compares to a FICO score for mobile apps. The idea is to take an app’s user acquisition, engagement, monetization and sentiment and boil them down into a single score that benchmarks how the app is performing relative to the competition.

Krantz said that eventually, the performance store could become more customizable for each customer, so that  “you can tailor it to the metrics that matter to you.” The app also highlights any shifts in key app metrics and identifies potential causes, and it includes a newsfeed showing what’s happening to the apps and markets that a user follows.

Image Credits: App Annie

The goal, Krantz added, is to provide executives with a quick overview of the data they need without requiring them to dig through it or wait for a report — especially as “mobile is becoming such an imperative.” It’s the team’s “aspiration” to create an app that executives check every day, though he’s not necessarily expecting that to happen initially.

The Pulse app is based on App Annie’s market-level data, so Krantz said it shouldn’t be affected by Apple’s upcoming privacy changes. At the same time, he acknowledged that the company’s broader goals of bringing together first-party and third-party data are starting too look “a little tricky.”

App Annie Pulse is currently available on iOS, with the company planning to launch an Android version in the second quarter of this year. And while the full features of Pulse are only available to paying App Annie customers, Krantz said there are also plans for “revamping the free side of the equation and make that a little more meaty.”

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Feb
10

Dealing with Reality in Business

I used to love the Matrix’s Red Pill / Blue Pill metaphor and still use it occasionally to try to make a point around dealing with reality in an entrepreneurial context. Several years ago, I became deeply bummed out about how this metaphor was being used in politics and gender equity situations. It’s gotten worse since then, and I find many of the cases it is used in and the people who use it reprehensible, so I don’t use it much anymore.

However, I used it today for a company that is doing well and has exceptional strengths and some fundamental weaknesses.

This is true of every company that is doing well.

But it’s hard to deal with reality all the time. When things are going well, leaders (and boards) often avoid dealing with weaknesses. Some board members and investors are great at motivating a CEO to level things up. Others aren’t. Some CEOs want to embrace the challenge of leveling up in areas where they, and the business, are fundamentally weak, even if it’s emotionally and functionally challenging. Others don’t, or their own behavior and wiring get in their way.

There are many points in a company’s life where the CEO and the board can either deal with or deny reality. When dealing with reality, a key factor is embracing the business, team, and individual’s weaknesses and then deciding how to address them. Collectively. With empathy and emotional support for each other.

This isn’t easy. Over the past 30 years, I’ve been in this position many times, often multiple times as a board member in a particular company. These are different than crisis moments, where everything is on the line. It’s often when many things are going well, but there are prominent areas of the business that aren’t keeping up with what’s working.

I’ve never figured out magic words to say as a board member in these moments. Instead, I say what is on my mind, take responsibility for my participation in any weaknesses, dysfunction, or challenges, and focus on where I think we need to put additional energy in improving the business.

This is often an acknowledgment that we need to add a few experienced people to the leadership team. The CEO has to drive this. When the right people are added, notable positive shifts in the weaknesses can happen extremely quickly. But, in the absence of them, the talk generally continues, without action. Reality is not dealt with – just poked around the edges.

One of an effective board’s roles is to speak clearly about the weaknesses and hold the CEO accountable for addressing them. When I am effective as a board member, I do this well. When I’m not, I don’t. I’ve got plenty of cases of both in the last 30 years.

My mantra as a board member is:

“As long as I support the CEO I work for her. If I don’t support her, my job is to do something about that, which is not to replace her, but to try to get back to the place where I support her.”

Ultimately, as a board member and major investor, I can participate in replacing the CEO. While I’d prefer not to do that, I’m not afraid of doing it. But dealing with reality with the existing CEO is much more enjoyable and has generally been a more successful path for me.

All of this is extremely challenging, as it has to do with personal growth in the context of business growth. It’s easier to have entrenched thinking, play out the exact historical patterns that worked or be resistant to addressing whatever the current reality is. It’s compounded by the fact that exogenous factors are constantly changing and often change extremely fast.

The probability of long term success increases with a CEO, a board, and a leadership team is tuned into whatever the current reality is, their strengths and weaknesses, and focus on continually leveling up the weaknesses while continuing to play to their strengths.

If you are a CEO, spend a few minutes today contemplating whether your board is highly effective at helping you grow, scale, and evolve the business. Are you systematically and continuously addressing your weaknesses as an individual, leadership team, and company?

Are you dealing with reality?

The post Dealing with Reality in Business appeared first on Feld Thoughts.

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Feb
10

Rhino Health emerges from stealth to bring hospital data to federated learning

Rhino Health, a startup developing a federated learning platform for exchanging health information, emerged from stealth with $5 million.Read More

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  44 Hits
Apr
23

Bunq lets you create joint accounts with non-Bunq Premium users

The United Nations is launching a mobile game Reset Earth to raise awareness about the need to protect the world's ozone layer.Read More

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  52 Hits
Apr
23

Doctolib shares some metrics on video consultations

Cisco reported a decline in revenue for a fifth straight quarter, as enterprise clients spent less on its network infrastructure products.Read More

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  55 Hits
Apr
23

10 things in tech you need to know today

App Annie has launched the App Annie Pulse app which gives developers a benchmark score for key performance metrics.Read More

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  62 Hits
Apr
22

6 investment trends that could emerge from the COVID-19 pandemic

SPONSORED JOBS: I’d be right in saying that the start of a new year is usually when we’re all scrolling the Internet on the lookout for new jobs, right? There’s just something in the air around now. Despite everything that has gone on in our world over the last while, the job market is booming with exciting roles. So, we decided to share the wealth…Read More

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  36 Hits
Apr
22

Zoombombers are hijacking video chats and terrorizing marginalized groups. Now Zoom is rolling out new updates to stop them.

Riot Games CEO Nicolo Laurent is facing a sexual harassment lawsuit. A former employee claims he made multiple inappropriate remarks.Read More

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Apr
23

Zoom has skyrocketed to 300 million daily users, up 50% from the beginning of April, even as the company battles a privacy backlash (ZM)

Ubisoft is seeing huge success on Nintendo Switch thanks to games like Just Dance, Immortals: Fenyx Rising, and Mario + Rabbids.Read More

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  30 Hits
May
05

The rise of the human-centric CEO

If true, the latest news paints a clearer picture about Apple’s self-driving plans -- and leaves many more questions unanswered.Read More

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  35 Hits
Sep
03

Silicon Valley's worst enemies say tech firms need an independent watchdog

TikTok and Apple Search Ads are rising stars among mobile ad networks, according to measurement firm Singular's 2021 ROI Index.Read More

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Sep
03

One of China's richest men was arrested in the US on sexual misconduct allegations

A Dresner research report finds data science and video use cases are exercising more influence on analytics infrastructure decsisions.Read More

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Apr
23

Otter.ai’s newest feature offers live, interactive transcripts of your Zoom meetings

Finch Capital, the early-stage fintech VC with a presence in London and Amsterdam, has raised a third fund. Targeting a final close of €150 million, the fund has already secured €85 million from LPs ready to deploy.

Out of Finch Capital “Europe III,” the VC will invest in fintech startups at the Series A and B stages, deemphasising its previous inclusion of seed. Specifically, it says it is on the lookout for “European category leaders,” and in particular those leveraging AI with €2-5 million in revenues — a company profile, the firm argues, that is currently seeing a funding gap. Noteworthy, in early 2020, Finch Capital added Google and DeepMind alum Steve Crossan as a venture partner.

As with its previous funds, Finch plans to back 15-20 European startups over the next three years, and candidly reveals it’s targeting liquidity (i.e. exits) “3-5 years post investment”.

“Although we have a relatively good hit rate on seed deals, the overall impact on the fund is small, as we have made the best returns on deals with €2-5 million in revenues,” Radboud Vlaar, MD Finch Capital, tells me. “This plays to our sweet spot as a team, to leverage our network to help companies to scale, which is harder in the earlier stages when the companies look for product market fit”.

On a potential funding gap, Vlaar says there is a lot of early-stage capital going to companies with €0.5-2 million in revenue, with the aim to get to €5 million and beyond in revenue quickly. And there is also a lot of capital chasing companies with €5-10 million in revenue. “In reality, B2B takes time and many companies are not growing linearly,” he observes. “They might have to adapt the team, strategy etc., on the way to cracking the market.

In addition, most of the U.S. or European growth firms prefer to see signs of a “winner takes all” market, which in Europe, due to its fragmented landscape, is more the exception than the rule, with a greater proportion of €100-500 million exits.

This means that Finch is seeing promising companies with “great products” that are facing a funding gap at €2-5 million in revenue, which the VC aims to plug. “Our strategy is fairly dynamic in terms of ownership but specific in terms of theme: we can aspire for 30-40% in certain companies as well as the more traditional stake of 15-25%,” adds Vlaar.

Meanwhile, Finch’s current portfolio spans pure-play fintech, regtech and insurtech, and includes Trussle, Fourthline, Goodlord, Grab, Hiber, BUX, Twisto and Zopa. Exits include Salviol and Cermati, plus two exits currently unannounced or in progress.

In 2020 the firm launched “Flowrence,” its machine learning tool to help source and manage deal flow. Finch says that over the last SIX months, 20% of its shortlisted deals were sourced by Flowrence, especially useful during the current pandemic.

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Apr
23

482nd Roundtable For Entrepreneurs Starting NOW: Live Tweeting By @1Mby1M - Sramana Mitra

Hoxton Farms, a U.K. startup that wants to produce animal fat without using animals, has raised £2.7 million in seed funding.

The round is led by Founders Fund, the Silicon Valley venture capital firm founded by Peter Thiel. Also participating is Backed, Presight Capital, CPT Capital and Sustainable Food Ventures.

Still at the R&D stage, Hoxton Farms says it will use the funding to grow its interdisciplinary science team in a new purpose-built lab in London’s Old Street. “[We] will be working towards a scalable prototype of our cultivated fat over the next year to 18 months,” co-founder and mathematician Ed Steele tells me.

He started the company with longtime school friend Dr Max Jamilly, who has two degrees in biotechnology and a PhD in synthetic biology (the pair met at pre-school). “I spent my PhD using a genome editing technology called CRISPR to discover better treatments for children’s leukaemia,” says Jamilly. “Along the way, I learnt how to grow complex cells at scale — a fundamental part of the scientific challenge that we face at Hoxton Farms”.

Like other companies in the meat alternative space, the startup is founded on the premise that the traditional meat industry is unsustainable. This is seeing demand for meat alternatives soaring, but, argues Steele, these products still aren’t good enough. “They don’t taste right and they aren’t healthy. They are missing the key ingredient: fat,” he says. And, of course, it’s fat that gives meat most of its flavour.

However, meat alternatives typically use plant oils as a fat replacement, which has a number of drawbacks. Some oils are bad for the environment, such as coconut and palm oil, and most lack flavour.

“At Hoxton Farms, we grow real animal fat without the animals,” explains Steele. “Starting from just a few cells, we grow purified animal fat in bioreactors to produce cultivated fat, a cruelty-free and sustainable ingredient that will finally unlock meat alternatives that look, cook and taste like the real thing”.

Furthermore, he says that current techniques for culturing animal cells are too expensive. Hoxton Farms is using mathematical and computational modelling to “massively reduce the cost of cell culture,” which the company believes will result in a production process “that is cost-effective at scale”.

“We’re combining the latest techniques from computational biology and tissue engineering to do science that wasn’t possible a few years ago,” says Steele. “What sets us apart is the fundamental philosophy that the only way to grow cells cost-effectively at scale is to combine the power of mathematical modelling with synthetic biology”.

It’s envisioned that his computational approach will not only help it compete with other companies working on the same problem — competitors include Mission Barns in the U.S. and Peace of Meat in Belgium/Israel — but also enable it to customise fats for different manufacturers. This could include fine tuning the taste profile, physical properties (melting temperature, density, etc.) and nutritional profile (saturated/unsaturated fatty acid ratio etc.).

Meanwhile, Hoxton Farms’ early customers will be plant-based meat companies who seek a more sustainable and flavoursome alternative to plant oils. Much further into the future, the startup will target cultivated meat companies that grow muscle cells but still need a source of fat, and other industries, such as bakery, confectionery and cosmetics.

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Apr
23

Names Matter: Exposure Alerting vs. Digital Contact Tracing

Maya is dedicated to making it easier for women to get healthcare, especially for sensitive issues like reproductive and mental health. Now the startup, based in Bangladesh and incorporated in Singapore, is expanding into new countries. Maya announced today it has raised $2.2 million in seed funding, which it said is the largest raised by a Bangladeshi health tech company so far. The round was led by early-stage fund Anchorless Bangladesh and The Osiris Group, a private equity firm focused on impact investing in Asian markets.

The funding will be used to introduce new products to Maya’s telehealth platform and on its international expansion. Maya recently launched in Sri Lanka and has started testing its service in India, Pakistan and Middle Eastern countries. It is also planning to enter Southeast Asia.

Maya uses natural language processing and machine learning technology for its digital assistant, which answers basic health-related questions and decides if users need to be routed to human experts. It has about 10 million unique users and currently counts more than 300 licensed healthcare providers on its platform.

Founder and chief executive officer Ivy Huq Russell, who grew up in Chittagong and Dhaka before moving to the United Kingdom for university, started Maya as a blog with healthcare information in 2011. At the time, Russell worked in finance. She had just given birth to her first child and her mother had recently been diagnosed with breast cancer. Russell told TechCrunch she realized how many challenges there were to seeking medical care in Bangladesh, including financial barriers, a shortage of providers and long travel times to clinics.

She began Maya with the goal of providing trustworthy health information, but quickly realized that the site’s visitors needed more support. Many sent messages through WhatsApp, email or the site’s chat box, including survivors of sexual abuse, rape and domestic violence. After receiving a grant from BRAC, a Bangladeshi non-governmental organization, Maya’s team began developing an app to connect users with medical information and experts.

Maya’s homescreen

“We were very focused on two things,” Russell said. “One is how do we built trust in our community, in their language, because it’s very important that they communicate in the language that they’re comfortable using. At the same time, we realized as soon as we started getting hundreds and hundreds of questions, that we’re not going to be able to scale up if we just have 50 experts on computers typing.”

To support Bengali and regional dialects, Maya spent more than two years focused on developing its natural language processing technology. It collaborated with data scientists and linguists and took part in Google Launchpad’s accelerator program, working on tokenization and training its machine learning algorithms. Now Maya is able to provide automated answers in Bengali to basic questions in 50 topics with about 95% accuracy, Russell said. Out of the four million queries the platform has handled so far, about half were answered by its AI tech. It has also worked on NLP technology to support Urdu, Hindi and Arabic.

Many have to do with sexual or reproductive health and the platform has also seen an increase in questions about mental health. These are topics users are often hesitant seeking in-person consultations for.

“Growing up in Bangladesh, we got minimum sexual education. There’s no curriculum at school. Recently in the last one or two years, we’ve also started to see a lot of mental health questions, because I think we’ve made a good drive toward talking about mental health,” said Russell. She added, “it’s quite natural that whatever they couldn’t go and ask a question about very openly in traditional healthcare systems, they come and ask us.”

More consultations are coming from men, too, who now make up about 30% of Maya’s users. Many ask questions about birth control and family planning, or how to support their partners’ medical issues. To protect users’ privacy, consultations are end-to-end encrypted, and experts only see a randomly-generated ID instead of personal information.

In order to understand if someone needs to be routed to a human expert, Maya’s algorithms considers the length, complexity and urgency of queries, based on their tone. For example, if someone types “please, please, please help me,” they automatically get directed to a person. The majority of questions about mental health are also sent to an expert.

Russell said Maya’s approach is to take a holistic approach to physical health and mental wellness, instead of treating them as separate issues.

“People don’t just ask about physical health issues. They also ask things like, ‘I wear a hijab and I want to go for a run, but I feel really awkward,'” said Russell. “It sounds like a very normal question, but it’s actually quite a loaded question, because it’s affecting their mental health on a day-to-day basis.”

One of the company’s goals is to make the app feel accessible, so people feel more comfortable seeking support. “We’ve literally have had sweets delivered to our office when a user has a baby,” Russell said. “These are the personal touches that I think Maya has delivered in terms of dealing with both physical as well as mental health conditions combined together.”

The company is currently working with different monetization models. One is business-to-business sales, positioning Maya as a software-as-a-service platform that employers can offer to workers as a benefit. Garment manufacturing is one of Bangladesh’s biggest export sectors, and many workers are young women, fitting Maya’s typical user profile. The startup has worked with Marks and Spencer, Primark and the Bangladesh Garments Manufacturer and Exporters Association (BGMEA).

Another B2B route is partnering with insurance providers who offer Maya as a benefit. On the direct-to-consumer side, Maya recently launched premium services, including in-app video consultations and prescription delivery. Demand increased sharply during the COVID-19 pandemic, and it now handles about one consultation every ten seconds. Russell expects many users to continue using telehealth services even after the pandemic subsides.

“They’ve really seen the advantage of just having a doctor right in front of you,” she said. “For people with chronic conditions, it’s easier because they don’t have to go somewhere every week, and the fact they have monitoring and their history gathered is helpful for regular users, too.”

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Apr
23

Bootstrapping to Exit: Imagine Easy Solutions CEO Neal Taparia (Part 4) - Sramana Mitra

Reddit has raised a new funding round, totalling $250 million. This is the company’s Series E round of financing, and it comes hot on the heels of renewed public attention on the site that has dubbed itself ‘the front page of the Internet,’ owing to the role the subreddit r/WallStreetBets played in the recent meteoric rise (and subsequent steep fall) of the value of GameStop stock. Reddit also ran a 5-second Super Bowl ad on Sunday, consisting of a single static image that looked like a standard post on the network itself.

This is Reddit’s 16th year of operation, and the company has raised around $800 million to date, including a Tencent-led $300 million Series D in February, 2019. Today’s round included financing from “existing and new investors,” Reddit noted in a blog post in which it announced the funding.

In the post, Reddit notes that the company felt “now was the right opportunity to make strategic investments in Reddit including video, advertising, consumer products and expanding into international markets.”

Reddit’s 5-second Super Bowl ad.

It’s unclear how the round came together exactly, but given the network’s time in the spotlight over the past few weeks, culminating in yesterday’s very brief, but also very memorable and high-profile ad, it seems likely it was at least finalized fast in order to help the company make the most of its time in the spotlight.

In terms of what kind of specific moves Reddit could make with its new cash on hand, the blog post also name-checked its acquisition late last year of short video sharing platform Dubsmash, and announced plans to double its team over the course of this year with new hires.

Reddit’s long history has also included some significant tumult, and efforts to clean up its act in order to present a better face to advertisers, and to potential new community members.

The network still struggles with balancing its commitments to fostering a home for a range of communities with the potential for hate speech and discrimination to take root within some of these. And it was also in the news earlier this year for finally banning controversial subreddit r/donaldtrump following “repeat´d policy violations” surrounding the attempted insurrection at the U.S. Capitol by a mob of domestic terrorists.

 

 

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