Sep
24

Spotlight on Entrepreneurship in the Czech Republic - Sramana Mitra

I have been watching a small corner of the technology entrepreneurship universe with great interest. It has come up phenomenally well, and the eco-system is producing wonderful and pragmatic...

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Original author: Sramana Mitra

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Sep
24

BloomThat pauses on-demand flower services

Following an acquisition by FTD Companies earlier this year for a reportedly small amount of cash, on-demand flower service BloomThat is pausing its services as it works “to figure out how to best integrate BloomThat as part of the FTD portfolio of brands,” the founders wrote to its customers a few days ago.

“Before we go, we want to say a heartfelt thank you to all of our loyal bloomers,” the founders wrote. “Over the last five years, you’ve brightened many lives with a simple, thoughtful gesture. Thank you for entrusting us with your most important moments – we’re honored to have been a part of a truly special movement.”

In February 2016BloomThat launched its flower delivery service nationwide. But instead of offering delivery within a couple of hours, BloomThat guaranteed next-day delivery, which effectively moved the startup into the territory of 1-800-FLOWERS and FTD.

BloomThat will continue to fulfill orders through September 28, 2018. Those who are interested in continuing to buy flowers after the end of this month are being directed to FTD or ProFlowers.com.

Prior to the acquisition, BloomThat had raised $7.5 million from investors like Rothenberg Ventures, Forerunner Ventures, Sherpa Capital and others, with the most recent round in April 2015.

I’ve reached out to BloomThat and will update this story if I hear back.

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Sep
24

Mode raises $3M Series A to put sensor data in the cloud

True Ventures has led the $3 million round for Mode, a real-time database that gives companies instant access to sensor data. GigaOm founder and True Ventures partner Om Malik has joined the startup’s board of directors as part of the deal.

Sensor data is collected from vehicles, cell phones, appliances, medical equipment and other machines. Businesses deploying these sensors, however, often don’t have back-end databases or tools to understand what that data means for the real world.

San Mateo-based Mode wants to help them make sense of it by moving the hoards of sensor data to the cloud, where they can better understand their devices and derive actionable insights. For now, Mode is targeting the solar, medical and manufacturing industries.

“We focus on data collection because we want to address common infrastructure challenges and let customers spend their time utilizing data for their businesses,” said Gaku Ueda, Mode co-founder and Twitter’s former director of engineering.

Ueda and co-founder Ethan Kan, who was previously the director of engineering at gaming startup 50Cubes, have a long history of friendship. True Ventures’ Malik says that’s part of what attracted him to the company.

“Companies are not a straight line,” Malik told TechCrunch. “You go through ups and downs. If you have a good co-founder, you have someone to get you through it.”

The round brings Mode’s total funding to $5 million. The company, which is also backed by Kleiner Perkins, Compound.vc and Fujitsu, will use the Series A financing to connect additional sensors to the cloud and expand its team.

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Sep
24

1Mby1M Virtual Accelerator Investor Forum: With Curtis Feeny of Silicon Valley Data Capital (Part 1) - Sramana Mitra

Responding to a popular request, we are now sharing transcripts of our investor podcast interviews in this new series. The following interview with Curtis Feeny was recorded in April 2018. Curtis...

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Original author: Sramana Mitra

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Sep
24

1Mby1M Virtual Accelerator Investor Forum: With Vivek Ladsariya of SineWave Ventures (Part 1) - Sramana Mitra

Responding to a popular request, we are now sharing transcripts of our investor podcast interviews in this new series. The following interview with Vivek Ladsariya was recorded in April 2018. Vivek...

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Original author: Sramana Mitra

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Sep
24

Qonto raises $23 million to improve business banking

French startup Qonto has raised a $23 million funding round for its fintech product. The company is trying to make business banking cheaper, faster and more efficient.

Existing investors Valar Ventures and Alven are once again leading the round. The European Investment Bank Group is also participating.

If you are running a small company or work as a freelancer, Qonto wants to replace your professional bank account. When you sign up, you get a French IBAN, one or multiple debit cards and the ability to send and receive money.

And then, it works pretty much like any challenger bank. You can create virtual cards, order more cards for your team, get real time notifications and freeze cards. This is a breath of fresh air compared to traditional business banks and their time-consuming processes.

You can then sync your transactions with accounting and invoicing services, and grant access to your accountant. Premium plans let you select multiple administrators and create a validation workflow to approve expensive transfers for instance.

With today’s funding round, the company plans to double the size of the team and create its own payment infrastructure. Qonto currently relies heavily on Treezor for the back end. The startup also plans to expand to Germany, Italy and Spain in 2019.

Qonto now has 90 employees and 25,000 clients. The company has managed $2 billion in total transaction volume so far. The fact that the same VC funds keep investing more money into Qonto is a great vote of confidence.

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Sep
24

Scaling to $10 Million: Humanity.com Founder Ryan Fyfe (Part 1) - Sramana Mitra

Humanity.com has operations in San Francisco, Pakistan, and Serbia. The founder lives in Panama. Yet another distributed software company that is scaling nicely. Sramana Mitra: Let’s start at the...

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Original author: Sramana Mitra

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Sep
24

396th 1Mby1M Entrepreneurship Podcast With Milos Sochor, Y Soft Ventures - Sramana Mitra

Milos Sochor is Managing Partner at Y Soft Ventures, a firm in the Czech Republic. Fascinating conversation about how a small region is gradually becoming a powerhouse of innovation and...

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Original author: Sramana Mitra

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Sep
24

Quikr Inching Towards Profitability - Sramana Mitra

Indian online classifieds platform Quikr is one of the most heavily funded startups. Despite low revenue and profitability numbers, its valuation was skyrocketing. In recent times, its valuation has...

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Original author: Sramana_Mitra

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Jun
27

Warby Parker’s Dave Gilboa is coming to Disrupt SF

This feature from TechCrunch covers the winners of the Startup Battlefield at the Disrupt SF 2018 event held in San Francisco held recently. AI-enabled enterprise search engine Forethought was the...

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Original author: jyotsna popuri

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Jan
08

What digital workers are and why the market is rapidly growing

Fitbit is making a move to become more than just a fitness device at a time when wearable competition is fierce.

The company on Wednesday announced the launch of Fitbit Care, a health platform that combines coaching, virtual care, wearable devices, and self-tracking.

Best known for its simple fitness band aimed at getting people moving, Fitbit is developing new products as its stock price has taken a tumble amid competition from companies like Apple.

After Apple debuted its new watch, which includes features like new heart-rate tracking and fall detection, shares of Fitbit fell earlier in September as much as 6%.

Here's how Fitbit Care works: The platform encompasses Fitbit's wearable band, which tracks sleep habits, activity, heart rate, and female health. Then, through a new Fitbit Plus app used on a smartphone users can get health coaching sessions and virtual care to help them reach a particular health goal, such as lowering blood pressure.

For now, the program is just for people whose employers, health plans, or health systems opt into it and pay Fitbit on a per member per month basis. That means individual people can't sign up to use the program on their own, at least for now.

"With healthcare costs and rates of chronic disease increasing, there is a clear need for innovative tools and services to help people make the lifestyle and behavior changes necessary to reverse this trend," Adam Pellegrini, the general manager of Fitbit Health Solutions, said in a news release.

For many Americans, their employers are the ones picking up the tab for their healthcare. More than half of the non-elderly population is covered by an employer-sponsored healthcare plan, and almost 80% of large companies are self-insured.

As healthcare costs go up, employers are the ones feeling the pressure. Some are starting to get fed up and looking for new ideas. Platforms like Fitbit Cares are one of those ideas. In addition to employers, Fitbit said that about 5 million Humana members — those in its employer group segment — will have access to Fitbit Cares coaching.

See also:

Original author: Lydia Ramsey

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Jan
07

The best products and moments of CES 2023 | The DeanBeat

Johnson & Johnson Innovation's Manhattan outpost of its startup incubator, JLabs, is the new kid on the NYC-health-tech block.

First opened in June, JLabs host startups looking for a space to grow their businesses — whether that be developing drugs, coming up with new medical devices, or applying new technology to the world of healthcare. In addition to NYC, there are JLabs in San Diego, San Francisco, Toronto, Houston, Boston and Belgium as well as another planned in Shanghai.

The incubators provide J&J, one of the largest pharmaceutical companies in the world, with a front-row view of what's happening at the startup level. Though J&J doesn't take an immediate stake in the companies, it does end up investing in some in the long-run. The relationship works like this: J&J will provide all the infrastructure, operation management, network, and programming, and the startups just have to bring new and innovative ideas.

It's part of J&J's plan of looking to the future and adapting to become more nimble as it evolves for the new generation of consumers.

"We're the leading healthcare company," Kate Merton, head of the NYC and Boston JLabs, told Business Insider. "In the future we want to be the leading digital healthcare company."

Take a look inside JLabs' NYC digs, which with its coffee-shop vibes looked unlike any startup space we've ever seen.

Original author: Charlotte Hu and Lydia Ramsey

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Jan
08

How businesses can get quantum ready for long-term success

LONDON (Reuters) - Comcast beat Rupert Murdoch's Twenty-First Century Fox in the battle for Sky after offering around 30 billion pounds ($39 billion) for the British broadcaster in a rare auction to decide the fate of the pay-television group.

U.S. cable giant Comcast bid 17.28 pounds a share for control of London-listed Sky, versus an offer of 15.67 pounds a share offer by Fox, the Takeover Panel said in a statement shortly after final bids were made on Saturday.

The two media titans faced off in a rare one-day auction that took three separate sealed rounds of bids to produce a victor. Comcast's winning offer brings to a close a months-long battle to win the Sky, and the 23 million pay-tv subscribers in seven countries that make up its business.

Comcast's final offer was significantly higher than its bid going into the auction of 14.75 pounds, and compares with Sky's closing share price of 15.85 pounds on Friday.

It is a blow to 87-year-old media mogul Murdoch and the U.S. media and entertainment group that he controls, which already holds 39 percent of Sky and had been trying to take full ownership of the business since December 2016.

It is also a setback for U.S. entertainment giant Walt Disney, which agreed a separate $71 billion deal to buy the bulk of Fox's film and TV assets, including the Sky stake, in June and would have taken ownership of the British broadcaster following a successful Fox takeover.

If Comcast's winning offer is approved, it will own the 61% of Sky. Disney will need to decide whether it will sell it's 39% stake to Comcast, or if it will remain a minority partner.

Sky is an attractive asset to both Comcast and Disney as they work to expand their international footprints. The British pay-TV business serves 23 million customers, mostly direct-broadcast-satellite subscribers, in the UK, Ireland, Germany, Austria, Italy, Spain, and Switzerland.

It has a strong content portfolio, with exclusive rights through 2020 to run HBO shows like "Game of Thrones" and "Westworld" across Europe and with the majority of Premier League TV rights and exclusive rights to the German Bundesliga.

($1 = 0.7648 pounds)

Original author: Abby Jackson and Reuters

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Jan
10

Intel launches confidential computing solution for virtual machines

Matthew Anello for Alain Pinel Realtors

A small yet charming 897-square-foot residence in Palo Alto, California, could be yours for a cool $2.59 million.

The two-bedroom, one-bathroom home, at 128 Middlefield Road, is yet another downsized abode selling for millions in Silicon Valley's overheated real-estate market. With the famed Googleplex a mere 15 minutes away and the hubs of other tech giants also nearby, the home and others like it are in high demand.

The last time this home sold was in 2008 for $899,000, according to Redfin. Now with an asking price of $2,589,000, the home is actually priced below the average for the upscale city of Palo Alto — sort of. That price tag comes out to $2,886 per square foot, which is $1,430 above the average for the area.

Take a look at what $2.59 million will get for the home's future owners.

Original author: Katie Canales

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Jan
09

Worlds offers industrial companies a digital twin to improve efficiency, gets $21.2M boost

On a Monday night at a brewery in San Francisco's hipster Mission District, the co-founders of a startup called New Age Meats helped cook up samples of pork sausage made entirely out of cells grown from a live pig named Jessie.

As scientists-turned-entrepreneurs Brian Spears and Andra Necula watched, the sausage they'd spent the past two months making at a nearby lab began to sizzle. Slowly, its sides turned brown and, as the aroma of breakfast meat filled the room, samples were doled out to taste.

New Age Meats aims to make meat from animal cells without killing any actual animals. They are one of roughly half a dozen nascent companies aiming to create an alternative to factory farming. In so doing, they hope to reduce waste, improve health, and eliminate animal suffering.

New Age Meats' sausage was the first in history to be made with fat and muscle cells — an important combination that could prove key for nailing the taste of "cell-based" or "cultured" (meaning simply: not from slaughter) meat. Here's what it was like.

Original author: Erin Brodwin and Katie Canales

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Jan
12

G2 Esports doubles down on music with new single Detonate

Last week, amid the hoopla surrounding the new iPhones, Apple quietly killed off one of the best smartphones it's ever made: the iPhone SE.

At $350, the iPhone SE was one of the best "budget" smartphones you can buy. Though it didn't have the big and flashy high-definition screens of modern smartphones like Samsung's Galaxy phones, the iPhone SE offered great performance in an adorable package.

But the iPhone SE wasn't just a "small phone" — it provided an alternative for people who didn't want to buy a large -screened iPhone.

The sweet spot

For the first six years of iPhones, the screen never got bigger than four inches.

The original iPhone, iPhone 3G, iPhone 3GS, iPhone 4, and iPhone 4S all had screens that measured 3.5 inches.

In 2012, with the arrival of the iPhone 5, Apple bumped the screen size up to 4 inches. Even that was a huge shift, especially since developers had to re-size all their apps, and the iPhone 5S and 5C the following year kept that same 4-inch screen.

The 4-inch iPhone 5 (left) next to a 3.5-inch iPhone 4 Reuters/Yves Herman Then, suddenly, in 2014, Apple introduced the iPhone 6 and 6 Plus, its largest iPhones ever, with 4.7- and 5.5-inch screens. They were huge!

Lots of people loved the larger screens of the iPhone 6-era phones, but plenty of customers who preferred the smaller designs worried about the eventual retirement of the iPhone 5S, the last remaining iPhone with a 4-inch screen.

The iPhone 6 and 6 Plus Business Insider To the surprise of many, Apple in late 2016 announced the iPhone 5S would get a true successor, called the iPhone SE. It would feature the same internals as the year-ago iPhone model, the iPhone 6S, but in the package of the 4-inch iPhone 5S.

Since 2016, the iPhone SE has remained in Apple's lineup as not only the last "small" iPhone, but also its most affordable, at just $350.

Business Insider/Steve Kovach

This, in turn, gave Apple an incredibly diverse iPhone lineup: As of last year, Apple's iPhone lineup featured models priced from $350 all the way to $1,149, giving customers a wide range of options to choose from.

Having so many different iPhone models gave Apple a big advantage: While most smartphone makers could only afford to focus on one phone launch at a time, Apple was selling phones for just about everyone, whether you wanted something affordable or high-end, big or small.

Apple missed the opportunity to make an iPhone XSE (pronounced "Tennessee")

As of now, you can no longer buy an iPhone SE directly from Apple.

This means the most affordable — and smallest! — iPhone is now the iPhone 7, which, at $449, is actually an absolute steal. The iPhone 7 is not very old at all, even if 2016 feels like a long time ago, and it's an incredible design and overall experience.

To be fair, as much as I lament the discontinuation of the iPhone SE and that particular design, Apple almost certainly has more data to support the fact it made the right decision. Who knows, maybe Apple will sell more iPhones this holiday season than ever before with the adjusted lineup. But the iPhone SE was still clearly serving a significant number of people: Back in 2016, Apple announced it had sold 30 million 4-inch iPhones in 2015, despite the availability of the newer and larger iPhone 6 and 6S models.

So, as much as I love the current iPhone X-style designs, I do believe Apple got it right with the iPhone SE, and hope to see 4-inch iPhones eventually make a return. Maybe we'll see an iPhone X-style redesign at some point (I think it would have to be called iPhone XSE — a.k.a. "iPhone Tennessee" — as it most certainly could not be called iPhone SEX). But even if a redesigned iPhone SE costs more than $350, having a new 4-inch iPhone would satisfy customers who want a smaller smartphone that runs iOS, and customers in general would benefit by having more options to choose from.

This Apple ad from 2012 had it right when it called the 4-inch iPhone design "common sense":

Original author: Dave Smith

  72 Hits
Jan
12

AWS security heads offer top cybersecurity predictions for 2023

Amazon uses fake packages to catch delivery drivers who are stealing, according to sources with knowledge of the practice.

The company plants the packages — internally referred to as "dummy" packages — in the trucks of drivers at random. The dummy packages have fake labels and are often empty.

"We might pull something out of our pocket and put it in there" to give it some weight, a former Amazon logistics manager told Business Insider. This person, who asked to remain anonymous for fear of retribution, said instructions for the practice came from Amazon's corporate offices in Seattle.

"It's meant to be a trap ... to check the integrity of the driver," he said.

In response to this story, Amazon said, "Checks and audits are part of overall quality programs and are administered at random."

Here's how the practice works, according to the sources:

During deliveries, drivers scan the labels of every package they deliver. When they scan a fake label on a dummy package, an error message will pop up.

When this happens, drivers might call their supervisors to address the problem, or keep the package in their truck and return it to an Amazon warehouse at the end of their shift.

Drivers, in theory, could also choose to steal the package. The error message means the package isn't detected in Amazon's system. As a result, it could go unnoticed if the package were to go missing.

"If you bring the package back, you are innocent. If you don't, you're a thug," said Sid Shah, a former manager for DeliverOL, a courier company that delivers packages for Amazon.

Dummy packages are just one way that Amazon is trying to control theft, which is a giant problem for the company — and all retailers, for that matter.

Shrinkage — the industry's term for losses attributable to theft, error, or fraud — cost retailers nearly $47 billion last year, according to the National Retail Federation.

Amazon recently started delivering packages in customers' cars and homes. Both programs are designed to give customers more options for delivery, as well as reduce theft rates.

The company has also been known to deter potential thieves by showing its warehouse workers videos of colleagues being caught stealing, according to a 2016 Bloomberg report.

Amazon doesn't say how many packages it loses to theft each year. The company delivered more than 5 billion packages to Prime customers worldwide last year.

In a 2017 survey conducted by the packaging company Shorr, 31% of respondents said they had experienced package theft.

According to the former Amazon logistics manager, the "dummy" traps could be effective at catching thieves.

"We caught people not being honest," he said.

Original author: Hayley Peterson

  78 Hits
Jan
11

Imagination unveils IMG DXT GPU for mobile games with ray tracing

Amazon is known as the leading online store for consumers, but it's quickly becoming a destination spot for businesses, too.

The amount of goods sold through Amazon Business, the company's business-to-business marketplace, has hit $10 billion on an annualized basis, Amazon said in a blog post Tuesday. But by 2021, that amount, using "conservative" assumptions, should exceed $25 billion, according to a research note from Colin Sebastian, a financial analyst at Baird Equity Research.

"We believe Amazon [Business] over the very long-term has the potential to surpass the size of the core [consumer] segment, and remains an underappreciated opportunity by many investors," Sebastian said in his report.

Investors and analysts that are bullish on Amazon have largely concentrated on Amazon Web Services, which is its fast-growing cloud-computing segment, and its booming advertising business. Few, by contrast, have focused on Amazon Business.

But it, too, is showing impressive growth — and lots of potential.

More than $11 billion in goods will likely be sold through the business marketplace this year, up from $1 billion in annualized sales just two years ago, Sebastian said. By contrast, Amazon's consumer business took seven years to grow that same amount, he said.

In interview with Business Insider, Bill Burkland, who heads the UK operations of Amazon Business, noted that the company didn't even launch its business marketplace until April 2015. Although the marketplace offers a wide range of goods, its most popular products are those with widespread appeal across many different kinds of businesses, such as PCs and janitorial supplies, he said.

To hit an annual run rate of $10 billion in sales through the marketplace in fewer than four years "is certainly a reflection that this is a big and fast-growing business," Burkland said.

The products sold through Amazon Business are sold by both Amazon itself and by third-party vendors. Those vendors now account for more than half of the total value of goods sold through the marketplace, according to Amazon's blog post. Amazon gets subscription fees from the third-party vendors and takes a commission on their sales.

Amazon offers its business marketplace in eight countries, including the United States, Germany, and Japan. Earlier this year, the company opened it to customers in France, Spain, and Italy.

Although little attention is devoted to outside of industry publications, the business-to-business e-commerce market worldwide is huge, with some $7 trillion in sales last year, according to Sebastian, citing figures from Shopify. That's more than three times as big as the consumer e-commerce market, which tallied about $2.3 trillion in 2017 sales.

With its big investments in recent years in warehouses and delivery services, Amazon is poised to become a major player in business-to-business sales, Sebastian said. Already, Amazon Business is used by 55 of Fortune's top 100 US businesses, and 40% of the local governments in the 100 most populous US cities use the service, Amazon said. It's also used by 80% of the top 100 US educational institutions in terms of enrollment, hosts some 150,000 sellers in the US, and serves "millions" of business customers worldwide, according to the company.

"Amazon has indicated in the past that over the very long-term, [Amazon Business] should be larger than its consumer business," Sebastian said.

In his note, Sebastian reiterated his "outperform" rating on Amazon's stock and his $2,100 price target. Amazon's shares closed regular trading Tuesday up $48.14, or 2.5%, to $1,987.15.

Original author: Troy Wolverton

  46 Hits
Jan
12

AI feature engineering is focus as DataStax acquires Kaskada

Apple released iOS 12, the latest version of the software that runs on iPhones and iPads, on Monday.

There are a lot of changes, including performance improvements, a new feature for tracking how much you use the phone, and more. You can check out some of the changes here and a full official changelog here.

But Apple didn't spend any time during its iPhone XS event last week covering my personal favorite "hidden gem" in the new software.

If you've ever needed to fix a typo or edit a paragraph on your iPhone, you're going to love this.

Simply long-press on the iPhone's space bar. Then you'll get a cursor you can move anywhere by dragging your finger.

You kind of have to see it to believe it.

This feature was actually first made available for the iPhone 6S, since that was the first phone with "Force Touch" (now "3D Touch"), but iOS 12 makes this functionality available on devices that lack 3D Touch, including older iPhones like the iPhone 5S, and the new iPhone XR coming in October. It also works on the iPad for the first time too.

Check it out:

Original author: Kif Leswing

  47 Hits
Jan
24

Logan Paul returns to YouTube with a video about suicide prevention

Renaud Laplanche spent ten years building LendingClub. In the process, he created an industry from scratch. Circumventing conventional banking channels for consumer credit began in 1996 when Chris Larsen started E-LOAN, which ultimately led to Prosper Marketplace. But LendingClub, which Laplanche founded in 2007, was and remains the poster child for the business of marketplace lending. The industry’s short history has been volatile, characterized by both triumphant hype and utter lack of confidence.

History of the Marketplace Lending Industry, CB Insights

While LendingClub has struggled in the public markets since their late 2014 IPO, they have managed to propel their industry into significance, while rapidly expanding their share of the personal loan market to 10%.

After his well-publicized departure in May 2016, Laplanche got started on his next venture in a hurry. Just a few months later he started Credify, ultimately renamed to Upgrade, a company that bears a striking resemblance to LendingClub. In just two years Upgrade has raised $142 million in funding, while originating more than $1 billion in loans since August 2017.

With Upgrade, Laplanche has the opportunity to start fresh with the benefit of hindsight. The initial promise of LendingClub and their competitors was unbundling the banks. Now, to persist and grow, marketplace lenders have realized they need to rebundle, providing an array of bank-like services to better serve their end customers. This post explores what Laplanche is doing differently this time with Upgrade.

Total Addressable Market ≠ Value Capture

There has been a general recognition across many fintech businesses that marketplace business models aren’t enough. The mutually-beneficial arrangement of marketplace lending is a perfect example. Superior customer experience, expedited loan decision, quick receipt of funds, and lower operational costs without legacy infrastructure were the selling points. Charles Moldow famously called it a “trillion-dollar opportunity” in 2014.

He may still be right, but in order to realize the opportunity, marketplace lenders need to capture a larger, more regular share of borrower’s attention. Loans may be high-volume purchases, but they’re not high-frequency transactions. So when a platform like LendingClub facilitates a loan so someone can refinance their outstanding credit card debt, is there really a relationship with the customer there? Capital is provided, customer service is available, and monthly payments are made. That’s all there is to it.

Total addressable market (TAM) is frequently used to assess opportunity. A critical part of the TAM estimation process might have been overlooked in the early assessments of the alternative lending industry. The large numbers in the figure below reflect an alluring market that LendingClub, Prosper, Avant, Upstart, OneMain, Best Egg and others have attempted to capitalize upon.

The notion of a replacement cycle, which I’ll borrow from Michael Mauboussin, is an important consideration here, particularly in a high volume, low frequency transaction relationship such as consumer lending. Just because a borrower refinances their credit card debt with a loan from LendingClub, there’s little guarantee that all of the money spent on acquiring that customer will lead to future transactions with that customer. Yet, in order for these companies to succeed, the average revenue per user (ARPU) is going to have to rise through some combination of repeat customers and complementary services to deepen the relationship and create new revenue channels.

The market opportunity for marketplace Lenders, LendingClub Investor Day 2017

With this realization in mind, fintech players across the board have focused on deepening relationships with customers to drive sales and lower SG&A costs. Customer acquisition is a major component of the income statement for these companies. The more engagement a lender has with their end customer, the greater the chance they stand to not only be called upon when a borrower needs to borrow again, but ultimately pinpoint opportunities for product recommendations.

And that’s exactly what Upgrade is doing. In many ways, they’re quite similar to LendingClub. Upgrade offers personal loans between $1,000 and $50,000 over three-to-five-year repayment periods at rates competitive with major banks. LendingClub varies a bit in the principal amount offerings and APRs, but they essentially do the same thing. Loans are originated through WebBank, the partner bank that also works with LendingClub. Operationally, there’s a blockchain component for data remediation and security purposes. However, the extent and value of this application are unclear.

Marrying Credit with Financial Wellness

The notion of financial wellness is increasingly popular among consumer fintech companies, as well as incumbent financial institutions. It reflects a transition away from a purely transactional relationship to a fiduciary one, as we’ve also seen in the wealth management industry. The tricky thing about this is that although it may be the right thing to do, late fees and overdraft penalties make up a sizeable portion of traditional bank revenue.

Where Upgrade differs from LendingClub is in their customer engagement model. Upgrade provides several features to customers that resemble a conventional personal financial management (PFM) app. Their Credit Health service offers free advice and monitoring tools, personalized recommendations, and customized updates for individual credit scores and underlying rationale. Additionally, they offer a financial education tool open to the public called Credit Health Insights, which offers tips and tricks for debt management and financial wellness. At the surface, there’s little differentiation here. A free credit score is becoming table stakes for any financial institution, and personalized insights are to be expected.

Upgrade’s borrower value proposition, LendIt 2018 Conference

In Upgrade’s case, however, the framing of the dual service is compelling. Typically, online lenders only approve 10-15% of applicants. While the credit underwriting models are looking for the most compelling borrower profiles who will pay back their loans, the majority of interested borrowers are sent back to the drawing board.

A major focus of Upgrade is to build the credit of the other 85-90% of applicants who are typically rejected so that they improve their profile and obtain a loan in the future. Credit repair and financial wellness are underserved markets today, although companies like Bloom Credit are working to change the record. This product combination helps to unify the interests of Upgrade and borrowers, both approved and rejected.

Reinventing Consumer Credit?

At the LendIt Conference in 2017, Laplanche concluded his presentation with a reference to the Wright Brothers. He discussed how he was enamored with their ability to combine two things to create something entirely new, which in their case was “wheeling and flying.” A year later, he returned to LendIt with a new product release that borrowed from the innovation strategy of Orville and Wilbur.

Upgrade launched a first of its kind product, a Personal Credit Line, a hybrid of a credit card and an unsecured loan. Here’s how it works: customers get approved for up to $50,000 in credit, from which they can draw down as needed. They only pay interest on what’s borrowed, over the course of a 12-60-month timeframe. The interest rate is also fixed over the term of the loan.

Upgrade’s Personal Credit Line, a hybrid of a personal loan and a credit card, Upgrade

The product is built on the premise that the level of innovation in the origination of consumer credit has been somewhat limited. Laplanche attempted to reinvent it once with the creation of LendingClub. In some ways, it worked. Personal loans originated by fintech lenders account for roughly a third of outstanding consumer loans according to Transunion. Now he’s trying to do it again.

First Mover Disadvantage in Consumer Fintech

When I first read the press release for the Personal Credit Line, I thought it was a very compelling way to expand the menu of options to qualified consumers. It puts more control in the hands of the borrower, so they can avoid the vicious cycle of consumer debt. I was also reminded of a comment made by Josh Brown, CEO of Ritholtz Wealth Management, after Wealthfront released their “Portfolio Line of Credit” product in April 2017. He said that while it might sound flashy, there’s nothing holding Schwab or Fidelity back from offering the same product tomorrow.

What’s so challenging about consumer-facing fintech companies is that customers are expensive to acquire, they’re difficult to keep, and products are easy to replicate. Providing a free credit score is easily accessible through a partnership with Equifax or Experian. It’s commoditized. The situation is similar with personal financial management tools. This Personal Credit Line seems awfully similar. What’s to stop Chase or Goldman’s Marcus from offering an identical product, perhaps with even better rates? U.S. Bank just launched a similar product, albeit for a different use case, called Simple Loan. It’s a $100 to $1,000 loan marketed as a payday lending alternative, with a roughly 20% lower interest rate than typical payday lender offers.

There is something to be said for being first to market, but ease of replication limits the defensibility of that position. There is a clear interest in an expansion into new products, which will continue to help Upgrade to differentiate the value proposition to consumers, and maybe one day small businesses. The unfortunate reality is that bigger players with an existing customer base and a lower cost of capital are on their tail.

Forget about Democratization

Renaud Laplanche rings the bell with his team at LendingClub (DON EMMERT/AFP/Getty Images)

The real insight that distinguishes Upgrade from LendingClub is the profile of the users. On the supply side of the marketplace, Upgrade only welcomes institutional investors. LendingClub was, and still is, marketed to individuals and institutions.

The peer-to-peer model turned out to be a little too idealistic to serve as the foundation for a business. The concept of a marketplace is really attractive – the ability to invest in others, as cliché as that may sound, has a philanthropic twist to it that even implies a social good. Or, at the very least, an alignment of interests. Except interests aren’t aligned because of the mercurial nature of retail investors, which makes for unstable sources of capital.

LendingClub’s original business model, in the pure P2P form, was reliant on the ability to create a new asset class. The notion of investing in consumer credit may sound compelling, and return prospects may be even more appealing. But, you can’t bootstrap an asset class and base a business model around retail adoption. LendingClub had to solve for distribution of their service, as well as the dissemination of the broader concept of unsecured consumer lending as an asset class.

On Laplanche’s second go around with Upgrade, there’s no more promise of democratization of a new asset class. Instead, large multi-billion-dollar credit investors own the supply side of the marketplace. As a result, there’s a more stable capital base of institutional investors who know what they’re investing in and the reason why they’re investing in it.

What Laplanche did this time around was base his business model around stability. In this market it can pay to be a follower. LendingClub touts the notion that they have “brought a new asset class to investors,” but that education campaign came at a serious cost. It also invited boiler room-like sales behavior from competitors. Upgrade is stepping in after a decade of marketing to scale an untested industry to the masses. Fortunately, a lot of the work has already been done for them.

How Different Can You Be?

Upgrade is led by as experienced and forward-thinking of a leader as they come in the marketplace lending industry. They expect to originate over $2 billion loans in 2018 and hit profitability by year-end as well. They’re redefining convention when it comes to consumer credit products.

The question, however, remains: how long can the novelty last? Consumer fintech is fiercely competitive. It’s also increasingly occupied by incumbents with far lower costs of capital, large existing customer bases, and the ability to experiment in a way that a startup cannot. The unsecured consumer lending space has attracted mountains of capital in the past five years, but the opportunity is clearly defined. The number of lenders issuing more than 10,000 personal loans per year has more than doubled since 2011.

There’s a network effect component to marketplace lending businesses, particularly as lenders are able to maintain more connected relationships with consumers. But when it comes to standing apart from the rest of the pack, a differentiated product offering isn’t a very wide moat.

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