Feb
27

JD.com’s new accelerator focuses on blockchain startups

Leadfeeder, a Helsinki-based startup that helps B2B companies generate new leads from website analytics, has closed a €3.1 million in series A funding. Leading the round is Dutch growth capital firm Endeit Capital, with Finland’s Superhero Capital and Vendep Capital participating.

The Finnish company says the new capital will be used to further develop its “AI-powered” lead automation tool, and to grow the Leadfeeder team with an eye on international expansion. I’m also told the Series A investment comes after a 12 month period that has seen the startup cross the €4M ARR mark and garner around 3,000 paying customers.

“B2B companies try to generate sales leads through their website, but 98 percent of visitors never leave their contact information,” says Leadfeeder co-founder and CEO Pekka Koskinen, describing the problem the company has set out to solve.

To remedy this, Leadfeeder uses Google Analytics data to reveal the names and behaviour of companies visiting a website. That data is then fed into a company’s existing CRM and email marketing tools, pointing the sales department in the direction of potential B2N customers that have already showed an interest in its services.

Leadfeeder says it is fully GDPR compliant and does not capture any personally identifiable information.

“Leadfeeder scores the leads based on their behaviour and combines the data with insights from their CRM and email marketing tool,” explains Koskinen.

“The leads are enriched with company background and decision maker data and sent directly to the customer’s CRM. By receiving this kind of intent data into the CRM, salespeople are more informed about what’s happening on their website and can focus their sales efforts on most potential opportunities”.

Koskinen tells me Leadfeeder’s typical customers are marketing and sales departments at small and mid-sized B2B companies, both in Europe and in the U.S.

“Many customers are from [the] software or professional services industry,” he says. “In those industries the value of a sales lead is high and they are doing active outbound sales”.

To that end, the startup generates revenue by charging customers a monthly subscription fee based on their website traffic. I’m told that pricing starts from $59 per month and customers typically pay around $110 per month.

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Apr
09

10 things in tech you need to know today

Original author: Isobel Asher Hamilton

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  93 Hits
Apr
08

A celebrity jeweler who made a $37,000 ring for Elon Musk said the Tesla CEO canceled their meeting after the jeweler posted on Instagram about being locked in his Model X (TSLA)

Celebrity jeweler Ben Baller said Tesla canceled his meeting with CEO Elon Musk after Baller posted on social media after being locked in his Model X SUV.

Baller described the experience, which he documented on Instagram, and Tesla's response in an April 4 Instagram post. He said he was locked in his Model X for 47 minutes after the vehicle went into low-power mode before exiting through the trunk.

Read more: Tesla fired dozens of salespeople after its disappointing Q1 delivery report

According to Baller, Musk's assistant requested that he contact her about future issues instead of posting on social media and said his meeting with Musk was canceled. The meeting came after Baller made a $37,000 ring with Tesla's name and logo as a gift to Musk. (Baller said he will hold an auction for the ring and donate the earnings to charity.)

Baller said he understood why their meeting was canceled, but added that the Model X incident raised significant safety concerns.

"I will never allow my kids to ever get into a Tesla again especially London since I can't risk that even 1% chance of being stuck while he's having an [asthma] attack and we wait for Tesla roadside assistance to not show up," he wrote.

Baller said Tesla allowed him to cancel his Model X lease early without paying a fee.

"I'm not saying I'm against Elon or Tesla. I'm only saying it's not the car for me or my family," Baller said of the Model X.

Tesla did not immediately respond to a request for comment.

Have you worked for Tesla? Do you have a story to share? Contact this reporter at This email address is being protected from spambots. You need JavaScript enabled to view it..

Original author: Mark Matousek

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Apr
08

A new survey shows that Snapchat is still the favorite social platform among Gen Z — but it's not the app teens are using the most (SNAP)

Even as Snapchat's user base continues to shrink, it's still cited among teens as their favorite platform, according to a new survey of Gen Zers.

Of the 8,000 teens surveyed by investment firm Piper Jaffray, 41% named Snapchat as their favorite social platform.

But Snapchat's lead as the favorite social platform is down 5% from Piper Jaffray's previous survey done in Fall 2018. Even though Snapchat is still No. 1 as the favorite, more of the teens surveyed use Instagram (84%) more regularly than Snapchat (81%).

Instagram is only a few percentage points behind Snapchat as teens' favorite social platform, and Snapchat's lead continues to shrink with each Piper Jaffray biannual survey.

The growth of Instagram among teens mirrors Instagram's dominance over Snapchat overall. While Snapchat's number of daily active users has shrunk down to 186 million, Instagram's user base is continuing to grow, and has surpassed 500 million.

Instagram has also become the place where teens prefer to engage with brands. Instagram recently bet big in this area by adding in-app shopping, a sect that some analysts have said could generate $10 billion in revenue by 2021.

Read more: Instagram's big bet on shopping could be worth $10 billion in 2021

The survey also asked teens about their favorite influencers on various platforms. On Instagram, these included Kylie Jenner and James Charles, who have 131 million and 15.2 million followers, respectively, and are influential in the beauty world. Piper Jaffray found that 80% of female teens are using online influencers as a starting point to discover new beauty trends, so it's easy to see how Instagram has become such a major part of teens' time spent online.

The survey spelled bad news for Instagram's parent company, Facebook, however. The site's popularity among teens is continuing to dwindle, with only 36% of teens reporting that they use Facebook at least once per month, compared with 52% who said they use it monthly back in fall 2016.

Twitter and Pinterest were also in the ranks, but way behind Instagram and Snapchat. The report shows that 44% of teens said they use Twitter at least once per month, while only a quarter of those surveyed say they use Pinterest.

Original author: Paige Leskin

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Aug
11

TerraGenesis developer Alexander Winn on going groundside in sequel

Insider Picks writes about products and services to help you navigate when shopping online. Insider Inc. receives a commission from our affiliate partners when you buy through our links, but our reporting and recommendations are always independent and objective.

I love robot vacuums. It's the easiest way to clean my messy house without requiring me to do much more than press a button. There are nice machines at a variety of price points that can go from hardwood to shaggy carpets without issues, empty their own dustbin, mop your floor, and more, but one that stands out for me is the top-of-the-line D7 Connected Robot Vacuum from California-based Neato Robotics. I've been using it in my own home for a while, and in my experience, it is worth the $793 price tag — here's why.

Design

Unlike conventional robo vacs, Neato's are all D-shaped, including the D7. This helps with cleaning corners better than others in my opinion, and just looks really unique and interesting.

The D7 measures 12.5 inches by 13 inches by 4 inches. The four-inch height is higher than most robo vacs, which means it might have a harder time getting under low-clearance furniture, but wasn't an issue in my experience.

Read more: The best robot vacuums you can buy

Specs

13.21 inch x 12.56 inch x 3.92 inch 7.5 lbs 0.7 liters dustbin capacity High capacity lithium ion battery with up to 120 minutes and up to 150 minutes charge time Quick boost charging Battery recharge and resume (up to 2 times)

Set-up process

The instructions are easy to understand so set up only took about half an hour, most of which was spent trying to find the wireless connection after setting up the dock and downloading the Neato app. I just had to go through the connection process a few times before it actually connected. I finished by upgrading the firmware and then charged the vac for an hour and half before taking it for a spin.

What makes this robotic vacuum stand out

It cleaned over my carpet and hardwood floors without any major problems. Amazon

If I'm going to use a robo vac, I don't want to monitor it as it goes around my house. That's why I love that this one uses "laser smart technology" to map your home. You can set "no-go lines" after it maps each room so the D7 automatically knows not to cross over a heavily-wired area. You can also save up to three maps so you can conceivably use this vacuum to clean three floors, should you be so lucky to have that much space.

The vacuum also comes with three ultra-performance filters designed to pick up 99% of allergens and dust mites. And, you can choose between eco and turbo cleaning modes; with turbo mode, the D7 uses maximum suction to pick up debris as small as 10 microns. Cleaning the Neato D7 is relatively easy, which I appreciate since I use the vac daily. After each cycle, you remove the dustbin from the top of the vac and tap out as much gunk from the filter as you can, or use the attached cleaning tool to cut out hairs and fibers off the brush. The filter has a screen over it so you can't really use the cleaning tool to brush out the debris.

To test how well the D7 actually cleans up, I put a few tablespoons each of all-purpose flour, coffee grounds, and kitty litter on my carpet and hardwood floor and let the D7 do a cleaning cycle. On both the carpet and hardwood, the vacuum removed all of the coffee grounds and kitty litter without a trace left over.

The flour was a bit trickier, which seems to be the norm for robotic vacuums. On the carpet, it removed about 90% of the flour; on the hardwood, it was closer to 75%. I also sprinkled flour in corners of different rooms and though the vac didn't get everything, it came within a quarter of an inch of the corners, which is better than any of the other robotic vacuums I've tested.

The D7 also does a great job with pet hair, which I didn't have to purposely set out because we have two cats who get the job done just fine. When I run the vacuum on its regular schedule, I didn't notice any cat hair left on the floor.

As far as noise levels go, this is also the quietest robotic vacuum I've ever tested. My sound meter measured it at 66 decibels from a foot away, which is just slightly louder than a normal conversation from three feet away.

The "Connected" part of D7's name comes from its smart capabilities. You can control the vacuum using the Neato app, Google Home and Assistant, Amazon Alexa, Apple Watch, and Samsung SmartThings. I tested it out using my Alexa and couldn't help but marvel at the world we now live in — I can now talk to my Wi-Fi router and tell my robotic vacuum to start cleaning. Or you can just schedule the vac to clean at a specific time each day in the app, which I do.

Read more: This new robot vacuum is one of the best investments you can make to save time this year

Cons to consider

The floors of my house were strewn with toys so the vacuum had some trouble getting to certain areas. Amazon

The D7 would get stuck about half of the time I ran a cleaning cycle, which is really annoying when you just want it to clean and go back to its dock when it's done. But I probably shouldn't lay all of the blame on the Neato. Between having a five-year-old and just not putting much emphasis on tidiness, I gave the vacuum plenty of obstacles to conquer and it definitely had the most trouble with small toys that were left out.

Overall, the app is useful. It tells you when your Neato is stuck and when to empty the dustbin, and you can easily buy replacement parts and access maintenance tutorials. At the same time though, I wasn't incredibly impressed. Many times when I wanted the D7 to dock or start cleaning, I would have to wait a few minutes for it to connect. I also couldn't get the zone cleaning to operate correctly because the device may have had trouble accurately mapping our constantly changing decor or the obstacle course made up of toys strewn everywhere.

Like I mentioned earlier, it's also really expensive.

The bottom line

Overall, I'm happy with how the Neato Robotics D7 Connected Robot Vacuum performed. When it comes down to it, the ability to clean a floor is the most important (and basic) feature a vacuum should have and the D7 delivers the goods without making a loud production of it. I could take or leave the mapping and Alexa functionality, but they are kind of fun tools to have at my disposal. If you are looking for a robotic vacuum with all of the bells and whistles and you have the ability to spend top dollar, you should definitely give the D7 Connected a try.

Pros: Works with Alexa, gets deep into corners, runs quietly, two-hour battery life, does an excellent job of sucking up debris

Cons: Had trouble finishing cleaning cycles in my cluttered home, difficulties setting up zone cleaning, very expensive

Buy the Neato Robotics D7 Connected Laser Guided Robot Vacuum on Amazon for $793.95

Original author: James Brains

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Aug
11

Trino turns 10: Starburst celebrates a decade of its open source query engine

Last week, the internet-connected fitness startup Tonal announced a $45 million series C led by the consumer venture-capital firm L Catterton, bringing its total amount raised to $90 million since 2015.

Adam Bain, Twitter's former chief operating officer, joined the Tonal board in 2017 because he believes it is a "category-defining company," he told Business Insider. Bain suggested that the boom in at-home internet-connected fitness training, such as Tonal and Peloton, is primarily driven by the consumer's need for convenience above all else.

"People value convenience and are willing to invest in their health at a level that I don't think the market realized. You will see people making large investments in product like Tonal as long as the product inspires, and motivates you to stay consistent with fitness goals," Bain said via email.

Tonal's weight-training system relies on electromagnetics to create "digital weight" that is personalized to the user's fitness ability. Combined with Tonal's on-demand video-training subscription ($49 per month), customers can essentially train with a dedicated personal trainer at home instead of virtually attending a class, as is the case with Peloton. The Tonal hardware costs about $3,000, priced above the $2,000 for the flagship Peloton bike.

On the subject of Peloton, Bain points to the popular exercise bike as proof that customers are willing to pay for a convenient fitness solution that delivers on its promise of making it easier to have a healthier lifestyle — which has made it a hit with investors, who valued Peloton at $4 billion last year. However, Bain said that Tonal is fundamentally different from Peloton because of the complexity that comes with strength training.

Read more: A leading investor in Peloton and Equinox reveals how his firm predicts the big trends in home fitness — and what he thinks will be next

"At a high level, people are realizing that only doing cardio is not how you see body transformation or results. Strength training is really important, especially as you age. Strength training actually makes you better at cardio and you are seeing that there is a new cultural awareness around the importance of strength training that Tonal is positioned to own," Bain said via email.

Bain said that Tonal will continue to invest in new formats that make it easy for users to connect and train outside their homes. He said the company is also considering launching pop-ups and events to bring even more customers online and that personalization will always be key to the success of connected fitness technology.

"All the investors are incredibly excited about the technology, the ability for the product to continually improve from a software and personalization standpoint, and the ongoing cadence of content development puts Tonal on a path to becoming a true platform," Bain said via email.

The new funding, Bain said, will also be used to shore up recruiting efforts in addition to expanding personalization features for customers, such as data visualizations and real-time workout feedback.

Original author: Megan Hernbroth

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Aug
11

Report: Data engineers spend 2 days per week firefighting bad data quality

Tunisian human rights activist Amira Yahyaoui couldn’t go to college.

Not because she couldn’t afford it; where she comes from, college is virtually free. She lost the opportunity to pursue higher education, to finish high school, even, when she was exiled from Tunisia at age 17, under the repressive regime of the country’s former President, Zine El Abidine Ben Ali.

As part of the Tunisian human rights diaspora, she was inspired to build Al Bawsala, a globally renowned NGO that fights for government accountability, transparency and access to information. Now, Yahyaoui has traveled thousands of miles to San Francisco to fight another battle near and dear to her heart: civic education, or in Silicon Valley terms, edtech.

“I always knew that I wouldn’t allow myself to do anything else before solving the problem in my country and today, Tunisia is the only Arab democracy in the world,” Yahyaoui told TechCrunch.

With that in mind, her focus has shifted to Mos, a tech-enabled platform for students to apply for financial aid. With backing from Uber co-founder Garrett Camp, his startup studio Expa, Kleiner Perkins chairman John Doerr, Base Ventures, Sweet Capital and others, Mos has closed a $4 million seed round and plans to take its recently-launched product to the next level.

The startup seeks to decrease American student debt, which totaled nearly $1.6 trillion in 2018, and digitize the antiquated government systems that deter students from applying for financial aid. For a one-time fee of $149 and about 20 minutes of their time, Mos helps students of all backgrounds maximize their aid awards.

“Our mission is to bridge the gap between citizens and government in a way that works with technology today,” Yahyaoui said.

Yahyaoui is applying what she’s learned building a government-fighting NGO to the startup world, and with the support of top-tier investors, she’s well on her way to proving an “uneducated” immigrant woman of color can write a Silicon Valley success story for the masses.

A face of the Arab Spring

Mos founder and chief executive officer Amira Yahyaoui.

After being forced out of her home country, Yahyaoui fled to France, where she lived as an illegal immigrant and continued to fight against Tunisia’s authoritarian leadership through her blog and an anti-censorship campaign she started online.

When social media sparked anti-government protests across the Middle East, Yahyaoui, still unable to reenter Tunisia, became a face of what was later called the Arab Spring. Her digital prowess, activist reputation and persistent efforts to highlight the Tunisian administration’s human rights abuses quickly made her a face of the movement.

On January 14, 2011, when the protests succeeded in making Tunisia a pioneer of Arab democracy and ended Ben Ali’s reign, Yahyaoi got her passport back and went home, immediately.

Back in Tunisia with newfound freedom, she had an agenda: To hold the governing agency charged with writing a new Tunisian constitution accountable.

Yahyaoui built Al Bawsala, translated as The Compass, an NGO focused on transparency and government accountability. Al Bawsala became one of the largest NGOs in the Middle East, a bona fide success that attracted numerous awards and cemented Yahyaoui’s status as a fearless advocate for human rights, a freedom fighter and one of the most influential Arab women in the world.

“I had to work probably 10 times harder to get to be the self-educated me I am today,” she said. “I saw way too many people getting their education refused and therefore their future ruined.”

Her global standing earned her a seat on the board of the United Nation’s High Commissioner For Refugees Advisory Group on Gender, Forced Displacement, and Protection, as well as the title of Young Global Leader at the World Economic Forum and co-chair of the Davos Conference in 2016, a title she shard with Microsoft’s Satya Nadella and GM’s Mary Barra .

Three years later, with a resume enviable to any dignitary, Yahyaoui is leveraging her unique experience to lure in venture capitalists and use their cash for good.

Repairing a broken financial aid system

The Mos dashboard.

Mos is like if Turbo Tax married Typeform and had a baby, Yahyaoui explained. Not dissimilar to Common App, Mos lets students apply to more than 500 federal and state-based aid programs in minutes using a survey that matches them to every grant and scholarship program they qualify for, while simultaneously completing the FAFSA and state aid applications. To ensure every family is getting the most financial support possible, a Mos financial aid advisor reviews each case and negotiates with colleges for higher awards.

“Today, the biggest problem is people think they are not eligible for financial aid just because of how the thing is designed,” Yahyaoui said. “You’re supposed to just go ahead and fill a form that has 200 questions and then send it like a bottle in the sea and wait for months.”

Mos will complete a full-scale launch this summer and eventually tackle other nation’s college financial aid systems thanks to the new infusion of capital and the high-profile relationships Yahyaoui has forged in just one year living in the Bay Area.

Ultimately, it was Yahyaoui’s activism that granted her a ticket into the opaque world of Silicon Valley VC. As it turns out, angel investor Khaled Helioui, a fellow Tunisian immigrant in tech, was familiar with Yahyaoui’s work and when he heard she had relocated to the Bay Area to launch a technology startup, he wanted to know exactly what she was building. Today, he’s a Mos investor and board member and it was his introductions that helped Yahyaoui quickly and skillfully close her seed round.

An early angel investor in Uber, Helioui connected Yahyaoui with his friend Garrett Camp, the very wealthy co-founder and chairman of the ride-hailing giant, who was sold on Mos’s mission right off the bat.

“I think because Garrett is an immigrant, he knows what it is to suffer with bureaucracy,” Yahyaoui said. “He was a huge believer. He actually made it so easy for me because he said, okay, here’s an office, just stay and work.”

She was then introduced to John Doerr, the chairman of the esteemed VC firm Kleiner Perkins, known for his successful bets on companies like Google and Amazon. With Camp and Doerr on board, Mos didn’t struggle to raise additional capital; in fact, Yahyaoui was in an unusual position of being able to reject investors whose values and vision for Mos clearly didn’t align with hers.

Tearing down barriers

Yahyaoui, center, with the Mos team in San Francisco.

Yahyaoui isn’t in the startup business to get rich off students trying to navigate their way through the absorbently expensive process of applying to and attending college. She’s part of a growing class of founders out to prove that you can pair profits with good morals and lead venture-backed values-based businesses.

“I know if I created the same thing as an NGO, I could have already raised $100 million, but I like the accountability of business,” she said. “We can create businesses that are good for people.”

Yahyaoui’s story, from being exiled from her home country at a young age to fighting an authoritarian regime is not one that’s ever been told before in Silicon Valley.

In addition to being a trailblazing human rights advocate, she’s a woman, an immigrant, “uneducated” by Silicon Valley standards and a first-time tech founder that was able to walk into a meeting with John Doerr and walk out with a term sheet.

If she’s successful in building a global edtech business, she’ll be emblematic of the meritocratic culture The Valley has falsely claimed to uphold. Even if she’s not successful, she’ll have torn down barriers for other underrepresented founders and written a success story fitting for this new era of accountability in tech.

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Apr
08

Beats headphones are $75 off for a limited time — here's where you can find them on sale

Insider Picks writes about products and services to help you navigate when shopping online. Insider Inc. receives a commission from our affiliate partners when you buy through our links, but our reporting and recommendations are always independent and objective.

Beats by Dre/Facebook

Looking for a new pair of great-sounding headphones? Beats headphones are known for their great sound and stylish design.

Because they're premium headphones, Beats tend to be expensive, but the Solo 3 and Studio 3 wireless headphones are currently on sale at Best Buy, Amazon, and Walmart for a limited time.

You can get a great pair of these headphones at a relatively inexpensive price. Some pairs have gotten discounts of up to $75, making them a great deal. We don't know how long these deals will last, so check them out before they're gone.

Check out the deals on the Beats Solo 3 and Beats Studio 3 Wireless headphones below:

Original author: Christian de Looper

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Apr
08

Marvel Studios boss says the next 5 years of the Marvel Cinematic Universe are 'fleshed out,' and plans will be revealed later this year

Marvel Studios President Kevin Feige said there is a five-year plan "fleshed out" for the Marvel Cinematic Universe (MCU) for after the upcoming films "Avengers: Endgame" and "Spider-Man: Far From Home," and plans will be revealed after those movies are released.

"We have built and fleshed out our five-year plan of where we're heading, the first few years of which we'll be announcing, as I said, relatively soon, after these next two movies," Feige told IGN.

Read more: The Marvel Cinematic Universe will enter an uncertain era after 'Avengers: Endgame,' but experts see a path for it to dominate another decade of pop culture

There are at least six MCU movies in development for after this year, including a third "Guardians of the Galaxy" movie and a "Black Panther" sequel (read full details on the movies in the works here). But because "Avengers: Endgame" is shrouded in secrecy, Marvel Studios will make official announcements after "Far From Home" is released in July.

Feige also indicated that it will be some time before audiences see MCU movies based on the formerly Fox-owned Marvel characters, such as the X-Men, which Disney now owns the film rights to after the Disney-Fox merger.

"As you've heard me say before, until it was all done, we literally couldn't do anything," Feige told IGN. "So essentially, it's sort of Day One."

Shawn Robbins, Boxoffice.com's chief analyst, told Business Insider that he doesn't think Disney will rush to introduce the characters.

"They could wait five, maybe even 10 years," he said. "I think there's a strong argument to be made that the longer the wait, the more anticipation there will be for it. It gives these other Fox versions time to settle."

Original author: Travis Clark

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Apr
08

There's an easy way to make your iPhone screen even dimmer than its lowest brightness setting, and it's perfect for reading at night

If you're like me, you spend your last waking minutes reading on your iPhone in bed until you're tired enough to fall asleep.

But sometimes, your iPhone's screen can be too bright for you and your partner — even if it's on the lowest brightness setting.

Thankfully, hidden away in your iPhone's settings is a way to make the screen super-dim.

It's easy to set up and works really well — I use it all the time.

Original author: Dave Smith

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Apr
08

Hulu is gaining on Netflix in a key demographic, but is still far behind

Netflix is the teen-streaming champion, but Hulu has been gaining ground in key ways.

In a report from Piper Jaffray released on Monday, Hulu gained the most ground among teenagers in how much video they consume on a daily basis. Hulu rose from 5.2% in fall 2018 to 6.9% in spring 2019 in daily video consumption with teens, according to the report.

Read more: 5 big questions Wall Street wants Disney to answer about its Netflix competitor on investor day, and what analysts expect

That was the largest jump of any major service.

Netflix still leads by a wide margin, though. The streaming giant takes up 36.8% of teens' daily video consumption. It's a small drop from 37.6% in fall 2018, but the platform is still ahead of the runner-up, YouTube, which is at 31.9% (it fell slightly from 33.1%).

Hulu has also gained on Netflix in US subscribers. It exceeded expectations in 2018 and added 8 million users last year for 48% year-over-year growth. Hulu now has 25 million US subscribers, while Netflix has 60 million.

Cable TV continues to plummet among teens, dropping from 16.4% of daily video consumption in fall 2018 to 14.2% now. It has fallen steadily since 2015, when it was at almost 30%.

Amazon remains stagnant, barely gaining ground since 2016 when it made up 3% of teens' daily video consumption. It now makes up 3.4%. Amazon hopes to change that with a focus on big-budget TV. Amazon paid $250 million for the rights to "Lord of the Rings" in 2017 to develop a TV series and will spend up to $6 billion this year on original content, according to CNBC.

Original author: Travis Clark

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Apr
08

'Why won't my iPhone charge?': How to diagnose and fix common iPhone charging problems

One of the scariest — and most troubling — iPhone problems is when your phone will not charge. But don't panic. There are some fairly mundane reasons why this might happen, and they're generally easy to solve.

On the other hand, keep in mind that to do something even as simple as charge your phone, there are a lot of parts that need to work together — so to figure out what is to blame and to get things working properly, you should methodically test everything to eliminate potential problems one at a time.

If your iPhone charges with one cable, but not another, you know it's the cable. If your cable charges other phones but not your own, you know it's your phone. When your phone starts to charge again, whatever the last thing you changed was the problem — so you know what fixed your phone.

Turn it off and back on again

Anytime you are troubleshooting a problem, it helps to restart the system and see if that fixes the issue. If your phone still has enough battery life, restart the phone and then try to charge it again. If your phone battery is very, very low — under 5% — or already complete dead, don't bother with this step.

Verify that your phone is not charging

Start by making sure your phone is not charging. Connect your phone however you usually do to charge it — wirelessly, plugged into an AC adapter, plugged into a computer's USB port — and check the phone's display. If the battery is already dead, leave it to charge for about two hours and then check on it.

You should see a lightning bolt in or beside the battery icon at the top right of the iPhone's lock screen. If there is no lightning bolt in sight, it's not charging.

The lightning bolt in the battery icon tells you that your phone is charging. Dave Johnson/Business Insider

Don't charge it wirelessly

If you have an iPhone X or later that supports wireless charging — or you have a wireless charging case for an older model iPhone — let's simplify our troubleshooting by eliminating that as a possibility right away.

Remove the phone from its wireless charging case, if you're using one, and plug the phone into a power source with a Lightning cable. Again, check to see if it's charging. If it is, congratulations — you solved the problem. There's some sort of problem with the phone's wireless charging solution.

You might need to take your phone to an Apple store for service (or replace your wireless charging case) but in the meantime, you can keep the phone charged the old-fashioned way, with wires.

Check your iPhone's Lightning port

If your phone isn't charging the way it usually does, your next stop should be to inspect the Lightning port. This is a lot more common than you might think. After all, we spend a lot of time jamming the phone — port-end first — into pockets, bags, and other places filled with dust, debris, and lint.

Your phone's Lightning port is a veritable magnet for dirt, dust, lint, and other grime that can interfere with charging. Dave Johnson/Business Insider

Look carefully, and if you see anything, carefully remove it — gently — with a toothpick or any other non-metallic, pointed object that will fit in the port. If you have a can of compressed air, briefly blast the port with that as well.

Try to charge the phone again. If it still doesn't work, move on to the next troubleshooting step.

Inspect your cable

If you've had an iPhone long enough, you've probably seen a broken or frayed cable — the rubberized outer sheath breaks from repeated bending, and the wires become exposed. If your cable looks like that and it isn't properly charging your device, throw it away and get a new cable.

But Lightning cables get a lot of abuse, and problems aren't always apparent to the naked eye. Sometimes wires can break while they're still inside the sheath. And inexpensive third-party Lightning cables have been known to spontaneously stop working, often because the power regulator chip inside the cable has failed.

There's no good way to see any of this visually, so the best way to test your Lightning cable is to simply try a different one — ideally, a fully-authorized cable from Apple that's brand new.

Your Lightning cable should look like this — no fraying, sharp bends, or kinks that can damage the underlying wires. Dave Johnson/Business Insider

Check where your phone is plugged in

On the long list of potential problems, you should also check your power source. If you're charging your iPhone from a computer's USB port, make sure the computer is fully awake (not in sleep or hibernation mode). Also try a different USB port, in case the USB port you were using has failed. Don't try charging from a USB port built into a keyboard or USB hub — connect it directly to a USB port on the computer itself.

If it still doesn't work, plug it directly into a wall outlet with an AC adapter like the one that came with your iPhone. If you have been using an AC adapter this entire time, then try a different one — borrow one from a friend who has an iPhone or use the one that comes with an iPad.

Take your iPhone in for service

If none of these troubleshooting steps gets your phone back up and running, it's pretty likely that there's something wrong with the iPhone itself. You should contact Apple or go to an Apple store for service.

Original author: Dave Johnson

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Apr
08

Tesla fired dozens of salespeople after its disappointing Q1 delivery report (TSLA)

Tesla dismissed "several dozen" sales employees on April 4, Bloomberg's Dana Hull first reported. The cuts affected employees in Chicago; Brooklyn, New York; and Tampa, Florida.

A Tesla representative confirmed the firings to Business Insider and said the affected stores remain open.

Read more: The biggest question for Tesla is whether the company can make steady profits on its cars

The electric-car maker said in February that it would close many of its stores and convert the remaining stores into galleries and information centers as it shifts to an online-only sales model. Tesla CEO Elon Musk said the move would lead to layoffs during a conference call that followed the announcement.

Tesla partially reversed the store closures in March, saying it would "keep significantly more stores open than previously announced." Musk later said in a March email to employees that the best-performing stores would remain open, while those that did not generate sufficient revenue would be closed, adding that Tesla would use a similar strategy to evaluate salespeople.

The April 4 cuts came the day after Tesla announced first-quarter delivery numbers that represented a 31% decrease from the prior quarter and fell below analyst estimates, but were a 110% increase from the first quarter of 2018.

Since late 2018, Tesla has made significant changes to the incentive plans for its salespeople. The company has undergone multiple rounds of layoffs over the past year.

Read Bloomberg's full story here.

Have you worked for Tesla? Do you have a story to share? Contact this reporter at This email address is being protected from spambots. You need JavaScript enabled to view it..

Original author: Mark Matousek

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Jun
11

InVision adds new features to Freehand, a virtual whiteboard tool, as user demand surges

Long-time SAP executive Robert Enslin is leaving the company to pursue another opportunity after a successful two-year stint running the $141 billion database giant's cloud business. He'll be replaced as cloud chief by Jennifer Morgan, a rising star at SAP.

This follows word last month that another top exec, Bernd Leukert, who was running the Digital Business Services, had resigned in February, effective immediately. Leukert was so high in the company that he was a member of SAP's executive board, its top layer of management.

All of this comes as SAP is in the midst of a bigger corporate reorganization, laying off about 4,000 employees, just after it closed the $8 billion purchase of Qualtrics — the biggest acquisition it's ever made.

Like other old-school software vendors, SAP is in the middle of an ultra-important transition into the brave new world of cloud computing and subscription software.

It still sells a lot of software the old-fashioned way, licensed to its customers to run on their own data centers, it made some 58,000 such software sales last year, it reported. But cloud computing is eating the world, and the market for legacy software is declining, even at SAP, the mighty software giant of the world.

All the big growth is in the software industry these days is in cloud, the hot technology where companies rent the tech they need over the internet and pay only for what they use.

In the last two years, SAP's cloud has done well, reaping the rewards of several big, expensive acquisitions the company made in previous years. SAP saw its cloud customer bookings grow 25% to over 1,800 in 2018, and saw its cloud revenue grow from 2017 to 2018 by 32%, taking it to about $5 billion.

Enslin helped CEO Bill McDermott with the Qualtrics acquisition, SAP's biggest bet on cloud to date, which went down just days before Qualtrics was scheduled to go public.

McDermott paid a premium for Qualtrics, with critics saying he spent too much on a deal valuing the company at 20x its revenue. We understand that some members of the SAP's executive board argued against the acquisition and the price paid, as is to be expected from a German-based company that grew to worldwide success in the conservative world of financial software. But McDermott has the ear and the backing of SAP founder Hasso Plattner, who still wields incredible political power at the comapny, and who backed McDermott's decision to buy.

McDermott, who rose to his CEO position through the sales organization, is ready, even eager, to explain to everyone what he sees in Qualtrics, and why he thinks the price will look cheap one day in hindsight. He even signs in his emails "XO, Bill"— which represents the Qualtrics acquisition, not a message of hugs and kisses, he recently told Business Insider.

Read: Why SAP CEO Bill McDermott signs his emails 'XO, Bill' since buying Utah startup Qualtrics for $8 billion

McDermott believes he's building a brand new market where operational data —such the data on which products are selling well and which are not — is married to feedback data, or so-called "experience" data, such as customer and employee satisfaction. This, he believes, will empower the boardroom to understand not just what's happening with the business, but why it is happening.

With all of that in mind, it does come as a surprise that the key executive running this part of the company has apparently been poached, right after SAP's most enormous acquisition.

Revolving door

But the position of SAP's cloud boss is a revolving door at SAP, notoriously so, and never moreso than after a big acquisition.

In 2013, Lars Dalgaard, who came to SAP after it acquired his company SuccessFactors, left after about a year. So too did Bob Calderoni, who came to SAP when it acquired his company Ariba. It let go of Shawn Price, who lasted only five months in the role, in 2014 — and it was thanks to Enslin, sources said. Enslin was running global sales at the time and was given permission to hand-pick a cloud team as part of a promotion to the executive board, sources told us at the time.

SAP's new head of cloud Jen Morgan SAP In 2017, Enslin was officially made the top guy in cloud.

SAP's press release gives Enslin a glowing send-off, with congratulatory quotes from Plattner and McDermott, indicating no bad blood in the parting.

Meanwhile, Morgan has seen her own star rising, particularly under McDermott's leadership. She joined SAP about 15 years ago to run its government unit and rose to run the Americas and APAC units, responsible for a portion of the balance sheet that encompasses 43,000 employees and nearly 230,000 customers.

She's known as the executive champion of SAP's unique Autism at Work program, and she's well-regarded for her role in securing an award for the company on gender pay equality.

The not-Oracle approach

What's at stake now is a model of cloud computing that McDermott has adopted, that no other major software vendor is trying.

SAP isn't investing billions to build out its own cloud computing offerings to take on the likes of Amazon Web Services and Microsoft head on. Although SAP does own and run several of its own data centers, where it serves up its own cloud software, it has chosen the path of partnership with the large cloud vendors — allowing their mutual customers to run SAP's flagship database software in whatever cloud they choose, rather than forcing them to use SAP's own cloud.

Oracle CTO and cofounder Larry Ellison Kimberly White/Getty Images This includes AWS, Microsoft, Google and Alibaba. That's even though several of those vendors including AWS and Microsoft compete with SAP in key areas like in-memory databases (namely, SAP's key database product HANA).

This was reportedly a similar strategy to the one that Oracle's former head of cloud, Thomas Kurian, was advocating internally, sources told us. But Larry Ellison, Oracle's founder, chairman and CTO, the man who still holds all the clout, reportedly shot him down, choosing instead to focus on building Oracle's own cloud and compete directly with Amazon.

While Oracle offers an older version of its flagship database software to Amazon Web Services customers, the only way to get a the latest release of the tool is to use Oracle's own cloud, or else license it for your own data center the old-fashioned way.

Ellison recognizes that it's a dangerous gamble to encourage Oracle's customers out of his control, using someone else's cloud because those customers can then easily start trying competitor's software. Kurian, for his part, has since left Oracle to run Google Cloud.

The big picture

Business Insider recently asked McDermott why he didn't also fear bringing SAP customers to AWS, Microsoft and other cloud competitors.

"We believe in customer choice," he said. "If the customer chooses to have a hyperscale [cloud] relationship with Alibaba, Amazon, Microsoft or Google than that's the customer's choice. Our job is to build the reference architecture for the SAP software ... make it excellent for multiple clouds."

On top of that, he feels that he gets as much working with the big cloud companies as he risks.

"It's good business," he says noting that SAP software like HANA can reach new cloud customers "that I couldn't on my own at SAP."

The truth is a little more complicated. At this point in the cloud wars, it would practically impossible for SAP to catch up and be a real contender. Amazon and Microsoft already have thousands of features in their cloud to offer customers, with Google a distant but plausible third.

So, if you can't beat 'em, join 'em.

We'll see how Morgan fairs under the pressure to make good on the expensive promise of Qualtrics while keeping those aggressive cloud companies from stealing SAP customers. But she is stepping in at a point where McDermott knows his strategy and is being given all the support internally he needs to make it happen.

Original author: Julie Bort

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Jun
11

Supporting the Zane Access Inaugural Pre-Capital Program Cohort

A debate about using cheats to win in video games has become a running joke, thanks to a passionate fan of the recently released "Sekiro: Shadows Die Twice."

Fans and critics have spent weeks arguing over whether or not "Sekiro" needs an easy mode. The game is considered incredible difficult by modern standards — while highly skilled players can finish "Sekiro" in two hours or less, most people will take 25 hours or more to complete the full game.

On April 5th, James Davenport of PC Gamer wrote that he used a fan-made PC program to beat "Sekiro: Shadows Die Twice" using cheats, and offered a spoiler-filled review of his experiences with the game. Davenport said he didn't feel like using cheats cheapened his experience of the game. He encouraged other players to approach "Sekiro" however they wanted to, even if it meant cheating.

The ninja action game "Sekiro: Shadows Die Twice" has sparked a conversation about difficulty in games. "Sekiro: Shadows Die Twice"/FromSoftware

"Feeling good about what I play and why I play it is ultimately up to me," Davenport wrote.

The article received more than 1,000 comments in three days and gamers shared mixed reactions ranging from approval to sheer disgust. But there was one particularly intense response on Twitter that grabbed the attention of thousands on social media:

It didn't take long for gamers to recognize the irony in taking a video game so seriously. It's an undeniable reality that cheats have been a part video games for as long as the hobby has existed. Many classic games included cheat codes that would make players completely invincible or let them skip to the end of the game. Cheats or no, players still enjoy them today.

The tweet from @Fetusberry quickly became meme fodder as gamers recalled all the times they've cheated in past video games without feeling bad about it at all.

Original author: Kevin Webb

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Aug
12

Kaser Focus: Team Frye, Team Shiver, or Team Big Man?

Even the largest iPhone has a paltry screen compared to your television, so it's not unreasonable to want to connect your phone to the larger screen.

At home, you might just want a large surface on which to share photos — like an old-fashioned slideshow — or to watch Netflix from your iPhone if you don't have a smart TV. At work, there are real business cases for projecting your iPhone: You might need to demonstrate a technique to a group, for example, or to display a web page in a meeting.

No matter what your reason, it's easy to connect your iPhone to a TV or computer monitor. After you connect, the display "mirrors" everything on your iPhone, including the Home Screen, web browser, and apps. Photos and video display at full resolution — much better than the limited resolution of your iPhone — so your iPhone is a viable substitute for a smart TV.

There are two ways to connect your iPhone to a television or monitor: via an AV cable or using an Apple TV. The process is essentially identical to connecting your iPad to a TV, and in fact you can use the same adapter or Apple TV for both your phone and iPad.

Connect an iPhone to a TV with an AV cable

To connect your iPhone to a television, you will need an adapter cable that matches the style of input on your TV or monitor.

If possible, use an HDMI cable, as that will provide the highest quality. You'll want to get a Lightning to Digital AV Adapter from Apple (there are third-party options available as well, but they might lack the High-bandwidth Digital Content Protection (HDCP) — without it, streaming service apps won't pass video on to your television).

If you have an older monitor without an HDMI input, Apple also sells a Lightning to VGA Adapter. Once you have the adapter, here's what to do:

1. Connect the adapter to an HDMI (or VGA) cable.

2. Connect the cable to an input on your television or monitor.

3. Plug the adapter to the iPhone's Lightning port and turn on the phone.

You'll need a Digital AV Adapter to connect your iPhone directly to a TV. Dave Johnson/Business Insider

4. Use the TV's control panel or remote control to switch to the input you just attached the cable to.

You're done; you should now see the iPhone's display "mirrored" on the TV. The TV will duplicate the resolution of the iPhone, which will look a little dodgy on a large display. But when you show photos and video, the iPhone will send the full resolution to the TV, so it should look sharp and crisp.

Your iPhone's display will be duplicated on a TV or monitor when connected via an HDMI cable and adapter. Dave Johnson/Business Insider

You might notice that the adapter has an extra Lightning port. You can use this to plug it into an AC adapter to power your phone while it's connected to the TV. You'll need an extra AC adapter and Lightning cable for this, since Apple doesn't include one with the adapter.

You can keep your phone charged while it's connected to the TV if you use the additional Lightning port for power. Dave Johnson/Business Insider

Connect an iPhone to a TV with Apple TV

While it's simple enough to connect your iPhone via an AV adapter, you have a completely wireless option as well. If you have an Apple TV connected to your television, you can mirror your phone via Wi-Fi with just a tap.

1. Ensure that the iPhone is connected to the same Wi-Fi network as your Apple TV.

2. Be sure your TV is on and displaying your Apple TV.

3. Open the phone's Control Center by swiping down from the top right side of the screen.

4. Tap "Screen Mirroring" and then tap Apple TV.

Connect your iPhone to a nearby Apple TV using the Screen Mirroring button in the Control Center. Dave Johnson/Business Insider

Original author: Dave Johnson

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Apr
08

Teens are spending more on video games than ever before, and it's at least partially thanks to 'Fortnite'

Teens are spending more than ever on video games, and the massive popularity of free games like "Fortnite" could actually be expanding the gaming market.

That's according to a bi-annual report released on Monday from Piper Jaffray that surveyed thousands of teens about their spending habits.

On average, the male teens surveyed said they're dedicating about 14% of their income to video games in one form or another — whether that's game purchases, in-game purchases, or console purchases. Only two categories exceeded video games for male teen spending: food and clothing.

AP Photo/Nati Harnik

Part of that spending is certainly going towards "Fortnite," the free-to-play Battle Royale shooter that's dominated the video game market for the last 1.5 years.

Though the game is free, players are able to purchase virtual currency — "V-bucks" — that can be used within the game for virtual items. That same currency is used to buy the seasonal Battle Pass, or any of the in-game cosmetic items for your avatar.

The worry with free-to-play games like "Fortnite" is that they'll eat revenue from more traditional game publishers like EA and Activision, but the Piper Jaffray report refutes that assumption.

"While 'Fortnite' may be taking some share from certain other video games from other publishers, it may also be expanding the market," the report says. "For example, 13% of teens said they will 'buy more other games' now that they play 'Fortnite,' up from 7% in the fall."

Additionally, 15% of surveyed teens said that they outright didn't play video games before "Fortnite" exploded in popularity — so if even a fraction of that percentage ever buys another game, then "Fortnite" has served to expand the gaming market.

Original author: Ben Gilbert

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Aug
12

SpongeBob SquarePants: The Cosmic Shake gets a new trailer

Eleven democratic senators, led by Sen. Dick Durbin (D-IL), have penned a letter to Juul Labs, asking a series of questions around the product’s marketing, its effectiveness as a tool to help people quit smoking combustible cigarettes, sales figures and, perhaps most importantly, more information on the deal that gave Altria a minority stake in Juul Labs.

“The corporate marriage between two companies that have been the most prolific at marketing highly addictive nicotine products to children is alarming from a public health standpoint and demonstrates, yet again, that JUUL is more interested in padding its profit margins than protecting our nation’s children,” writes Sen. Durbin in the letter.

Questions in the letter include records around advertising and marketing spend for Juul products, as well as any changes that might have been made to Juul’s Youth Prevention Plan following the deal with Altria.

In late 2018, Juul announced it had sold a 35 percent minority stake of the company to Altria Group, makers of Marlboro cigarettes, for $12.8 billion. The company said that a partnership with Altria would help Juul market and distribute to currently addicted adult cigarette smokers.

In the letter, the senators cite the American Heart Association, which called the Altria/Juul deal “a match made in tobacco heaven.” Juul was already in hot water over its product’s popularity among young people, so it’s only expected that a partnership with traditional Big Tobacco would further fuel concerns among critics.

More from the letter:

JUUL’s decision to team up with Altria, the parent company of Philip Morris USA, is also bad news for children considering that Altria has a long and sordid history of spending billions to entice children to smoke through targeted campaigns that intentionally lied about the science and health effects from cigarettes. And their efforts have clearly paid off. According to the CDC, Altria’s Marlboro cigarette continues to be the most popular cigarette brand among children in the United States, with 48.8 percent of high school smokers preferring Marlboro cigarettes. Further, the proportion of high school smokers who smoked Marlboro cigarettes increased dramatically between 2012 and 2016, by a whopping 27 percent. While JUUL has promised to address youth vaping through its modest voluntary efforts, by accepting $12.8 billion from Altria—a tobacco giant with such a disturbing record of deceptive marketing to hook children onto cigarettes—JUUL has lost what little remaining credibility the company had when it claimed to care about the public health.

A Juul Labs spokesperson had this to say in response to the letter:

We welcome the opportunity to share information regarding JUUL Labs’ commitment to curbing underage use of our products while fulfilling our mission to eliminate combustible cigarettes, the number one cause of preventable death in our country. We agree that companies such as ours must step up with meaningful measures to limit access and appeal of vapor products to young people. That’s exactly what we’ve done, and we will do more to combat teen use to save the harm-reduction opportunity for the 34 million adult smokers in the United States. Don’t take our word for it — look at our actions. As part of our action plan deployed in November 2018 to keep JUUL products out of the hands of youth, we stopped the sale of certain flavored JUULpods to traditional retail stores, strengthened our retail compliance and secret shopper program, enhanced our online age-verification, exited our Facebook and Instagram accounts and are continuously working to remove inappropriate third-party social media content. We support the FDA’s draft guidance restricting the sale of certain flavored products, including JUULpods, at retail outlets and online, and will continue to work with FDA, Congress, state Attorneys General, local municipalities, and community organizations as a transparent and responsible partner in combating underage use.

U.S. Senators Patty Murray (D-WA), Ron Wyden (D-OR), Sherrod Brown (D-OH), Richard Blumenthal (D-CT), Jack Reed (D-RI), Elizabeth Warren (D-MA), Tom Udall (D-NM), Ed Markey (D-MA), Jeff Merkley (D-OR) and Chris Van Hollen (D-MD) joined Sen. Durbin in sending the letter. It comes just a month after the FDA proposed further regulations to the sale of flavored e-cig products.

Juul has until April 25 to provide answers and information in response to the letter.

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Nov
20

Blackbaud Makes International Charities Accessible - Sramana Mitra

The popular TechCrunch podcast Equity this week launched a new series called Equity Dive, wherein a host interviews the writer of the latest edition of the Extra Crunch EC-1.

If you’ve ever wanted to know everything there is to know about Patreon, the platform that connects creators with fans and their wallets, then this is the show for you. TechCrunch Silicon Valley editor Connie Loizos speaks with Eric Peckham who spent hours upon hours meeting with the Patreon team to learn its origin story and the ins and outs of its business practices to get the company to where it is today.

As Eric says:

The way to think about how Patreon has evolved is I see it in kind of three stages, which was this initial crowd funding platform, and then evolving beyond that to try and be a destination platform for consumers where there would be great content that you just go to Patreon to find and you go to discover creators, kind of a marketplace model. They moved away from that. That was somewhat of a gradual shift and essentially the decision was it’s not good to be stuck in this game of trying to be yet another destination platform for consumers competing with YouTube and Instagram and every single media site out there. Really the opportunity and mission underlies our work is about helping creators and enabling all these independent creators to sustain themselves and to build thriving businesses.

They shifted, they now describe themselves as a SaaS company actually, which is very different from framing yourself as kind of a consumer destination. The long and short of it is they see this opportunity, which is a growing market of independent creators around the world who are building fan bases, and for that particular type of SMB they want to provide essentially the full suite of tools and services that they need to run their businesses.

For access to the full transcription, become a member of Extra Crunch. Learn more and try it for free. 

Connie Loizos: Hi, I’m Connie Loizos and I’d like to welcome you to our first Equity Dive. Once a month we’re going to be dedicating an entire episode to a deep dive into the life of one company. This month I’m joined by Eric Peckham, who has reported extensively on the crowd funding membership platform Patreon. Hi Eric.

Eric Peckham: Hey Connie, excited to be here for the first Equity Dive.

Connie Loizos: Same, so Eric you and I ran into each other first in Berlin but we don’t know each other very well. I’d love to hear more about you. You’re based in LA, and from what I understand you are a media industry analyst. Is that correct?

Eric Peckham: Yes, so I cover through both my own newsletter Monetizing Media, the happenings of the global media and entertainment industry. It’s kind of a very business minded lens on media and entertainment.

Connie Loizos: Well I read your extensive coverage on Patreon and it was really impressive, and I wondered considering how much you wrote, is this sort of a long interest of yours this company or how did you decide to settle on this for your first deep dive for TechCrunch?

Eric Peckham: Yes, it was an exciting process digging into this. We made a short list of exciting companies, a lot of unicorn companies or late stage startups we thought were about to become unicorns, and Patreon jumped out for a number of reasons. One is as someone who runs his own newsletter I have had subscribers to that newsletter suggest creating a Patreon. I’ve looked into it before, so I had a little bit of a creator perspective of just wanting to better understand Patreon and other options in the market. I think from a bigger picture, more of a Silicon Valley perspective, Patreon’s a really fascinating company. They’ve raised over $100 million from top PC firms like Index, CRV, they’re the dominant player in this space they’re targeting, but it’s kind of them versus just the big social media platforms. There isn’t the startup that’s comparable in size to it and it’s really trying to own this whole territory of independent content creators, surveying them with different business tools or services.

Connie Loizos: It is really interesting to think the David and Goliath story involves a $100 million venture backed startup versus, as you say, I know these big players Facebook, YouTube. Let’s start at the beginning, so you decided on Patreon for reasons that I can certainly understand now. How did you set about pitching them on this idea? Because obviously you were going to need a lot of access to them, a lot of their time.

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Aug
12

Over a year following FCC’s STIR/SHAKEN, America still has a huge robocall problem

Editor’s note: This post is a part of our latest initiative to demystify design and find the best brand designers and agencies in the world who work with early-stage companies — nominate a talented brand designer you’ve worked with.

During a decade as the manager of the in-house design team at open-source technology company Red Hat, Chris Grams learned that brand design is best when informed by a company’s culture and community.

He felt a natural push toward an open, collaborative attitude, distinct from how many companies approached design at that time. It was the early 2000s, and most companies saw their interactions with customers as a one-way street. In open source, it was an intersection.

“You almost break down the company and the community of people who surround the brand,” says Grams, currently head of marketing at Tidelift, an open-source software management firm, and author of The Ad-Free Brand. “Now it feels like pretty standard operating procedure for the best brands that have the best relationship with their communities.”

This shift has a large influence on the question of when you should hire an in-house designer versus a contractor to do your branding design.

Three reasons to go in-house

After leaving Red Hat in 2009, Grams helped start New Kind, a branding agency that provides contract design services mostly to tech companies. This new vantage point allowed him to see drawbacks and advantages for companies in outsourcing design versus bringing it in-house.

One of the key benefits of in-housing is the designer’s intimacy with the deeply held values and culture of the company, which makes their branding work feel more authentic.

“The internal agency’s power really reveals itself when people are deeply part of the mission of the company,” says Grams. “It comes through in the work. You get an amazing work product.”

The second benefit, especially for tech companies, is the depth of understanding in-house designers can develop about the company’s products and services. And the third is that a dedicated in-house designer can be directed as needed to respond to pressing priorities.

“You can have them stop on a dime,” says Grams. “Say a competitor comes out with a big launch and you need to have something out within 24 hours. You can work on it right away.”

These are real benefits, but they may not outweigh the advantages of contracting out your design to a high-quality agency.

The benefits of using an agency

A major benefit of an agency is that you can hire people with a level of expertise and variety of skills that would be out of reach for an in-house team. When Grams was at New Kind, for example, “we had a combined 30 years of experience with open-source branding work,” he says.

An agency can also provide the bandwidth to take on non-priority tasks such as a rebrand or a special series that in-house teams are often too work-strapped to take on.

Hiring an agency also has advantages in terms of flexibility and cost. The ability to customize the timing and amount of design work to your needs can be less expensive over time, even if each working hour is more expensive.

“You can ramp down and ramp up with an agency,” says Grams. “It’s impossible to do that with people… You’re paying that extra margin to have that flexibility.”

There’s a lot to think about, but Grams advises prioritizing the need for your design to be authentic to your culture… or not.

“I think the biggest thing is the power of your culture, frankly,” says Grams. “If you have a company where culture is not an asset, I would not build an in-house design team… But if you’re building a mission-driven organization or an organization where culture is super important, that’s where I would take an extra-long look at building an internal agency.”

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