How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

<img width="578" height="462" src="https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?w=578" class="attachment-single-feed size-single-feed wp-post-image" alt="VentureBeat/Midjourney" decoding="async" loading="lazy" srcset="https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png 1606w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=300,240 300w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=768,614 768w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=750,600 750w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=1536,1228 1536w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=400,320 400w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=578,462 578w, https://venturebeat.com/wp-content/uploads/2025/04/upscalemedia-transformed.png?resize=930,744 930w" sizes="auto, (max-width: 578px) 100vw, 578px">Amex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant. Read More