Feb
12

Eight Sleep CEO says his startup is more than a mattress company

Matteo Franceschetti, CEO of Eight Sleep, would prefer that you don’t call his startup a mattress company.

Eight Sleep does sell mattresses, albeit smart ones packed with sensors and temperature regulation controls. The company has raised north of $70 million from backers including Founders Fund and Khosla Ventures. A great deal of this funding surrounds the idea that there is more untapped potential in the sleep economy than existing players in the space have been able to imagine.

While Franceschetti says he intends for his company to remain private for the “foreseeable future,” Eight Sleep is in a less-than-comfortable spot following Casper’s botched IPO last week. Though Casper’s stock popped on its first day of trading, the process of pricing its shares ended up leaving its private investors a bit less than ecstatic. Casper debuted trading at a value of $575 million, a far cry from the $1.1 billion private market valuation it had previously achieved.

Franceschetti has been aiming to transform Eight Sleep into a company more focused on a robust tech platform than your average bed-in-a-box company. The startup’s initial effort, a smart sleep cover for your existing mattress, evolved into a mattress with a layer of sensors that then transformed into a sensor-laden mattress with a heating and cooling unit, called “The Pod.” The company’s product development has aimed to build out a more end-to-end platform for sleep, something Franceschetti says has made him reticent to compare his company to other direct-to-consumer mattress companies.

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Feb
12

Anniversary Sale: Get 1 year of Extra Crunch for $99

Last February we launched Extra Crunch, and today we’re celebrating its one-year anniversary. As a token of appreciation to our readers, we’re offering a limited-time deal for annual Extra Crunch membership. From now until the end of February, new users signing up for Extra Crunch in the U.S. can get a full year of membership for only $99 plus tax (normally priced at $150/year). 

Get Extra Crunch membership for only $99 (plus tax) here.

Extra Crunch is our membership program and it features how-tos and guides on company building, intelligence on the most disruptive opportunities for startups, a dedicated newsletter, no banner ads, 20% discounts on all TechCrunch events, a series of community perks for annual members and more.  

Since launching Extra Crunch, we’ve published more than 1,000 articles on fundraising, early-stage investing, startup PR and other topics targeted to entrepreneurs and investors. In addition to TechCrunch writers, we’ve run contributions from Julian Shapiro at Demand Curve, Jake Saper at Emergence Capital, Rory O’Driscoll at Scale and many others.

Some of our top stories from the past year:

Where top VCs are investing in fintechThe $100M ARR ClubHow to trigger FOMO among VCsThe landscape for enterprise startups is changingInside the venture capital recruiting process 

We hope you stay engaged with the TechCrunch community through Extra Crunch. Our focus has and always will be on building a strong relationship with our readers, and we hope you will continue to support us. 

Extra Crunch is currently only available to users in the U.S., Canada, U.K. and some European countries, but we are actively looking to expand support in 2020. Extra Crunch is already offered at a discounted rate to users outside the U.S., so unfortunately the $99 price point only applies to users in the U.S.  

If you are a monthly Extra Crunch subscriber and want to upgrade to an annual plan to claim the deal, please navigate to My Account (while logged in). Under the “subscriptions” tab, there is a way to upgrade.

If you have questions about this deal or Extra Crunch, please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it..

Readers can sign up for Extra Crunch for $99/year (plus tax) here.

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Feb
12

Coinbase launches margin trading for some users

Cryptocurrency exchange Coinbase is launching margin trading today. Margin trading lets you trade on leverage. But it works both ways — margin trading lets you multiply your gains and your losses.

Margin trading is going to be available on Coinbase Pro, the company’s exchange interface for educated investors. Both retail and institutional investors will be able to submit margin trading orders with up to 3x leverage. It’ll work with any pair of assets with USD as the base currency.

For now, the feature is limited to 23 U.S. states if you’re a retail investor. Institutional investors in 45 states and nine international countries can access margin trading, though.

There are many potential use cases for margin trading. For instance, you can allocate a tiny portion of your portfolio to a margin trading order to hedge across multiple positions. Coinbase believes it has enough liquidity to help investors set up sophisticated margin trading orders.

If you’re a retail customer living in one of the 23 states where margin trading is available, you might not be able to use it. The company wants to restrict margin trading to the most advanced traders.

Coinbase is going to track your past activity on Coinbase Pro and look at trades, balances, deposits and withdrawals. If you’re an active trader, you’ll be able to access margin trading.

Here’s the list of 23 U.S. states with margin trading for retail investors: Florida, Texas, Illinois, New Jersey, Virginia, Georgia, Arkansas, Alaska, Oregon, Connecticut, New Hampshire, Massachusetts, Nebraska, North Carolina, Oklahoma, Colorado, Kansas, Maine, South Carolina, Utah, Wisconsin, Wyoming and West Virginia.

Disclosure: I own small amounts of various cryptocurrencies.

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Feb
12

Former Krux and Salesforce execs raise $15M for their marketing data startup Habu

Marketing startup Habu is emerging from stealth today and announcing that it has already raised $15 million in Series A funding.

The company comes out of super{set}, the startup studio created by Krux founders Tom Chavez and Vivek Vaidya. In fact, Chavez is Habu’s chairman, Vaidya serves as CTO and their former Krux colleague Matt Kilmartin (who eventually became chief customer officer for Salesforce’s consumer engagement platform after Salesforce acquired Krux) is the startup’s CEO.

Kilmartin told me that Habu was created to solve a “still elusive” marketing challenge — delivering “omni-channel orchestration for the entire customer journey.” In other words, he’s saying that chief marketing officers are still struggling to deliver personalized messages to potential customers across every channel and at every stage.

Kilmartin argued that’s because they’re challenged by new privacy regulations, plus the fact that many marketing tools struggle to integrate data from the major digital ad platforms. And then there are the limitations of the big marketing clouds (including Kilmartin’s old employer Salesforce), which he said are “stitching together all the stuff they bought — their goal is to have everyone go all-in on one of their stacks.”

So Habu isn’t trying to build yet another marketing platform. Instead, the company describes its core product as a “marketing data operating system” that can be used alongside the aforementioned clouds, bringing a company’s customer data together across platforms, then providing automated insights and recommendations on how to use that data to deliver personalized marketing. And it does this in a way that complies with privacy regulations like GDPR and CCPA.

“We’re trying not to be a platform,” Kilmartin said. “It’s a modular, interoperable suite of services.”

Habu’s software can pull in a marketer’s first-party customer data, as well as data from platforms like Google and Facebook. Kilmartin said that while these platforms remain a “blind spot” for many marketers, “They have APIs and frameworks to be able to do this, it just requires a level of sophistication. And there just aren’t that many extra data scientists that these brands have sitting around.”

In addition to super{set}, Habu’s funding comes from Ridge Ventures. And although Habu is only launching publicly today, it already has customers in the CPG and media industries.

Update: An earlier version of this story incorrectly identified some of Habu’s customers.

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Feb
12

Understanding Airbnb’s new, stubborn lack of profits

Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between.

This morning we’re exploring Airbnb’s march to the public markets. The popular DIY hospitality startup promised last year that it would go public in 2020. That timeline means that its 2019 performance will be included in an eventual S-1 filing, putting the results on public display.

Recent news, however, doesn’t paint a perfect picture for the famous unicorn. Indeed, Airbnb’s history of rapid growth and profitability appears to have been replaced by slowing growth and profit struggles. The Wall Street Journal reported results from the company’s third quarter that are at once encouraging — a return to profitability — and troublesome; Airbnb’s first three quarters of 2019 are in the red as a group, a change from historical profitability.

If Airbnb goes public soon, as it has promised, its recent, trailing results will matter. To get ready for its IPO, let’s rewind through what we’ve learned about Airbnb’s revenue, revenue growth and profitability over the years. Doing this will help us understand how the startup went from rising profitability to posting, through the first three quarters of 2019, a nine-figure net loss.

The Airbnb public offering (likely a direct listing) is going to be the financial event of the year. Get excited.

Rewind

The following data points were culled from a host of reports over the past half decade. Each is accompanied by its original source, and I encourage you to read the pieces to get a feel for how Airbnb has been discussed through time. The tone of Airbnb coverage largely tracks its performance; when Airbnb was at the steepest part of its growth curve, the media was enthused. Lately, however, the writing is a bit different.

You’ll see why:

2015: Around $900 million in revenue (24/7 Wall St., implied math)Q3 2015: $340 million in revenue (MarketWatch)2016: Revenue of $1.7 billion, $100 million in adjusted EBITDA (Fortune)

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Aug
01

Fashionably AI

“Whatever your symptom, WebMD says you have cancer.” It’s a long-running joke that underscores the distrust of perhaps the top source of medical advice, stemming from a confusing site clogged with ads that’s been criticized for questionable information and pushing pills from its sponsors.

Health Guide is the new medical handbook for the internet, where 30% of content is written by doctors and 100% is reviewed by them. On a single clean, coherent page for each condition, it lays out a tl;dr summary, what the ailment really is, how to spot the symptoms and what you need for treatment. Rather than pushing you to nervously keep clicking, it just wants to answer the question.

Health Guide officially launches today. It was built by digital pharmacy Ro, which has raised $176 million for medicine brands Roman for men’s health, Rory for women’s health and Zero for smoking cessation. With Ro, patients can get a $15 telemedicine consultation with a doctor, receive an instant prescription and have it filled and sent to you from the startup’s in-house pharmacy operating in all 50 states. A competitor to Hims & Hers, Ro scored a $500 million valuation last year.

Rather than aggressively hawking its own products at the end of articles, Health Guide just lists the medications you could take, insists you ask a doctor what’s right and leaves it up to you to choose where to buy.  Ro founder Zachariah Reitano calls Health Guide “a significant investment in trust. There’s not a clear ROI (return on investment) to it but it’s one of those long-term bets . . . Providing education to patients will serve Ro really well in the long-run.” He acknowledges the suspicions of self-dealing, and says “if we don’t do this correctly, it can hurt more than it can help.”

On Health Guide you can search for specific conditions, browse categories like diabetes or hair loss and browse featured articles like “Proven ways to increase the density of your bones” or “How do you test for gonorrhea.” There are no banner ads, so your search about the flu or testosterone won’t immediately lead to you being bombarded with promotions for Mucinex or dicey supplements. “On these other sites . . you have [advertisers] with unregulated supplements and services that are the highest bidder beside medical information, which creates a lot of distrust.”

The simplicity and accuracy of Health Guide has already attracted a sizable audience. It’s on pace to reach 30 million readers this year, with 25% being women despite Roman’s initial focus on aiding men with erectile dysfunction. It already ranks in the top 10 Google results for 300 medical questions. The no-filler entries come signed by the specific doctors that wrote or approved them, and Ro pledges to have them reviewed and updated at least once per year. At the bottom are links to all the original source material, including peer-reviewed medical journals.

Reitano tells me that the idea from Health Guide came after Ro’s physicians and customer service were bombarded with the same patient questions over and over. The easiest move was to put all the answers on an open site they could send patients to. A major goal was to debunk hoaxes other sites often don’t address directly. “For something like vaccines where there is a potential for misinformation, you’ll see us take a strong stance. We won’t let the potential for misinformation spread through Health Guide.”

One thing Health Guide is missing that could keep people coming back to WebMD is a symptom checker. Right now it’s better at research on major conditions or lifestyle choices than figuring out why your throat’s sore. But given it’s day one and Ro has tons of funding, it has plenty of time to improve. There’s sure to be concerns about how it collects data and what treatments Health Guide lists. So as a precaution, it never forcefully makes recommendations besides asking a doctor for personalized advice, and there’s just one button atop the site for visiting its medication marketplace.

Ro is trying to move fast as the ePharmacy space heats up. It plans to launch 10 more products in the next two quarters, with a focus on Rory for women. It just struck an exclusive deal with Pfizer to provide Roman customers with generic Viagra, offering clear supply chain transparency around a drug that’s often counterfeited. And thanks to its licenses across all states, it’s helping new weight loss treatment Plenity launch nationwide atop its diagnosis, prescription and fulfillment technology.

Yet Reitano sees space for multiple startups to succeed in replacing embarrassing and inconvenient in-person trips to the doctor or drug store. “It might be a somewhat cheesy answer but . . . the best thing about competition is it makes everyone build a better experience for patients,” he says, citing NURX and PillClub enhancing birth control access. “I think all this innovation in digital health — it’s an absolutely massive market. No one’s taking market share from someone else. We’re raising the bar for care.”

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Jul
31

1Mby1M Virtual Accelerator Investor Forum: With Nitin Rai of Elevate Capital (Part 4) - Sramana Mitra

Headspace, the Los Angeles-based mindfulness and meditation company locked in a bitter competitive struggle with Calm for leadership in the mental wellness world, has raised new capital to try to take the pole position.

The company has just closed on $93 million in new equity and debt financing from a slew of investors as it pursues a number of clinical studies that could provide scientific validation for the somewhat nebulous claims around the benefits associated with mindfulness and meditation.

That clinical validation can also unlock new dollars in the form of government payments for mindfulness therapies that could be used to treat a variety of conditions. It also makes more valid the company’s pitch to companies as a useful component of an employee benefit program.

The company touted a pipeline of 70 clinical studies working in conjunction with academic partners, including Carnegie Mellon, University of California San Francisco and Stanford University.

Headspace’s new cash comes from investment firm blisce, with participation from Waverly Capital, Times Bridge (the investment arm of The Times Group of India), The Chernin Group, Spectrum Equity and Advancit Capital. A $40 million debt financing from Pacific Western Bank supplemented the $53 million in equity.

“Headspace has shown millions of people the power of using mindfulness to mitigate stress, anxiety, and other everyday issues while continuing to advance the field through clinically-validated research,” said Richard Pierson, the chief executive and co-founder of Headspace, in a statement. “As we think about the next ten years and beyond, we are focused on harnessing this power and applying it to other areas of our members’ lives to help them create healthy routines that last a lifetime — whether that is through our Headspace consumer app, the work we currently do with hundreds of employers, or with healthcare providers as we look to deliver better access.” 

So far the company’s app has been loaded more than 62 million times in 190 countries. It already has over 2 million paid subscribers and more than 600 businesses are using Headspace’s on-the-job mental wellness tool.

The new money will be used to double down on its pitch to businesses and healthcare practitioners, according to a statement from the company, as well as to look at international markets. The company already has German and French versions of the app and has appointed the Apple executive Renate Nyborg to lead its European expansion.

As the new cash comes in, Headspace also has more money to compete for the attention of consumers with Calm, which raised an $88 million round (one that valued the company at over $1 billion) a little over a year ago.

Backed by TPG Capital and the entertainment agency CAA, Calm has recently inked deals with big time celebrities like LeBron James, who also has an equity stake in the company.

Calm’s approach seems to center more on a direct-to-consumer strategy that has seen the company enlist celebrities like James, John McEnroe, Matthew McConaughey’s and the English comedian, actor and writer Stephen Fry.

 

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Feb
12

You All Instead of You Guys

While reading Kim Scott’s book Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity, I came across an anecdote from a discussion she had with Dick Costolo.

One of my favorite stories about Dick and diversity was his effort to eliminate the phrase “you guys” from his vocabulary. I told him a story about my twins—one a boy and one a girl—who were in kindergarten. Both of their teachers were speculating why boys raise their hands more often than girls. Then I attended a class and heard the questions: “OK, you guys, who knows what four plus one is?” No wonder the girls weren’t raising their hands! Children are literal, and girls are not guys. I told Dick that story, and confessed that I’m literal too and feel annoyed whenever somebody addresses a mixed group as “guys,” or “you guys.” Most people look crossways at me when I launch into my “you guys” diatribe, but Dick smacked his forehead. “Of course! There’s nothing worse than being invisible. I can’t believe I never thought of that! There’s no worse way to make a group of people feel excluded than to use language that pretends they are simply not in the room.”

“Yes, like Invisible Man,” I said. Dick and I had recently discussed Ralph Ellison’s novel about an African-American man whose color renders him invisible.

“Yes, exactly! OK, you’ve convinced me. I’m going to start saying you all!” Dick said.

I’m from Texas, so I generally try to say “y’all” instead of “you all”, but I realize that periodically I’ll slip and say “you guys.” Going forward, I’m going to try to reprogram my brain to get rid of “you guys” from my vocabulary. If you catch me saying it, call me on it.

Original author: Brad Feld

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Feb
12

Thought Leaders in Cyber Security: Brett Williams, COO of IronNet (Part 2) - Sramana Mitra

Brett Williams: Attackers have increasingly become sophisticated. In Cyber Command, I saw that capabilities that were earlier exclusively only nation state capabilities are now readily available on...

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Original author: Sramana Mitra

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Feb
11

Thursday, February 13 – 472nd 1Mby1M Mentoring Roundtable for Entrepreneurs - Sramana Mitra

Entrepreneurs are invited to the 472nd FREE online 1Mby1M mentoring roundtable on Thursday, February 13, 2020, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST. If you are a serious...

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Original author: Maureen Kelly

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Feb
11

PaaS: Why I Am So Excited - Sramana Mitra

I have spent a decade already on One Million by One Million with the mission of helping a million entrepreneurs reach their first million in revenues. The journey has led me down many corridors of...

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Original author: Sramana Mitra

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Jul
31

407th 1Mby1M Entrepreneurship Podcast With John Stewart, MapAnything - Sramana Mitra

According to an Allied Market Research report, the global complaint management software market is expected to grow at 11% CAGR to reach $8.3 billion by 2026 from $1.93 billion in 2018. Zendesk (NYSE:...

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Original author: MitraSramana

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  30 Hits
Feb
11

Thought Leaders in Financial Technology: FundThrough CEO Steven Uster (Part 2) - Sramana Mitra

Sramana Mitra: Can you talk more broadly about the space of invoice financing? What’s happening from a FinTech point of view? Steven Uster: I’ll take a step back even before FinTech. When my...

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Original author: Sramana Mitra

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Feb
11

MoEngage lands $25M for its mobile-first customer engagement platform

MoEngage, a San Francisco and Bangalore-based startup that helps firms better understand their customers and improve their engagement, has raised $25 million in a new financing round as it looks to grow its network in North America and Europe.

The new financing round, Series C, was led by Eight Roads Ventures . F-Prime Capital, Matrix Partners India, and Ventureast also participated in the round. The six-year-old startup, which is an Alchemist alum, has raised about $40 million to date.

MoEngage offers a product that allows clients to get deeper insight about the way their customers — or users — are engaging with their apps and websites. “We can, for instance, tell at what time a customer is using the app,” said Raviteja Dodda, founder and chief executive of MoEngage, in an interview with TechCrunch.

These insights, all displayed on one dashboard, could be very useful for firms to retain their existing customers or find optimized ways to attempt to sell more to them.

“Based on your understanding about the customer, you can send them personalized notifications. Say you’re using a ride-hailing app. The firm would now know how often you use their app and at what time you tend to avail their service. Based on these learnings, they can offer you deals or reminders that could help them improve their conversion rate,” he said.

MoEngage today works with a number of major firms in North America, Europe, and Asia. Some of its clients include Deutsche Telekom, CIMB Bank, Travelodge, Samsung, McAfee, Vodafone, retail chain Future Retail, ride-hailing service Ola, budget-hotel operator OYO, grocery delivery startup Bigbasket, and music streaming service Gaana.

In total, Dodda said his startup has amassed “hundreds of clients” in over 35 countries and is serving more than 400 million active users for them each month.

“MoEngage, with its differentiated offering, scalable platform and a customer-first approach, will play an important role in enabling us to deliver contextual and relevant communications to our customers and drive higher customer lifetime value,” said Arun Srinivas, chief operating officer at Indian ride-hailing startup Ola, in a statement.

MoEngage, which competes with a handful of startups including India-based Clevertap, will infuse the fresh capital to find more customers in North America and Europe, and scale its product operations, said Dodda.

“What differentiates MoEngage from other engagement platforms is the combination of their ever-evolving AI-enabled customer journey capabilities, industry-best channel reachability and top-notch customer support. We are thrilled to partner with Raviteja and his team as they look to expand globally,” said Shweta Bhatia, Partner at Eight Roads Ventures.

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Jul
31

Discord’s Jason Citron to chat it up at Disrupt SF

Amazon CEO Jeff Bezos. Getty

Good morning! This is the tech news you need to know this Tuesday.

Leaked emails show Amazon is stockpiling products made in China because of the risk that the coronavirus poses to its supply chain. Amazon reached out to a number of suppliers last week and placed last-minute orders to increase its inventory of products made in China.Uber and Postmates have lost a bid to temporarily block California's new gig-worker law, a legal setback that could immediately affect their financials. A statement from Uber reiterated the company's commitment to continuing to challenge the case in court.China has launched an app that lets people check whether they've been at risk of catching the coronavirus. The app tells people if they've been near someone who's been confirmed or suspected of having coronavirus, BBC News reports.Apple has seen $27 billion of market value wiped out amid the delayed reopening of its main Chinese iPhone plants. Foxconn recently got permission to reopen its Zhengzhou plant, but other factories remain closed, Reuters reported.Facebook employees reportedly feel guilty that the company didn't fix a known security risk fast enough to prevent its biggest data breach ever. The Telegraph reported that Facebook was "repeatedly warned" about a security flaw that contributed to the biggest data breach in company history.Bill Gates says the best way to help poorer countries fight climate change is to make sure they're healthy enough to survive it. Countries near the equator – which are disproportionately poor by global standards – are likely to be worst hit by climate change.The SoftBank-backed company that sold everything for $3 is abruptly shutting down, refusing orders, and laying off employees. SoftBank-backed e-commerce firm Brandless, which sold private-label household essentials for $3 each, is shutting down.Daimler, the parent company of Mercedes-Benz, is preparing to lay off 15,000 workers as it tries to adapt to electric cars. Daimler is wasting no time in making deep cuts to its workforce as the German auto industry continues to face tough times.YouTube's documentary series on Justin Bieber has broken a record for the platform. "Seasons" already set a record as YouTube's most expensive deal: The platform reportedly paid more than $20 million for the series.Elon Musk took another shot at Mark Zuckerberg by calling Facebook 'lame' and saying people should delete it. Musk and Zuckerberg have previously disagreed about the future of artificial intelligence.

Have an Amazon Alexa device? Now you can hear 10 Things in Tech each morning. Just search for "Business Insider" in your Alexa's flash briefing settings. You can also subscribe to this newsletter here — just tick "10 Things in Tech You Need to Know."

Original author: Charlie Wood

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Feb
11

Revolut uses ‘open banking’ to let you aggregate other bank account data within its app

Revolut, the European banking and money transfer app that now claims over 10 million customers, has partnered with open banking API provider TrueLayer to add bank account aggregation features to its app.

The new functionality means that Revolut’s U.K. customers — both consumer and business — can now connect their external U.K. bank accounts to Revolut, enabling them to see all of their bank balances and transactions, regardless of which of their U.K. bank accounts the data resides in. Known as account aggregation, the feature is designed provide a more complete view of your spending and other transactions, and was one of the early promises of open banking.

However, despite being adopted by legacy banking apps, such as Barclays, along with a plethora of money management apps, the aggregation use case hasn’t exactly seeped into the consciousness of most consumers. Revolut’s move to roll out aggregation features has the potential to help change that. Or so says TrueLayer co-founder and CEO Francesco Simoneschi.

“I think this is the moment Open Banking will go mainstream,” he tells me, perhaps a little over optimistically. “Revolut is putting this feature at the very core of their customer journey and will set the standard for the next phase – not just in the U.K. but everywhere”.

“With the launch of our new Open Banking feature, U.K, customers can now view and manage multiple external bank accounts, enabling them to interpret their day to day spending across all of their accounts,” adds Joshua Fernandes, Product Owner for Open Banking at Revolut. “We’re delighted to see that new legislation such as Open Banking is changing our financial landscape for the better, and I’m proud that Revolut and TrueLayer are at the forefront of this experience”.

From a regulatory point of view, Revolut is authorised as an “Account Information Service Provider” (AISP) by the U.K. regulator, the Financial Conduct Authority. This permits it to access official U.K. Open Banking APIs for information purposes on behalf of customers.

What it doesn’t allow is Revolut to transfer funds and make payments via third party bank accounts, which would require a different Open Banking license. Were this to happen it would make it even more convenient to add and withdraw funds from Revolut and use the app’s budgeting and money transfer features, so I wouldn’t be surprised to see that come next.

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Jul
31

Gusto raises $140 million to go after small business payroll and benefits with more gusto

Uber excited investors and analysts last week when it predicted it would hit "profitability" by the end of this year.But the company's definition of "profitability" doesn't accord with standard accounting and leaves out a whole mess of expenses.The company's preferred profitability measure — adjusted EBITDA — is problematic, because while it is improving, its outflow of actual cash is actually worsening.It wouldn't be a surprise if the company hits its "profitability" target, business experts say, but investors shouldn't consider that a huge achievement.Click here for more BI Prime stories.

Uber finally gave its investors a reason to cheer — the longtime money-losing company announced last week it expects to finally hit "profitability" by the end of this year.

But the company's promise wasn't all that it might have seemed. Uber's executives weren't actually promising that it would be profitable by the end of the year, at least not on standard-accounting basis. Nor were they necessarily promising that it would start generating cash by then.

Instead, they were promising that the company would be profitable on a basis the company itself has created and defined.

That basis — which the company called adjusted earnings before interest, taxes, depreciation, and amortization, or adjusted EBITDA — leaves out a whole host of expenses, as its name implies, even more so than EBITDA, a somewhat standardized term.

It wouldn't be a big surprise if Uber does post a profit on that basis, business experts told Business Insider. But because the company itself can define what expenses it includes and leaves out in adjusted EBITDA, investors shouldn't be overly impressed if it does become profitable on that basis.

"I think it's likely that they will" hit the profitability target, said Phillip Braun a finance professor at Northwestern's Kellogg School of Management, said. "But I don't think it's meaningful."

He continued: "I view it as a vacuous statement."

Uber is under pressure to improve its bottom line

Like many other unprofitable tech companies, Uber has been under increasing pressure from public investors to show that it can be a cash-generating business. Under standard accounting rules, the company lost $8.5 billion last year on $14.1 billion in revenue. It saw a $4.9 billion outflow of cash from its operations and investments in property and equipment.

Thanks in part to such numbers, the company's stock has fared poorly since it went public last year, consistently trading below its $45 offering price and the company's $72 billion peak private valuation.

CEO Dara Khosrowshahi and his team have been trying to assure investors that they have the situation in hand. They previously committed to reaching profitability on their adjusted EBITDA basis by next year. On their call with investors and analysts following the company's fourth-quarter report, they pushed that target forward by a quarter.

"While we've already started demonstrating strong profitability improvements, we view 2020 as a truly transformational year," Nelson Chai, Uber's chief financial officer, said on the call.

Analysts that cover the company largely cheered its report and its profit prediction. Wedbush analyst Ygal Arounian called the announcement of impending positive adjusted EBITDA a "shocker" in a research note.

"This was a giant step forward for Dara and team and shows the business model is starting to hit another gear," he said in the note. 

At least on the surface, Uber officials already had something to crow about. On its adjusted EBITDA basis, its loss shrank from $817 million in the fourth quarter of 2018 to $615 million in the just-completed period.

But those numbers illustrated the flaws in the company's preferred way of reporting its bottom line.

Uber's 'profitability' figure isn't actual profitability

Many tech companies report or point to their EBITDA numbers. EBITDA is typically thought of as a proxy for the profitability or cash flow generated by a company's core operations, since it eliminates certain non-cash charges and income or expenses that don't come from those operations.

But Uber's adjusted EBITDA figure goes far beyond typical EBITDA. Because the company touts numerous non-standard accounting figures and measures, its earnings releases include a glossary to define just what its bespoke terms mean. According to that glossary, adjusted EBITDA excludes not only what's left out of standard EBITDA, but also earnings or losses from discontinued operations, earnings or losses that can be assigned to minority investors in its subsidiaries, and earnings or losses from companies it has invested in.

But that's not all. It leaves out stock-based compensation — a big expense at tech companies including Uber, which saw $243 million of such costs in the fourth-quarter alone. It excludes restructuring charges, $12 million of which Uber recorded in the fourth quarter. It omits impairments of or losses on the sale of assets and any acquisition costs.

On top of all that, it excludes "other items not indicative of our ongoing operating performance," a catch-all phrase that Uber could, in theory, use to leave out just about any expense.

Given all that Uber already leaves out of the adjusted EBITDA and what it could, it wouldn't be at all surprising if the company meets its goal of becoming "profitable" on that basis, the business experts said.

"Do I think that it's possible they will hit the profitability target as they defined it?" said Rob Siegel, a lecturer in management at Stanford Graduate School of Business. "Sure."

Uber's report is reminiscent of those from the dot-com days

The question is whether anyone should pay attention to that, he and other business experts said.

Uber's adjusted EBITDA and other proprietary financial terms triggered dèjá vu among some business experts.

Twenty years ago during the dot-com boom, many startup companies touted their own custom-created financial and performance metrics instead of emphasizing how they were doing under standard accounting principles. Many of those companies touted "pro-forma" profits that were derided as excluding everything but the kitchen sink. Many of those companies ended up going out of business or seeing their share prices plunge when investors and creditors refocused on their actual bottom lines — expenses and all.

"I think it's very similar to the dot-com days, when they're kind of pushing out all these metrics and all of these financial figures for us to try to grab on to, when the bottom line is they're just not making money," said Dan Morgan, a senior portfolio manager at Synovus Trust and a longtime tech investor. Synovus owns 7,450 shares of Uber, a relatively small position for the firm.

But Uber's focus on adjusted EBITDA is problematic in another important way, experts said. While standard EBITDA is supposed to be an indicator of a company's operating profitability, Uber's adjusted figure looks increasingly out of sync with its own operating performance. While the company's adjusted EBIDTA loss shrank in the fourth quarter from the year-earlier period, it's operating cash outflow actually worsened considerably and was much worse than its adjusted EBITDA figure would have suggested.

In the fourth quarter, Uber's operations burned through nearly $1.8 billion in cash — or about three times more than its adjusted EBITDA loss. In the year-ago period, the company's operations consumed $837 million, only $20 million more than its adjusted EBITDA loss.

"Their cash flow is a real issue and a real concern," said Stanford's Siegel. 

Yet despite their forecasts of adjusted EBITDA profits, Uber's executives had little to say about when the company might start generating positive cash flow or become profitable on a standard accounting basis.

Uber's figure may be more than just 'noise' — but maybe not

Companies tend to promote non-standard accounting measures for two main reasons, said Robert Hendershott, an associate finance professor at Santa Clara University's Leavey School of Business. In some cases, their executives truly believe such figures offer investors insights into their business that investors couldn't get from standard metrics. In other cases, companies use them to try to distract from their real performance.

Hendershott is dubious that the latter strategy works.

When "companies come out with adjusted numbers that are just creating nonsense and noise, investors ignore them," Hendershott said.

But some experts are worried that the heavy promotion of such figures can confuse investors. Uber's forecast was widely reported as a prediction of actual profits — not adjusted EBITDA. And even its own executives, when making the forecast, said they expected the company to post positive EBIDTA — leaving out the "adjusted" part. A company representative clarified to Business Insider that they did in fact mean adjusted EBITDA.

"You really have to ask whether the company's management actually wants investors to understand what's going on," said Gary Lutin, a former investment banker and chairman of The Shareholder Forum, an advocate for investor rights.

To be sure, Uber's focus on turning its adjusted EBITDA figure positive isn't necessarily meaningless, some of the experts said. It's a potentially a sign that the company is focusing on reducing its costs and improving its actual bottom line, they said.

"I think it's really a directional momentum question," said Hendershott. "If they can turn the ship and they can start improving profitability, given their business model, whatever they're doing to do that in 2020, they should be able do more of it."

But many believe that Uber's claims to an improving bottom line shouldn't be believed until it can actually show them on a standard accounting basis.

"I'm personally in a wait-and-see mode," said Synovus' Morgan. "I'm still in the camp that I'm not quite sure these models are ever going to work."

Got a tip about Uber or another tech company? Contact this reporter via email at This email address is being protected from spambots. You need JavaScript enabled to view it., message him on Twitter @troywolv, or send him a secure message through Signal at 415.515.5594. You can also contact Business Insider securely via SecureDrop.

Original author: Troy Wolverton

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May
21

Snap acquires AR startup WaveOptics, which provides tech for Spectacles, for over $500M

Google's head of human resources Eileen Naughton announced that she would be stepping down from her role this year, as tensions between employees and management continue to roil the company. The news was first reported by Fortune.

Naughton will stay on at Google, but it's not clear in what role. In statement provided by Google, Naughton said she was stepping down because she had decided to move back to New York. 

"I'm at the very beginning of the process, and wanted to let everyone know upfront, as I'll be working with Sundar and Ruth to find a great leader for the People Operations team," Naughton said in a statement that Google provided to Business Insider.  

Naughton, who has been with the company since 2006 and headed human resources for the past four years, led the company's charge into becoming a massive operation. She spearheaded the recruitment of 70,000 new employees   and doubled Google's employee headcount.

But Naughton was also in charge of a workforce that grew increasingly angry with the company's management, over its alleged handling of sexual harassment claims, elimination of town hall meetings, and tightening oversight of employees. 

In November 2019, Google fired four employees for allegedly sharing internal information. The employees in question hit back, and filed charges of unfair labor practices. 

In her statement, Naughton said that she was still in the process of stepping down, and said that no replacement had yet been found. 

A statement from Google also confirmed that Naughton would be staying on with the company, although her future role remained undetermined. 

"Over the past 13 years, Eileen has made major contributions to the company in numerous areas, from media partnerships, to leading our sales and operations in the UK and Ireland, to leading our People Operations team through a period of significant growth — during which over 70,000 people started their careers at Google," a statement from Google CEO Sundar Pichai said. "We're grateful to Eileen for all she's done and look forward to her next chapter at Google." 

Original author: Bani Sapra

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Jul
31

1Mby1M Virtual Accelerator Investor Forum: With Rajul Garg of Leo Capital (Part 4) - Sramana Mitra

Slack's biggest customer is IBM, the company revealed on Monday. While IBM has been a Slack customer for several years, IBM recently decided to deploy Slack to all 350,000 of its customers, the company told Business Insider on Monday. Analysts tell Business Insider that the deal is a good sign of Slack's ability to win large enterprise customers and compete with Microsoft Teams, which Wall Street has been worried will put pressure on Slack.Click here to read more stories from BI Prime.

Slack's deepening business with IBM, the chat app's largest customer, is a testament to its ability to win the trust and budgets of large corporations at a critical moment for the newly public company, according to industry analysts. 

Monday's news that IBM is going "wall-to-wall" with Slack, a deal first reported by Business Insider and which means that IBM will expand its use of Slack to all 350,000 of its employees, comes as Slack is facing intense competition from Microsoft and its rival Teams chat product. 

For Slack to withstand the competition from Microsoft, many analysts believe it must make inroads with not just small and midsized business customers, but within the large enterprise corporations where Microsoft's long operating history and scale give it an edge. 

The IBM deal "is a nod to other enterprise CIOs that Slack is ready for wide-scale deployment," wrote William Blair analyst Arjun Bhatia in a note to investors on Monday. 

"Notably," the analyst continued, "it appears that Slack's security, reliability, integrations, and general effectiveness (i.e., users at IBM actually engaged with Slack) played a role in the deal."

Alex Zukin, an analyst at RBC Capital Markets, echoed that sentiment and said this shows that Slack's product is "highly scalable."

IBM has been using Slack in smaller teams across the company since 2014, and the partnership with Slack was first struck in 2016, but the company decided late last year to deploy it to everyone inside the organization. Approximately 300,000 IBM employees are now on Slack, and IBM is in the process of onboarding its remaining 50,000 employees. 

Slack's stock surged as much as 15 percent on Monday following Business Insider's report about the expanded deal with IBM.  After Business Insider's report, Slack published an 8-K filing with the SEC stating that the company was not updating its financial forecast as a result of the report, and noting that "IBM has been Slack's largest customer for several years and has expanded its usage of Slack over that time." Shares of Slack gave back some of Monday's gains after the filing and were down roughly 7% in extended trading.

Bhatia writes that once IBM has fully deployed Slack across the company, it could contribute about $30 million to Slack's annual recurring revenue or just over 4 percent of it's total annual recurring revenue.

Dan Newman at Futurum Research said a deal with IBM is a "tremendous win for the company," but that he is not surprised that IBM decided to go with Slack, because as IBM gets more competitive with Microsoft it will want to use tools from companies it doesn't directly compete with. 

"IBM, especially after the acquisition of Red Hat, is going to be entering an even more competitive phase in the coming years with Microsoft and Cisco ... They probably would never even consider at this point, giving such a large collaboration to anybody else, when they have the choice to give it to Slack," Newman told Business Insider. 

He noted that Slack's product doesn't directly compete with IBM and said that Slack has an opportunity to win business with other companies that may not want to use a Microsoft or Cisco product for communication and collaboration because they might be competitors.

Got a tip? Contact this reporter via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or Signal at 925-364-4258. (PR pitches by email only, please.) You can also contact Business Insider securely via SecureDrop.

Original author: Paayal Zaveri

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Feb
11

This London-based startup aspiring to be the Plaid for hotels has raised $20 million from top VCs just four months after its last round

Impala, a London-based tech startup, just raised a $20 million Series B round only four months after securing an $11 million Series A. The startup provides APIs (application program interface) to "plug in" to hotel databases to improve experiences and raised new funds from top VCs Lakestar and Latitude Capital. "The travel market is one of the largest in the world and we need to scale to take advantage of that," Impala cofounder and CEO Ben Stephenson told Business Insider in an interview. "Fundraising is always a distraction but it helps us grow and bring plans forward to better integrate our services with customers." Click here for more BI Prime stories.

Getting VC fundraising is a notoriously lengthy and tricky process for startup CEOs. Months of meetings and conversations about your company, revenue, and valuations can be a distraction from the day-to-day running of a business.

Despite that, London-based tech startup Impala has just raised its second VC fundraise, a $20 million Series B, only four months after its last round to continue its scaling plans. 

The startup, which wants to be similar to Plaid — a startup which provides the tech infrastructure for financial services — for hotels, was founded in 2016.  It's a massive market, with some $600 billion a year spent on hotel booking every year according to Impala, which led to European VCs Lakestar and Latitude Capital approaching the startup for fundraising.

"When we closed the previous round last October we thought 'let's get cracking,' but when investors like Lakestar and Latitude approach you it's a great opportunity," Impala's CEO and cofounder Ben Stephenson told Business Insider in an interview. "They are great investors with strong experience, networks so are a big value add for us."

In effect, Impala provides APIs to "plug in" to hotel databases to improve experiences with customers able to access booking data to improve how travel booking takes place. 

The company previously closed an $11 million Series A round from Stride.VC, Kima Ventures, and Jerry Murdock, the cofounder of Insight Ventures . Impala had previously raised a $1.75 million seed round.

"I've spent the past six months looking at a capital table, fundraising is always a distraction," Stephenson added. "The travel market is one of the largest in the world and we need to scale to take advantage of that." 

Impala's current customers include Phillips and TripAdvisor and it already works with more than 300 hotels, including Accor, Mercure and Hyatt-branded properties. Impala claims to have a backlog of 3,500 hotels awaiting connection to its platform.

"We have been incredibly active in the travel tech space and our signalling system notified us of Impala," Lakestar partner Christoph Schuh told Business Insider in an interview. "We were disappointed to miss the Series A but we had a good conversation with Ben about doubling down and scaling to go to market. The round was competitive and we're ready to execute with our experience." 

Original author: Callum Burroughs

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