Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy, Genesys (Part 3) - Sramana Mitra
Sramana Mitra: What you’re saying is the backend of the web self-service systems of phone self-service systems have gone from rule-based systems to learning-based systems. Christopher Connolly:...
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Original author: Sramana Mitra
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