The difference between CX and DX and why they matter in ecommerce

<img width="578" height="319" src="https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?fit=578%2C319&strip=all" alt="Customer contact center -- Voice -- Conversational AI" loading="lazy" srcset="https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=2700&strip=all 2700w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=300&strip=all 300w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=768&strip=all 768w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=800&strip=all 800w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=1536&strip=all 1536w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=2048&strip=all 2048w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=400&strip=all 400w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=780&strip=all 780w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=578&strip=all 578w, https://venturebeat.com/wp-content/uploads/2019/08/Voice.jpg?w=930&strip=all 930w" sizes="(max-width: 578px) 100vw, 578px">Customer experience (CX) and digital transformation (DX) are not synonymous, and they are both crucial to merchant success. Read More