Report: ‘DM me’: 60% of U.S. customers prefer businesses to communicate via text and DMs

<img width="578" height="385" src="https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?fit=578%2C385&strip=all" alt='Illustration reading "U.S. consumers will ditch a brand if they... 65% ghost them, 41% use cringe-worthy language, 35% try too hard, and 28% use too many emojis' loading="lazy" srcset="https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=1104&strip=all 1104w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=300&strip=all 300w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=768&strip=all 768w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=800&strip=all 800w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=400&strip=all 400w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=750&strip=all 750w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=578&strip=all 578w, https://venturebeat.com/wp-content/uploads/2022/12/VBR_Intercom-survey_-Customer-Support-Dealbreakers.png?w=930&strip=all 930w" sizes="(max-width: 578px) 100vw, 578px">A new study from Intercom shows the stakes are high for customer support and overall customer experience (CX) this holiday season Read More