Disney's new streaming service doesn't work on some Vizio smart TVs, and you may have to wait until next year for the fix (DIS)
Several Vizio TV owners hoping to check out Disney Plus are reporting on Twitter that their TVs aren't working with Disney's new streaming channel that was released on Tuesday.Â
Vizio has acknowledged that Disney Plus doesn't work on its SmartCast TVs as a built-in app or via casting. The company hasn't offered much of an explanation.
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Vizio said on its support page that it plans to have the Disney Plus app available in 2020, but it doesn't specify an exact date. It also says that Apple users could use AirPlay 2 to watch Disney Plus, but that leaves anyone who doesn't have an Apple device without access to the new service.Â
In its support page, Vizio also provides a link to a Disney Plus page that lists compatible devices, which includes smart TVs from LG and Samsung. Â
In a statement to Business Insider, Vizio said:
"While we don't have anything to announce at this time, VIZIO is constantly adding new apps to SmartCast Home. VIZIO is working diligently to implement the new version of Chromecast and will start rolling out the update to our SmartCast TVs as soon as possible. In the meantime, customers with VIZIO SmartCast TVs can use AirPlay to stream Disney+ directly from their Apple device to the TV. The iOS device only needs iOS 12.3 or later, or a Mac running 10.14.5 or later, and your device must be connected to the same Wi-Fi network as the TV."
Some users have suggested that the built-in Chromecast devices in Vizio smart TVs have an outdated firmware version â 1.34. Regular Chromecast users received an update to version 1.36, which is said to contain the compatibility for Disney Plus.Â