Oct
05

From Zero to $3.7 Billion: Jyoti Bansal’s Textbook Case Study of Building AppDynamics (Part 5) - Sramana Mitra

Sramana Mitra: How much runway did you have to raise money at this point? Jyoti Bansal: I had runway. I was managing the expenses carefully. Even though we had funding, I kept the team to less than...

___

Original author: Sramana Mitra

Continue reading
  20 Hits
Jan
11

Overstock and Coinbase briefly mixed up Bitcoin and Bitcoin Cash

Forward Health, the U.K. startup that has built an app to help healthcare professionals communicate in a secure and compliant way, has picked up $3.9 million in seed funding.

Leading the round is Stride.VC, the new VC fund from Fred Destin, formerly a partner at Accel, and Harry Stebbings, producer of the “The Twenty Minute VC” and most recently Entrepreneur-in-Residence at VC firm Atomico.

Additional backing comes from Albion Capital, while Forward already boasts a decent array of angel investors. They include healthtech founders Jay Desai from U.S. company Patient Ping, and Melissa Morris from U.K.-based Lantum.

Founded in 2016 by U.K. doctors Barney Gilbert and Lydia Yarlott, with serial entrepreneur Philip Mundy (who previously founded Goodlord), Forward Health is a messaging app and broader communications platform designed for healthcare professionals, particularly those working in hospitals.

One overly simple way to think of it is as a “WhatsApp for doctors,” helping to wean healthcare professionals off of using the popular messaging app professionally, which is entirely unsuited for a regulated industry like healthcare. However, the bigger vision is to “connect healthcare systems around the world” by improving clinician-to-clinician (and potentially clinician-to-patient) communication and information-sharing with a platform that is built from the get-go to be secure, flexible and compliant.

“Healthcare communication is incredibly fragmented,” Forward Healthcare’s Mundy tells me. “This has a direct impact on how well clinicians can do their jobs and the level of care patients receive. Currently, doctors and nurses working within the NHS have to rely on an outdated and inefficient combination of pagers, landlines, switchboards and fax machines to contact each other. This 1960s infrastructure wastes huge amounts of time and can lead to critical delays in information flow.”

It is in this context that clinicians have resorted to alternative methods of communication, such as WhatsApp, which Mundy rightfully says are not fit for purpose and pose real risks.

“Any communication of this kind needs to support the exchange of highly sensitive patient information, any app used needs to be NHS digital compliant, GDPR compliant and operate within the highest levels of data security,” he explains. “WhatsApp and others don’t do this, meaning individual doctors could be liable should patient data be sent to the wrong contact or thread. Additionally, an app such as Forward is designed by and for doctors, meaning it can perform in just the right way.”

In Forward’s case, that means offering an in-app directory of healthcare professionals who work within the same hospital so that it is possible to message colleagues even if you don’t know their number, “safe exchange of information and images,” the ability to create task lists and a way of ensuring everyone involved with a patient’s care “is on the same page and working from the same information.” The latter includes the ability for clinicians to share patient cards, akin to a mini electronic health record, on a need-to-know basis.

To that end, the Forward app is GDPR compliant, NHS IG Toolkit Certified and meets the GMC’s confidentiality guidelines. Clinicians must have an approved NHS or Trust email address to log into the app. Over the last year it has been piloted with a community of 5,000 doctors across five partner hospitals.

In a call with Harry Stebbings — who led the round on behalf of Stride and whom I promised not to refer to as a podcaster-turned-VC (sorry, Harry, I’m a terrible person!) — he told me that Forward Health’s mission resonated with him personally due to his first-hand experience of how doctors communicate and share information in the NHS. It is quite well-known that Stebbings’ mother has MS, while more recently his father suffered a heart attack.

“I knew healthcare communication was broken when, post my father’s heart attack, they faxed his ECG scans,” he says, aghast.

When he was introduced to the Forward Health team, Stebbings says he already understood the problem. But, more so, he looks for founder-market fit and believes the Forward founders are extremely well-placed to solve this particular problem, with the right mixture of healthcare and product backgrounds.

He says that another thing that has impressed him is the bottom-up growth that the Forward app has garnered, which we both agree is a little reminiscent to how business social network Yammer originally penetrated corporations. This sees healthcare professionals download the app and sign up using their NHS email address, without the need for a central diktat. They then typically encourage colleagues to do the same, which creates further network effects. This viral growth is also benefiting from the current career path of junior doctors, who, as part of their training, move from hospital to hospital and in turn spread use of the Forward app.

Adds Mundy: “The last year has not only furthered our aims to help thousands of doctors and nurses avoid using pagers and WhatsApp, but it’s also shown us the scale of the clinical communication problem. It’s an issue at every level of healthcare, from A&E to community services, and affects all clinicians and every patient. With this capital, we’ll be able to work with even more clinicians across the U.K. to identify their challenges and expand our product to help solve them. We believe our current offering is just the start of what our platform is set to become.”

Continue reading
  38 Hits
Oct
04

Roundtable Recap: October 4 – Diversity in Focus - Sramana Mitra

During this week’s roundtable, we had as a guest Miriam Rivera, Partner at Ulu Ventures, a firm committed to diversity as its core investment philosophy. undivide As for the pitches, first up, we had...

___

Original author: Sramana Mitra

Continue reading
  55 Hits
Oct
04

Overstock’s investment arm funded blockchain for wine

Of all the things to add to the blockchain, wine makes a lot of sense. Given the need for provenance for every grape and barrel, it’s clear that the ancient industry could use a way to track ingredients from farm to glass. VinX, an Israeli company founded by Jacob Ner-David, is ready to give it a try.

According to a release, the plan is to create a “token-based digital wine futures platform based on the Bordeaux futures model” that lets you track wine from end to end “at a cost bearable to the industry.”

Investment banker Gil Picovsky joined Ner-David to build out the service.

“I was relating to Gil my frustrations with the way most wine is sold, and I had some early thoughts around using blockchain and tokens to radically remake the wine industry,” said Ner-David. “Together Gil and I developed the core concepts of VinX, and started to actively devote ourselves full time to VinX in November 2017.”

“VinX is democratizing the capital structure of the wine industry by bringing consumers in direct contact with producers early in the wine-making cycle,” said Ner-David. “We are riding the wave of direct-to-consumer. In addition, because we are registering all wine futures as tokens on a blockchain, we are bringing a powerful validating force that will go a long way toward reducing fraud.”

Overstock’s investment arm, Medici Ventures, is not reporting how much cash they are dumping into VinX, but the company claims that “it is a seven-figure investment.”

The tool will help reduce the rate of fakery in winemaking. Experts estimate that 20 percent of all wine in the world is counterfeit. VinX will follow individual bottles from filling to drinking, ensuring a bottle is real.

Ner-David is also the co-founder of Jezreel Valley Winery, a boutique winery in Israel.

“We want to use modern technologies, including blockchain and tokening assets, in bringing consumers in direct contact with wineries around the world, humanizing the connection, and leaving more value in the hands of wineries and wine lovers,” he said.

Continue reading
  30 Hits
Oct
04

Rylo scores $20 million for its clever camera tech

You may recall Rylo from this time last year, when the imaging startup launched a creative take on the 360 camera. The company’s been fairly quiet in the six months since it launched some new software tricks, but a new round of funding should help the company take some key steps toward spreading the gospel.

This week, Rylo announced that it has secured a $20 million Series B, led by Icon Ventures. That brings its total up to $35 million, with help from Accel Partners and Sequoia Capital. Plans for the funding are pretty much what you’d expect.

“Securing Series B funding from this excellent group of investors will allow us to maximize our potential for growth and earn significantly more market share,” CEO Alex Karpenko said in a release tied to the news. “We have come a long way since our launch one year ago, and I’m excited to continue to drive Rylo’s growth through investments in marketing, sales and retail partnerships in the coming year.”

Rylo’s camera represents an interesting piece of tech that utilizes 360 videos to create some unorthodox camera tricks, like stabilizing images, following subjects and creating a number of interesting effects. The product also has solid distribution with more than 500 retail locations in the U.S., including Best Buy.

Marketing, however, is going to be key for the success of the $499 camera, whose initial appeal is not as immediately apparent as the likes of GoPro.

Continue reading
  32 Hits
Oct
04

1Mby1M Virtual Accelerator Investor Forum: With Deb Kemper of Golden Seeds (Part 1) - Sramana Mitra

Responding to a popular request, we are now sharing transcripts of our investor podcast interviews in this new series. The following interview with Deb Kemper was recorded in May 2018. Deb Kemper is...

___

Original author: Sramana Mitra

Continue reading
  59 Hits
Oct
04

1Mby1M Virtual Accelerator Investor Forum: With SC Moatti of Mighty Capital (Part 4) - Sramana Mitra

Sramana Mitra: Why do you want minnows on the cap table? SC Moatti: Sometimes, you need them because they will help you early on. They will help you get started. Sramana Mitra: Then they don’t fall...

___

Original author: Sramana Mitra

Continue reading
  49 Hits
Oct
04

417th Roundtable For Entrepreneurs Starting NOW: Live Tweeting By @1Mby1M - Sramana Mitra

Today’s 417th FREE online 1Mby1M roundtable for entrepreneurs is starting NOW, on Thursday, October 4, at 8:00 a.m. PDT/11:00 a.m. EDT/8:30 p.m. India IST. Click here to join. All are welcome!

___

Original author: Maureen Kelly

Continue reading
  32 Hits
Oct
04

See you in Vancouver tonight

We’ve finalized the Vancouver micro meetup tonight. We’ll be holding it at Hootsuite HQ on 5, East 8th Ave. at 7pm on October 4. Extra special thanks to the folks at Hootsuite for helping out.

You must RSVP here so we know how many are attending. I’ve already picked 10 companies to pitch, so if you haven’t been notified please come and support your friends.

As there will be no booze at the event we’ll have an extra-special drinkathon at 9pm at a bar of your choosing. I’m open to suggestions.

N.B. – Yes, I know that’s not Vancouver. Just wanted to see if you were paying attention.

Continue reading
  29 Hits
Oct
04

417th Roundtable For Entrepreneurs Starting In 30 Minutes: Live Tweeting By @1Mby1M - Sramana Mitra

Today’s 417th FREE online 1Mby1M roundtable for entrepreneurs is starting in 30 minutes, on Thursday, October 4, at 8:00 a.m. PDT/11:00 a.m. EDT/8:30 p.m. India IST. Click here to join. All are...

___

Original author: Maureen Kelly

Continue reading
  29 Hits
Jan
11

Sodexo acquires majority stake in French online restaurant FoodChéri

With Circle Invest, Circle has been trying to make it as easy as possible to get started with cryptocurrency trading. And the company wants to go one step further with collections of multiple tokens.

When it first launched, Circle Invest was pretty straightforward. You could download an app, sign up and buy Bitcoin, Bitcoin Cash, Ethereum, Ethereum Classic and Litecoin in just a few taps.

But the company then started adding more coins. And if you’re new to the cryptocurrency industry, it’s hard to understand the difference between Ethereum and Ethereum Classic if you weren’t looking at the market when the fork happened.

That’s why Circle introduced a feature called “buy the market”. In one tap, you can buy all the coins on Circle Invest, weighted depending on their respective market capitalization. For instance, the total market capitalization of Bitcoin is much higher than the market cap of Monero. So you’ll end up with a lot of bitcoins.

30 percent of Circle Invest users are using this feature. People who buy this package probably don’t invest as much as users who build their own portfolio, so it might not be 30 percent of Circle Invest’s transaction volume.

Coinbase recently introduced a similar feature called bundles. In just a few taps, you can purchase all the coins on Coinbase. Of course, both Coinbase and Circle Invest provide a limited selection of coins. But it’s clear that they both want to list more assets in the future.

With collections, you can buy a subset of the tokens available on Circle Invest. There are three packages for now — Platforms, Payments and Privacy. For instance, you’ll find Bitcoin, Bitcoin Cash, Stellar and Litecoin in the Payments collection. Once again, collections are weighted by market cap.

Continue reading
  33 Hits
Oct
04

Billion Dollar Unicorns: Okta Faces Tougher Competition from Cisco - Sramana Mitra

According to a Tech Navio report published earlier this year, the global identity and access management (IAM) market is estimated to grow 13% annually over the next four years. The growth will be...

___

Original author: MitraSramana

Continue reading
  32 Hits
Jun
22

June 28 – 404th 1Mby1M Mentoring Roundtable for Entrepreneurs - Sramana Mitra

One can only imagine what it was like to work at Uber in the years leading up to Susan Fowler’s infamous blog post. Many of the company’s leaders were said to be overly competitive, sexist and inappropriate — “brilliant jerks,” as Arianna Huffington once said, — and its over-arching “move fast and break things” mentality hardly left room for employees to take a step back and reflect on how the company’s culture was impacting their mental health.

Andrew Chapin joined Uber in 2011 as one of its first hires in New York. He worked his way up to head of vehicle solutions and established Uber’s vehicle finance program, which helps drivers obtain and pay off car leases. He says the struggles within the company gave him severe anxiety, something he was all too familiar with from his stint as a commodities trader at Goldman Sachs.

“There were days when I was walking through lower Manhattan and thinking if I got hit by a car and was in the hospital for a week, it’d be better than going to work,” Chapin told TechCrunch.

At both Goldman and Uber, Chapin would go through rough patches but resisted therapy, in part because of the outlandish costs but mostly because of the hassle. Toward the end of his five-year Uber tenure, he realized the dire need for accessible and flexible tech-enabled tools to help workers endure stressful times, as well as the need to destigmatize the mental health issues prevalent within the tech industry and beyond.

In late 2016, he left Uber to build his own startup. Two years later, he’s ready to share what he’s been working on. Basis, an app meant to help people cope with anxiety, depression and other mental health issues through guided conversations via chat or video, is emerging from stealth today with a $3.75 million investment led by Bedrock. Wave Capital and Lightspeed Venture Partners have also participated in the round.

“Looking back at the Goldman experience of just kind of wallowing in this unpleasant situation, [Basis] would have been an outlet to talk through things and feel lighter,” Chapin said. “At the time, I bottled it up. In retrospect, if I had something to work me through the emotions I was dealing with, it would have been really helpful.” 

In the app, users can schedule 45-minute phone calls with unlicensed providers for $35. Because Basis works with paraprofessionals — people trained in research-backed approaches but who don’t have the same certifications as a counseling or clinical psychologist — it’s a much cheaper alternative to paying for a therapist. The startup does not give diagnoses or write prescriptions.

Chapin built the app with co-founder and chief science officer Lindsay Trent, a former research psychologist at Stanford who’d grown tired of watching trained psychologists charge outlandish fees and was hungry for an innovative solution to today’s mental health crises.

“I saw a real gap between what we knew was effective and what people actually received,” Trent told TechCrunch. “Clinicians that are charging $300 a session are not providing optimal care. It’s very frustrating for me.”

Basis provides six pathways: Work, Social, School, Finances, Relationships and Parenting. Within each, users can get same-day access to specialists who they can opt to see on a regular basis or just once.

The idea is that Basis fits into your life much like a SoulCycle class or a call with your best friend — on your terms.

Continue reading
  25 Hits
Oct
04

JFrog lands $165M investment as valuation jumps over $1 billion

JFrog wants to change the way we deal with software updates. Instead of large numbered updates you have to manually download, it sees a future of continuous delivery where software is delivered as binaries and updated in the background. Investors must like that vision very much because they showered the company with a $165 million Series D investment today, which it says pushes its valuation past the billion-dollar mark.

The round was led by Insight Venture Partners, and as part of the deal Insight’s co-founder and managing director, Jeff Horing will be joining the JFrog board. Other investors joining the round included new investors and Silicon Valley Funds, Spark Capital and Geodesic Capital, as well as existing investors Battery Ventures, Sapphire Ventures, Scale Venture Partners, Dell Technologies Capital and Vintage Investment Partners. Today’s investment pushes the total invested to-date to over $226 million.

What the company has done to justify this kind of investment is offer a series of products that enable customers to deliver code in the form of binaries. That in turn allows them to deliver updates on a regular basis in the background without disturbing the user experience. In a world of continuous delivery, this approach is essential. You couldn’t deliver multiple updates a day if you had to take down your service every time you did it.

The JFrog platform is actually made up of multiple products, but the main one is JFrog Artifactory where companies can add the latest binaries (updates) and deliver them to customers in the background. It’s not unlike, GitHub, but whereas GitHub is a repository for downloading software and updates, the Artifactory is a place to deliver these updates automatically without user involvement. It also handles other DevOps functions like security, access control and distribution.

JFrog platform. Diagram: JFrog

CEO and co-founder Shlomi Ben Haim was happy to reveal that the company’s valuation had entered unicorn territory, but he wasn’t willing to share an exact number. “I don’t want to get into details, but we exceeded the billion dollar valuation. We are north of $1 billion already and we are building the company to generate the revenue to justify it,” he told TechCrunch.

He wasn’t discussing specific revenue numbers, but reports the company has a goal of a billion dollars in revenue by 2025, and he says they are working toward that. He did say they have had 500 percent revenue growth since the $50 million round in 2016, and that they tripled the number of employees to 400, while doubling the number of products they offer. They currently have 4500 customers including 70 percent of the Fortune 100.

So fair to say things are going well for the company. Ben Haim says the ultimate goal for the company is to deliver software in the background for scenarios like your operating system or your Tesla. Instead of shutting down your car or computer for the next software update, it will just happen over the air in the background. We are obviously a ways from fulfilling that vision, but investors are clearly betting on that potential.

Continue reading
  24 Hits
Oct
04

From Zero to $3.7 Billion: Jyoti Bansal’s Textbook Case Study of Building AppDynamics (Part 4) - Sramana Mitra

Sramana Mitra: You do need to talk to people. The validation that you do in companies like that is the conversations that you bring to the investors. They use that as the validation. Jyoti Bansal:...

___

Original author: Sramana Mitra

Continue reading
  38 Hits
Jun
23

Bootstrap First with Services from London, Raise Money Later: Rich Waldron, CEO of Tray (Part 3) - Sramana Mitra

Startup Battlefield is returning to Africa this December. TechCrunch will be hitting Lagos, Nigeria, bringing with it our Battlefield competition and a day’s worth of panel discussions, focused on topics facing the city’s startup scene.

Iyin “E” Aboyeji

We’ve already announced a pair of speakers for the event and and are excited to add a couple more to the list, bringing with them expertise on topics like VC funding and blockchain technology.

Iyin “E” Aboyeji is the Founder and CEO of Flutterwave, a payment solution designed to transfer funds between Africa and abroad. The Lagos-based startup serves as a payment gateway for a number of high profile companies including Uber, TransferWise, booking.com and tuition platform, Flywire.

In July of this year, Flutterwave rasied a $10 million Series A led by Greycroft Partners and Green Visor Capital.

Other investors include Y Combinator, Omidyar Network, Social Capital, CRE Venture Capital and HOF Capital. Aboyeji will join us to discuss the potential of blockchain tech in Africa’s burgeoning startup scenes.

Kola Aina

Kola Aina is the CEO and founder of Ventures Platform, a Lagos-based VC firm focused on Africa. VP is among the largest accelerator/seed stage funders in the space with an eye toward solving local issues. In addition to serving as a Partner at the fund, Aina is also a mentor at World Bank Group and Google’s Launchpad Accelerator.

We’ve got plenty more speakers to announce in the coming weeks. You can grab your tickets to the event here.

Continue reading
  25 Hits
Oct
03

N26 is launching its bank in the UK

Nearly a year after German fintech startup N26 announced that it would launch its service in the U.K., the company is launching in the U.K. N26 is already quite popular in the Eurozone, with more than 1.5 million customers. In this new market, it will face tough competition from existing players, such as Revolut, Monzo, Starling and many others.

N26 is going to roll out its product in multiple phases. Some lucky few will be able to open an account right away. The startup will then go through its waiting list — 50,000 people already left their email addresses to express interest. After that, anybody will be able to download the app and sign up.

This might sound like a convoluted process, but N26 expects a full public launch in just a few weeks. So it should be quite quick if everything goes as planned.

So what can you expect exactly? British customers will get all the basic N26 stuff with one killer feature — U.K. account numbers and sort codes. This way, customers will be able to receive payments and share banking information with their utility providers just like they would with a regular Barclays or Lloyds account.

When you open an N26 account, you get a true bank account and a MasterCard. Basic accounts are free, and N26 has a proper banking license — your deposits up to €100,000 are guaranteed by the European deposit guarantee scheme. You can then send and receive money and pay with your card. Sending money to other N26 users is instantaneous (they call it MoneyBeam).

N26 recently launched Spaces, a new feature that lets you create sub accounts and put some money aside. It’s still limited, but the company plans to add more features.

Your MasterCard works like any other challenger bank. Every time you use it, you receive a push notification. You can set payment and withdrawal limits, lock your card if you lose it and reset your PIN code. N26 will also bring Black and Metal plans to the U.K.

How does it compare to Revolut?

Let’s be honest, the elephant in the room is Revolut . The company has hundreds of thousands (if not over a million) customers in the U.K. N26 lets you do many of the things you can already do with your Revolut account.

So let me point out a few differences. As I noted, N26 has a banking license and U.K. banking information. N26 cards work in Apple Pay and Google Pay.

When it comes to international payments, N26 lets you pay with your card anywhere in the world without any additional fee. The company uses MasterCard’s conversion rates. Revolut first converts the money with its forex feature and then lets you spend your money.

There are an infinite number of forum posts about the exchange rates you’ll get. Sometimes Revolut is cheaper, sometimes N26 is cheaper. It mostly depends on the day of the week (Revolut conversion rates are more expensive on the weekend) and the currency. Unless you plan to spend tens of thousands of GBP during your vacation, you won’t see a huge difference on your bank statement.

Revolut also has many more features than N26. You can insure your phone, buy bitcoins, buy travel insurance, create virtual cards and more. It’s clear that N26 and Revolut have two different styles.

Revolut has a bigger user base than N26. But it’s always been a bit hard to compare them, as N26 wasn’t available in the U.K. Of course, they will both say there are tens of millions of people relying on old banks — multiple challenger banks can grow at the same time if they capture market share from those aging players. Still, the battle between N26 and Revolut is on.

Continue reading
  114 Hits
Jun
22

Sphero acquires a music education startup

KZen, a company run by former TC editor Ouriel Ohayon, has raised $4 million in seed to build a “better wallet,” obviously the elusive Holy Grail in the crypto world.

Benson Oak Ventures, Samsung Next, Elron Ventures invested.

Ohayon, who has worked at Internet Lab and founded TechCrunch France and Appsfire, wanted to create an easy-to-use crypto wallet that wouldn’t confound users. The company name is a play on the Japanese word kaizen or improvement and it also points to the idea of the zero-knowledge proof.

Omer Shlomovits, Tal Be’ery, and Gary Benattar are deep crypto researchers and developers and helped build the wallet of Ohayon’s dreams.

“We wanted something that did not feel like a pre-AOL experience, that was incredibly superior in terms of security, and simple to use,” he said. “We wanted a solution that brings peace of mind and that did not force the user into compromising between convenience and security which is, unfortunately, the current state of affairs. We quickly realized that this mission would not be possible to achieve with the same tools and ideas other companies tried to use so far.”

The app is launching this month and is being kept under wraps until then. Ohayon is well aware that the world doesn’t need another crypto wallet but he’s convinced his solution is the best one.

“The market does not lack solutions,” he said. “On the contrary, there are software wallets, hardware wallets, paper wallets, vaults, hosted custody. But there is no great solution. To be able to use a crypto wallet you either need a good dose of Xanax or a master’s degree in computer science or both, unless you want to depend on a central entity, which is even worse as the news are reminding us weekly.”

We’ll see as they use the cash to launch a crypto wallet that anyone – not just Xanax-eaters – can use.

Continue reading
  164 Hits
Oct
03

Talkdesk nabs $100M at more than $1B valuation for its smart call centers

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ.

The round values the company at north of $1 billion, Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure.

The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers.

“Imagine a company has a million customers and they want to reach out for support, what Talkdesk does is allow the customer to connect with a company in the best way possible,” Paiva told TechCrunch. “If you call into Farfetch, they will be using Talkdesk so they can see what products you’ve bought, what your tastes are, what you’ve complained about before. It gives them the history of everything so they can take care of your problem faster.”

Founded in Portugal in 2011, Talkdesk has offices in San Francisco and Lisbon. With the latest investment, it plans to expand to the U.K., as well as double down on its investment in AI. The company has previously raised about $24 million in equity funding, including a $15 million round in mid-2015. It also was a Startup Battlefield contestant at TechCrunch Disrupt NY in 2012.

“Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service,” DFJ partner Josh Stein said in a statement. “We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception.”

Continue reading
  80 Hits
Oct
03

1Mby1M Virtual Accelerator Investor Forum: With Suresh Shanmugham of Saama Capital (Part 5) - Sramana Mitra

Sramana Mitra: The story that needs to come together for the ecosystem to get the next level of boost is that there are a lot of acquisitions happening. Even here, the vast majority of exits are...

___

Original author: Sramana Mitra

Continue reading
  38 Hits