Nov
15

Roundtable Recap: November 14 – From Texas to Sierra Leone via Colombia - Sramana Mitra

During this week’s roundtable, we had as our guest Krishna Srinivasan, Founding General Partner at LiveOak Venture Partners, a firm focused on investing in Texas. Great conversation! AlphaMERS...

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Original author: Sramana Mitra

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Nov
15

Sweetgreen is officially a unicorn

Salad startup and retailer Sweetgreen recently raised a $200 million Series H round led by Fidelity that valued the company at more than $1 billion. This round brings Sweetgreen’s total amount of funding to $365 million.

With this additional $200 million in funding, Sweetgreen is setting its eyes on other food categories and looking to expand its delivery offerings. Sweetgreen is also looking at using blockchain technology to create more transparency in the supply chain.

“As a company we are focused on democratizing real food,” Sweetgreen co-founder and CEO Jonathan Neman said in a statement. “Our vision is to evolve from a restaurant company to a food platform that builds healthier communities around the world.

Sweetgreen has always been a tech-focused business with its order-ahead mobile app built in-house at the company. According to Forbes, Sweetgreen’s online ordering revenue is growing at 50 percent year over year. Since its launch in 2007, Sweetgreen has grown to 90 locations across eight states.

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Nov
15

Pirate Studios raises $20M from Talis Capital for its ‘self-service’ tech-enabled music studios

Pirate Studios, the music technology company that operates fully automated and self-service 24 hour music studios, has secured $20 million. The investment was led by Talis Capital, the London-based VC family office.

Talis was already an existing backer of Pirate Studios, with Talis’ Matus Maar also named as a co-founder of the startup. Other investors include Eric Archambeau (Spotify investor and ex-partner at Benchmark and Wellington Partners), Bart Swanson of Horizons Ventures, and partners of Gaw Capital, the $20 billion Hong Kong-headquartered proptech fund.

The new funding will enable Pirate Studios to continue to expand across the U.K., Germany and the U.S., where it has been building what the startup describes as a community of musicians, DJs, producers and podcasters who need access to professional rehearsal, production and recording studios at affordable rates. The company charges as little as £4 per hour, depending on what kind of music studio space and facilities you book.

However, what really sets Pirate Studios apart from a lot of existing rehearsal rooms and music production and recording studios, is that the startup is employing a lot of tech to power the logistics around its service and, in theory, make it a lot more scalable. This includes online booking, 24 hour keycode access, and other IoT controls for managing facilities.

Perhaps even smarter, Pirate Studios offers “automated recording” and live streaming from many of its studios. This means that bands or DJs rehearsing in one of the company’s rooms can easily record their session via built in room mics and other inputs, and the studio’s cloud software will handle mixing and mastering afterwards. Likewise, rooms are set up to be able to video and audio stream sessions, too.

Both options tap into the YouTube, SoundCloud, and Spotify generation’s unstoppable appetite for more content from their favourite upcoming and established acts, as well as the dreaded music industry’s favourite new metric: how much social media reach an act has, which can in turn make or break a recording contract opportunity or the chance to get booked at larger, more lucrative live events.

I say all of the above as someone who was previously in quite a serious band and used to book rehearsal rooms on a regular basis. I’m also still in touch and collaborating with a number of gigging musicians and professional acts. However, during the last ten years, I’ve seen quite a few studios in London go out of business as property owners look to cash in, and even though there is something a little WeWork about Pirate Studios’ model (and being backed by relatively large amounts of VC cash at this stage) which makes me slightly uneasy, overall I’m very bullish on what the company offers.

Without a place to practice, hone your craft, in addition to somewhere to perform, rock ‘n’ roll really would be dead.

To that end, in just three years, Pirate has grown to 350 studios in 21 locations, including London, New York, and Berlin.

Cue statement from David Borrie, co-founder and CEO of Pirate Studios: “When we founded Pirate Studios our dream was to create innovative spaces to support emerging talent. We want to see music thrive and help musicians get their music out to their fans, through whatever route they think is most appropriate. We are building both the physical space to create, as well as the technology to record and share, that puts power back into the hands of musicians in a period when the digitisation of music continues to radically upset the old order of this industry”.

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Jun
20

The CMO of HP Inc is calling time on the traditional ad agency model: 'The disruption is real' (HPQ)

De Correspondent, a Dutch news organization aiming to “unbreak the news,” is planning to launch in the United States next year as The Correspondent. To fund its efforts, it’s hoping to raise $2.5 million from future readers.

Co-founder and CEO Ernst Pfauth (a former tech journalist who previously served as editor in chief at The Next Web) said this campaign is meant to test the waters of whether U.S. readers are interested in The Correspondent’s journalism. If it raises the money, it will launch in the U.S. next spring. If it doesn’t, it will reconsider those plans.

“We want there to be a critical mass that supports this,” Pfauth said. “We don’t want to launch, then see if enough people are interested.”

What the company has developed in the Netherlands, and what it’s hoping to replicate in the U.S., is a news organization with a direct connection to readers. For one thing, that means foregoing any ad revenue and relying entirely on readers for support. (Hence the crowdfunding campaign, where you can sign up by paying any amount you want.) It has a paywall, but any member can circumvent it and promote stories they think are important by sharing the individual links.

For another, it means treating readers as a key source for stories. In Pfauth’s view, by signing up as a “founding member,” you’re not so simply paying for a subscription, “You’re joining a cause. You not just giving us your money — though the money is essential — but you’re sharing your knowledge and spreading articles.”

If that sounds a bit touchy-feely, here’s a concrete example: Last year, the organization broke the news that a videotape and related documents showed that Shell had detailed knowledge about the dangers of climate change as far back as 1991. And apparently it obtained the crucial material from a reader.

Pfauth said that in most cases, reporters at The Correspondent will share their story ideas with members as soon as they start working on it, which allows readers to share their perspectives as the story develops. That can mean talking to doctors about hospital bureaucracy, or interviewing refugees about their experiences. It also means that The Correspondent encourages its journalists to spend 30 to 50 percent of their time going through the comments section (which it calls the “contributions” section), where only members can post.

Pfauth argued that all of this is crucial for breaking out of the limited perspective of so many news stories, where journalists “only talk to people who get paid to talk to the press.” That description struck close to home — I’m someone who spends a lot of their time dealing with PR pros who, yes, get paid to talk to me, or to entrepreneurs who are trying to convince me to write about their companies.

So how do you get people to share their perspective in a less self-interested (or, in the case of comments, less rant-y) way? Pfauth pointed to tactics like making sure to verify the identity of sources and asking “really specific questions.” But he also said, “Most people are idealistic about the thing they really care about. They want the information to be good.”

“You are going to find examples of other newspapers who have done things like this, but it’s always incidental, it’s not routine,” he added. “In our organization, we have this systematic approach to every story that we cover.”

Hi all,

My friends are launching a journalism startup called The Correspondent. It’s the opposite of pivot-to-video: in-depth, critical, ad-free. They’re trying to get enough memberships in advance so they can hire a bunch of journalists. More here —> https://t.co/KMv96DS2mX

— Nate Silver (@NateSilver538) November 14, 2018

This strategy makes it harder to quickly cover breaking news, but in fact, Pfauth said that’s quite intentional.

“We tell our correspondents, please ignore the news — the news is about incidents,” he said. “Focus on the topics in your beat that are really changing our society.”

As part of this campaign, The Correspondent has also enlisted a number of high-profile “ambassadors” who support its mission. Those ambassadors include FiveThirtyEight’s Nate Silver, Wikimedia’s Jimmy Wales, director Judd Apatow, journalist, musician Roseanne Cash, journalist and investor Om Malik and others.

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Nov
14

Meet Jennifer Tejada, the secret weapon of one of Silicon Valley’s fastest-growing enterprise software startups

PagerDuty, an eight-year-old, San Francisco-based company that sends companies information about their technology, doesn’t receive a fraction of the press that other fast-growing enterprise software companies receive. In fact, though it counts as customers heavyweight companies like Capital One, Spotify and Netflix; it employs 500 employees; and it has five offices around the world, it has largely operated out of the spotlight.

That’s changing. For one thing, the company is now a so-called unicorn, after raising $90 million in a September round led by Wellington and T. Rowe Price that brought its total funding to $173 million and its valuation to $1.3 billion. Crowded as the unicorn club may be these days, that number, and those backers, makes PagerDuty a startup of interest to a broader circle of industry watchers.

Another reason you’re likely to start hearing more about PagerDuty is its CEO of three years, Jennifer Tejada, who is rare in the world of enterprise startups because of her gender, but whose marketing background makes her even more of an anomaly — and an asset.

In a world that’s going digital fast, Tejada knows PagerDuty can appeal to a far wider array of customers by selling them a product they can understand.

It’s a trick she first learned at Proctor & Gamble, where she spent seven years after graduating from the University of Michigan with both a liberal arts and a business management degree. In fact, in her first tech job out of P&G, working for the bubble-era supply chain management startup I2 Technologies (it went public and was later acquired), Tejada says she became “director of dumb it down.”

Sitting in PagerDuty’s expansive second floor office space in San Francisco — space that the company will soon double by taking over the first floor — Tejada recalls acting “like a filter for very technical people who were very proud of the IP they’d created” but who couldn’t explain it to anyone without relying on jargon. “I was like, ‘How are you going to get someone to pay you $2 million for that?’”

Tejada found herself increasingly distilling the tech into plain English, so the businesspeople who have to sign big checks and “bet their careers on these investments” could understand what they were being pitched. She’s instilling that same ethos at PagerDuty, which was founded in 2009 to help businesses monitor their tech stacks, manage disruptions and alert engineers before things catch on fire but, under Tejada’s watch, is evolving into a service that flags opportunities for its customers, too.

As she tells it, the company’s technology doesn’t just give customers insights into their service ecosystem and their teams’ health, and it doesn’t just find other useful kernels, like about which operations teams are the most productive and why. PagerDuty is also helping its clients become proactive. The idea, she says, is that “if you see traffic spiking on a website, you can orchestrate a team of content marketers or growth hackers and get them in that traffic stream right then, instead of reading about it in a demand-gen report a week later, where you’re, like, ‘Great, we totally missed that opportunity.’”

The example is a bit analogous to what Tejada herself brings to the table, which includes strong people skills (she’s very funny) and a knack for understanding what consumers want to hear, but also a deep understanding of finance and enterprise software.

As corny as it sounds, Tejada seems to have been working toward her current career her whole life.

Not that, like the rest of us, she knew exactly what she was doing at all times. On the contrary, one part of her path started when, after spending four years as the VP of global marketing for I2 — four years during which the dot-com bubble expanded wildly, then popped — Tejada quit her job, went home for the holidays and, while her baffled family looked on, booked a round-trip ticket to Australia to get away and learn about yachts.

She left the experience not only with her skipper certification but in a relationship with her now-husband of 16 years, an Australian with whom she settled in Sydney for roughly 12 years.

There, she worked for a private equity firm, then joined Telecom New Zealand as its chief marketing officer for a couple of years, then landed soon after at an enterprise software company that catered to asset-intensive industries, including mining, as its chief strategy officer. When that private-equity backed company was sold, Tejada took a breath, then was recruited to lead, for the first time, another company: Keynote Systems, a publicly traded internet and mobile cloud testing and monitoring company that she steered to a sale to the private equity firm Thomas Bravo a couple of years later.

The move gave her an opportunity to spend time with her now teenage daughter and husband, but she also didn’t have a job for the first time in many years, and Tejada seems to like work. Indeed, within one year, after talking with investors who’d gotten to know her over her various roles, as well as eager recruiters, Tejada —  who says she is “not a founder but a great adoptive parent” — settled on the 50th of 51 companies she was asked to consider joining. It was PagerDuty.

She has been overseeing wild growth ever since. The company now counts more than half of the Fortune 50 as its customers. It has also doubled its headcount a couple of times since she joined roughly 28 months ago, and many of its employees (upwards of 43 percent) are now women, as well as engineers from more diverse backgrounds than you might see at a typical Silicon Valley startup.

That’s no accident. Diversity breeds diversity, in Tejada’s view, and diversity is good for business.

“I wouldn’t say we market to women,” says Tejada, explaining that diversity to her is not just about gender but also age and ethnic background and lifestyle choice and location and upbringing and expertise.

“We’ve made a conscious effort to build an inclusive culture where all kinds of people want to work. And you send that message out into the market, there’s a lot of people who hear it and wonder if it could possibly be true. And then they come to a PagerDuty event, or they come into the office, and they see something different than they’ve seen before. They see people they can relate to.”

Why does it matter when it comes to writing code? Because a big part of coding is problem-solving for one thing, says Tejada. “When you have people from diverse backgrounds chunking through a big hairy problem together, those different perspectives will get you to a more insightful answer.” Tejada also believes there’s too much bias in application development and user experience. “There’s a lot of gobbledygook in our app that lots of developers totally understand but that isn’t accessible to everyone — men, women, different functional types of users, people of a different age. Like, how accessible is our mobile app to someone who’s not a native-first mobile user, who started out on an analog phone, moved to a giant desktop, then to a laptop and is now using a smartphone? You have to think about the accessibility of your design in that regard, too.”

What about the design of PagerDuty’s funding? Before parting ways, we ask Tejada about the money PagerDuty raised a couple of months ago, and what it means for the company.

Unsurprisingly, as to whether the company plans to go public any time soon, her answers are variously, “I’m just building an enduring company,” and, “We’re still enjoying the benefits of being a private company.”

But Tejada also seems mindful of not raising far more money for PagerDuty than it needs to scale, even while there’s an ocean of capital surrounding it.

“Going back to the early ’90s, in my career I have not seen a market where there has been more ready availability to capital, between tax reforms and sovereign cash and big corporates and low interest rates and huge venture funds, not to mention the increased willingness of big institutional investors to become LPs.” But even while the “underlying drivers and secular trends and leading indicators” suggest a healthy market for SaaS technology for a long time to come, that “doesn’t mean the labor markets are going to stay the same. It doesn’t mean the geopolitical environments are not going to change. When you let the scarcity issue in the market drive your valuation, you’re also responsible for growing into that valuation, no matter what happens in the macro environment.”

Where Tejada doesn’t necessarily want to be so measured is when it comes to PagerDuty’s place in its market.

And that can be challenging as the company gains more traction — and more attention.

“If you do the right thing for your customers, and you do the right thing by your employees, all the rest will fall into place,” she says. “But the minute you take your eye off the ball, the minute you don’t earn the trust of your customer every day, the minute you stop innovating in service of them, you’re gonna start going backwards,” she says with a shrug.

Tejada recalls a conversation she had with her executive team last week, including with Alex Solomon, the company’s CTO and the one of three PagerDuty founders who remains actively engaged with the company. (Co-founder Andrew Miklas moved on to venture capital last year; Baskar Puvanathasan meanwhile left the company in March.) “They probably wanted to kill me,” she says laughing. “I told them I don’t think we’re disrupting ourselves enough. They’re like, ‘Jenn, let up.’ But that’s what happens to companies. They have their first success and they miss that second wave or third wave, and the next thing you know, you’re Kodak.”

PagerDuty, she says, “is not going to be Kodak.”

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Nov
14

iBanFirst raises $17 million to help companies move money around the world

French startup iBanFirst is raising another $17 million (€15 million) from Serena Capital and Breega Capital, with existing investor Xavier Niel putting in more money, as well.

iBanFirst solves a very specific problem. If you operate a company that works with suppliers all over the world, chances are you waste a ton of money exchanging and sending money. iBanFirst wants to make currency conversion as easy as transferring money from your savings account to your current account.

You first send money from your corporate bank account to your iBanFirst account. You can then convert and hold money in 28 currencies. iBanFirst shows you the interbank exchange rate and how many fees you’ll pay. But you’ll likely pay way less than using your traditional bank account.

With 100 employees and 2,000 clients, iBanFirst now focuses on clients who transfer at least €100,000 per year. “We’ve already done a €50 million transfer,” iBanFirst founder and CEO Pierre-Antoine Dusoulier told me.

After that, you can send money to a client, a supplier, a partner, etc. It’ll look like a local transfer and you’ll save money on fees.

Many companies already do that. But iBanFirst goes one step further by giving you banking information for each currency. If you’re an iBanFirst customer, you can share a Turkish IBAN, an American account number or Chinese banking details. It’s easier to get paid from all your clients.

With your French IBAN, the startup is doing something special. “We realized that some IBANs had a letter here and there,” Dusoulier said. “We called SWIFT, and they told us that we could put whatever we wanted for 10 characters.”

iBanFirst took advantage of that to create a sort of domain names for IBANs. If you want, you can put your company name in your banking information.

The company wants to add more currencies and more features. Thanks to the upcoming European regulation, you could imagine connecting to your regular corporate account from the iBanFirst interface to initiate a transfer. That would be much more straightforward than transferring money to iBanFirst before using it.

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Nov
14

1Mby1M Virtual Accelerator Investor Forum: With Brock Pierce of Blockchain Capital (Part 3) - Sramana Mitra

Sramana Mitra: Let’s double-click down on each of those categories. Give us some examples of ventures that you have invested in that particularly stand out as great examples of leveraging Blockchain...

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Original author: Sramana Mitra

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Nov
14

Spotlight on Entrepreneurship in Illinois - Sramana Mitra

The Economist recently did an article titled Why Startups Are Leaving Silicon Valley. The positive message in the article is that entrepreneurship has now spread around the world. Compelling ventures...

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Original author: Sramana Mitra

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Nov
14

423rd Roundtable For Entrepreneurs Starting NOW: Live Tweeting By @1Mby1M - Sramana Mitra

Today’s 423rd FREE online 1Mby1M roundtable for entrepreneurs is starting NOW, on Wednesday, November 14, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST. Click here to join. All are...

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Original author: Maureen Kelly

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Nov
14

1Mby1M Virtual Accelerator Investor Forum: With Kelly Perdew of Moonshots Capital (Part 5) - Sramana Mitra

Sramana Mitra: Let me do a thought experiment with you on this one. If this particular concept came to you from a domain expert, but it wasn’t Scott or somebody who had a track record of building a...

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Original author: Sramana Mitra

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Sep
04

Reduce the clutter: How to rationalize your data stack

Allbirds, the shoe startup that entered the unicorn club last month following a $50 million funding round, has unveiled its latest feet holders. Dubbed the Tree Topper, the high-top sneaker marks Allbirds’ fifth shoe style. The Tree Topper, which retails for $115, features merino wool knit, eucalyptus tree fiber fabric and sugarcane-based foam.

“The Tree Topper is a true representation of our approach to design and sustainability,” Allbirds Head of Design Jamie McLellan said in a press release. “With just the right amount of nothing and comfort as a non-negotiable, the Tree Topper is a playful canvas for showcasing our three hero materials.”

Allbirds, founded by Joey Zwillinger and Tim Brown, first launched in 2015. Since then, the shoe startup has raised $75 million in funding from investors like T. Rowe Price, Tiger Global, Fidelity Investments, Leonardo DiCaprio and others. Allbirds is worth a reported $1.4 billion.

The startup began as a direct-to-consumer online retailer but has since expanded into the traditional retail space with the launch of brick-and-mortar locations in San Francisco and New York.

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Nov
14

423rd Roundtable For Entrepreneurs Starting In 30 Minutes: Live Tweeting By @1Mby1M - Sramana Mitra

Today’s 423rd FREE online 1Mby1M roundtable for entrepreneurs is starting in 30 minutes, on Wednesday, November 14, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST. Click here to join....

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Original author: Maureen Kelly

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Jun
22

Over 100 Amazon employees, including senior software engineers, signed a letter asking Jeff Bezos to stop selling facial-recognition software to police

Uber’s new loyalty program incentivizes you not to check Lyft or the local competitor. Riders earn points for all the money they spend on Uber and Uber Eats that score them $5 credits, upgrades to nicer cars, access to premium support and even flexible cancellations that waive the fee if they rebook within 15 minutes.

Uber Rewards launches today in nine cities before rolling out to the whole U.S. in the next few months, with points for scooters and bikes coming soon. And as a brilliant way to get people excited about the program, it retroactively counts your last six months of Uber activity to give you perks as soon as you sign up for free for Uber Rewards. You’ll see the new Rewards bar on the homescreen of your app today if you’re in Miami, Denver, Tampa, New York, Washington, DC, Philadelphia, Atlanta, San Diego or anywhere in New Jersey, as Uber wanted to test with a representative sample of the U.S.

The loyalty program ties all of the company’s different transportation and food delivery options together, encouraging customers to stick with Uber across a suite of solutions instead of treating it as interchangeable with alternatives. “As people use Uber more and more in their everyday, we wanted to find a way to reward them for choosing Uber,” says Uber’s director of product for riders Nundu Janakiram. “International expansion is top of mind for us,” adds Holly Ormseth, Uber Rewards’ product manager.

As for the drivers, “They absolutely get paid their full rate,” Ormseth explains. “We understand that offering the benefits has a cost to Uber but we think of it as an investment,” says Janakiram.

So how much Ubering earns you what perks? Let’s break it down:

In Uber Rewards you earn points by spending money to reach different levels of benefits. Points are earned during six-month periods, and if you reach a level, you get its perks for the remainder of that period plus the whole next period. You earn 1 point per dollar spent on UberPool, Express Pool and Uber Eats; 2 points on UberX, Uber XL and Uber Select; and 3 points on Uber Black and Black SUV. You’ll see your Uber Rewards progress wheel at the bottom of the homescreen fill up over time.

Blue: $5 credits

The only Uber perk that doesn’t reset at the end of a period is that you get $5 of Uber Cash for every 500 points earned regardless of membership level. “Even as a semi-frequent Uber Rewards member you’ll get these instant benefits,” Janakiram says. Blue lets you treat Uber like a video game where you’re trying to rack up points to earn an extra life. To earn 500 points, you’d need about 48 UberPool trips, 6 Uber Xs and 6 Uber Eats orders.

Gold: Flexible cancellations

Once you hit 500 points, you join Uber Gold and get flexible cancellations that refund your $5 cancellation fee if you rebook within 15 minutes, plus priority support Gold is for users who occasionally take Uber but stick to its more economical options. “The Gold level is all about being there when things aren’t going exactly right,” Janakiram explains. To earn 500 points in six months, you’d need to take about 2 UberPools per week, one Uber X per month and one Uber Eats order per month.

Platinum: Price protection

At 2,500 points you join Uber Platinum, which gets you the Gold benefits plus price protection on a route between two of your favorite places regardless of traffic or surge. And Platinum members get priority pickups at airports. To earn 2,500 points, you’d need to take UberX 4 times per week and order Uber Eats twice per month. It’s designed for the frequent user who might rely on Uber to get to work or play.

Diamond: Premium support & upgrades

At 7,500 points, you get the Gold and Platinum benefits plus premium support with a dedicated phone line and fast 24/7 responses from top customer service agents. You get complimentary upgrade surprises from UberX to Uber Black and other high-end cars. You’ll be paired with Uber’s highest-rated drivers. And you get no delivery fee on three Uber Eats orders every six months. Reaching 7,500 points would require UberX 8 times per week, Uber Eats once per week and Uber Black to the airport once per month. Diamond is meant usually for business travelers who get to expense their rides, or people who’d ditched car ownership for ridesharing.

Keeping everyone happily riding

Uber spent the better part of last year asking users through surveys and focus groups what they’d want in a loyalty program. It found that customers wanted to constantly earn rewards and make their dollar go further, but use the perks when they wanted. The point was to avoid situations where riders says, “Oh I’ve been an Uber user for years. When something goes wrong, I feel like I’m being treated like everyone else,” Janakiram tells me. When riders think they’re special, they stick around.

One big missing feature here is a Rewards calculator. Uber could better gamify earning its perks if there was an easy way to see how many more monthly or total rides it would take to reach the next level. It’d be great to have a few little sliders you could drag around to see if I just take Uber X, how many of my average length trips would it take to level up.

Uber managed to beat Lyft to the loyalty game. Lyft just announced that its rewards program would roll out in December, allowing you to earn discounts and upgrades. But Southeast Asia’s Grab transportation service started testing a loyalty program back in late 2016 where you could manually redeem points for discounts. While Uber’s rewards are more predictable and automatic, it does seem to have cribbed Grab’s rewards period mechanic where you keep your perks through the end of the next cycle. We’ll see if Uber mistakenly gave too much away and will have to reduce the perks like Grab did, pissing off its most loyal riders.

One risk of the program is that Uber might make users at lower tiers or who don’t even qualify for Gold feel like second-class citizens of the app. “One thing that’s important is that we don’t want to make the experience for people who are not in these levels poor in any sense,” Janakiram notes. “It’s not like 80 percent of people will suddenly get priority airport pickups, but we do want to monitor very closely to make sure we’re not harming the service more broadly.”

Overall, Uber managed to pick perks that seem helpful without making me wonder why these features aren’t standard for everyone. Even if it takes a short-term margins hit, if Uber can dissuade people from ever looking beyond its app, the lifetime value of its customers should easily offset the kickbacks.

[Disclosure: Uber’s Janakiram and I briefly lived in the same three-bedroom apartment five years ago, though I’d already agreed to write about the redesign when I found out he was involved.]

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Aug
10

VCs are betting big on Kubernetes: Here are 5 reasons why

Tinder’s chief product officer Brian Norgard wants to get back to his entrepreneurial roots, citing former PayPal executive-turned-venture capitalist Keith Rabois as inspiration.

Norgard, who joined Tinder as part of the acquisition of his Kleiner Perkins-backed ephemeral messaging startup Tappy in 2014, has confirmed to TechCrunch that he’s left the app-based dating company to focus on building products and investing in early-stage businesses. Tinder has not yet identified his successor, but Norgard says “it’s all positive vibes” between him and the company.

Norgard began as Tinder’s head of revenue before being promoted to the chief product role in late 2016. Prior to joining Tinder via Tappy, he co-founded two other successful startups: Chill, a Facebook application that garnered 30 million users, and adtech startup Newroo, which was acquired by FOX Interactive in 2006.

“It’s been a great ride but my strength has always been in the early-stage game,” Norgard told TechCrunch. “What I’m trying to do now is take all the learnings from that wonderful experience and bring them into my investing.”

Though he’s yet to sign on in any official capacity, Norgard said he is in talks with several different entities about investing roles.

Brian Norgard has invested in Coinmine, a developer of a sleek cryptocurrency mining device.

Norgard said he’s invested in one company so far, a cryptocurrency mining startup called Coinmine founded by Justin Lambert, who helped design the second iteration of the Pebble watch, and Farb Nivi, the former chief product officer at Learnist. Coinmine is selling a crypto mining device, similar in size and look to an Xbox, that’s controlled by a mobile app. The device is meant to help anyone, crypto enthusiasts and otherwise, mine crypto easily. Nivi told TechCrunch the internet-connected device uses less energy than a PlayStation.

The Los Angeles-based startup is officially launching today with Norgard signed on as an active advisor.

“There are a lot of parallels I draw from Coinmine and Tinder,” Norgard said. “Online dating was very complicated six years ago. It was an arduous process and so is mining. You have to be pretty sophisticated, but this takes it down to the studs. A normal consumer with no technical knowledge can get into the crypto game.”

Coinmine, which raised a total of $2 million, is also backed by Coinbase Ventures, Social Leverage, Arrington Capital, Wonder VC and angel investors like Coinbase’s chief technology officer Balaji Srinivasan.

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Nov
05

BookMyShow’s Diversification Hurts Profits - Sramana Mitra

Felicis Ventures and Lennar Corporation have co-led the $70 million Series C funding round for Hippo, a tech-enabled home insurance marketplace.

Existing investors in the startup, like Comcast Ventures, Fifth Wall Ventures, Horizons Ventures and GGV Capital, also participated in the round.

Hippo has raised $109 million to date, including a $25 million Series B earlier this year. Co-founder and chief executive officer Assaf Wand declined to disclose Hippo’s valuation.

Wand, who co-founded the startup in 2015 with Eyal Navon, said he spent 14 years imagining the technology that would become Hippo, inspired by his father’s career in the antiquated insurance industry.

Hippo co-founder and chief executive officer Assaf Wand.

“I was born into insurance,” Wand told TechCrunch. “Now, the entire real estate ecosystem is changing and the industry is massive. We are getting a crazy good challenge. We think the sky’s the limit with this thing.”

The Mountain View, Calif.-based company officially launched to consumers in 2017. It plans to use its latest investment to fuel the growth of its product, which sells home insurance plans at lower premiums. So far this year, Hippo has expanded into 10 new states and says its sales have grown 30 percent month-over-month since January.

“Hippo has set the bar for the future of insurance with its fully automated, proprietary policy management and proactive underwriting,” Felicis managing director Victoria Treyger said in a statement. “Insurance is the next big sector to undergo the dramatic transformation of customer experience and improved risk management enabled by access to real time data. We see Hippo’s current growth rate and efficient automated policy management system as just the beginning of driving this transformation.”

Treyger will join Hippo’s board of directors as part of the round.

The insurance industry is indeed undergoing a dramatic transformation as a result of technology companies targeting the sector, which are part of a relatively new category of startups dubbed insurtech.

According to PitchBook, insurtech startups have raised nearly $6 billion in venture capital funding since 2012. This year alone, companies in the space have brought in a record amount of capital at $1.8 billion across 94 deals.

Whether or not the hype for the emerging category will continue into 2019 remains to be seen.

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Nov
14

Cloud Support Software Providers Broadening to Include CRM and More - Sramana Mitra

According to a Business Wire report published recently, the global cloud-based IT Service Management market is estimated to grow 8.8% annually over the next four years. Another report published by...

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Original author: MitraSramana

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Jun
22

Chinese smartphone giant Xiaomi reportedly gave its CEO a $1.5 billion bonus — one of the largest CEO bonuses in history

Imagine coating an expensive part with a layer of diamond dust the width of a human hair, capturing its light pattern as a unique identifier, then storing that identifier in a traditional database or on the blockchain. That’s precisely what Dust Identity, a Boston-based startup, is trying to do, and today it got $2.3 million in seed money led by Kleiner Perkins with participation from New Science Ventures, Angular Ventures and Castle Island Ventures.

The science behind Dust Identity was nurtured inside MIT, but the company has been at work for two years trying to build a solution based on that idea after receiving early support from DARPA. What these folks do is manufacture extremely tiny diamonds. They dust an object such as a circuit board with a coating of this and capture the diamonds in a polymer, company CEO and co-founder Ophir Gaathon explained.

“Once the diamonds fall on the surface of a polymer epoxy, and that polymer cures, the diamonds are fixed in their position, fixed in their orientation, and it’s actually the orientation of those diamonds that we developed a technology that allows us to read those angles very quickly,” Gaathon told TechCrunch.

For all the advanced technology at play here, Dust Identity is truly an identity company, but instead of identifying an individual, its purpose is to provide a trusted identity for an object using a physical anchor — in this case, diamond dust. You may be thinking that diamonds are kind of an expensive way to achieve this, but as it turns out, the company is actually creating the coating materials from low-cost diamond industrial waste.

“We start with diamond waste (for example, [from] the abrasive industry), but we developed a proprietary process (that’s of course highly scalable and economical) to purify and engineer the diamond waste into dust,” a company spokesperson explained.

The idea behind all of this is to prove that an object is valid and hasn’t been tampered with. The dust is applied at some point during the manufacturing process. The unique identifier is captured with some kind of commercial scanner and stored in the database. It provides a physical anchor for blockchain supply chain solutions that’s currently lacking. When the part makes its way to the buyer, they can run the part under a scanner and make sure it matches. If the dust pattern has been disturbed, there’s a good chance the piece was tampered with.

Finding a way to create uncopyable tags for physical objects is a kind of supply chain Holy Grail. Ilya Fushman, a partner at Kleiner Perkins, says his firm recognized the potential of this solution. “We have a pretty strong hard tech practice. We understand the value of supply chain and supply chain integrity,” he said.

The company is not alone in trying to find a way to attach a physical anchor to items in the supply chain. In fact, you can go back to RFID tags and QR codes, but Gaathon says the security of these approaches has degraded over time as hackers figure out how to copy them. IBM and others are working on tiny chips to attach to objects, but the diamond dust approach could be the most secure if it can scale because it works with an entirely random light pattern that can never be reproduced.

The startup intends to take the money and try to prove this idea can be commercialized for government and manufacturing use cases. It certainly gets points for creativity here and it could be onto something that could transform how we track the integrity of items as they move through a supply chain.

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Nov
14

Jam City signs mobile game development deal with Disney

Mobile gaming company Jam City is announcing a multi-year deal to create mobile games based on Pixar and Walt Disney Animation characters and films.

As part of the agreement, Jam City is taking over development of the match-three puzzle game Disney Emoji Blitz, which launched in 2016. Jam City says that everyone at Disney’s Glendale game studio who’s affected by this will be offered new jobs at the company to continue working on the title.

The first new game, meanwhile, will be based on the upcoming sequel to “Frozen” (that’s right, there’s going to be a “Frozen 2”), though the companies aren’t revealing any details, like the type of gameplay or the release date.

“While our licensing business for Disney Animation and Pixar games has grown over the last year and we have several top developers creating Disney games, this deal with Jam City represents a significant long-term opportunity for our games business and for the future slate of Disney and Pixar games,” said Kyle Laughlin, Disney’s senior vice president of games and interactive experiences, in a statement.

Jam City was founded in 2009 by Chris DeWolfe (who previously cofounded and served as CEO of MySpace) and former Fox executive Josh Ygaudo. It was initially focused on social games and was known as MindJolt before becoming the Social Gaming Network (named after a company it acquired) and then rebranding again two years ago as Jam City.

While Jam City has created its own games like Cookie Jam and Panda Pop, it’s also been releasing titles based on well-known franchises and intellectual property, such as “Snoopy Pop” and “Marvel Avengers Academy.” Earlier this year, it launched “Harry Potter: Hogwarts Mystery,” a game that allows players to enroll in J.K. Rowling’s famous school for wizards and features the voices of several actors from the films.

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Jun
22

23andMe plans to send DNA kits to try to reunite families separated at the border — but privacy issues loom

Truecaller may already be a familiar name, but many of you probably don’t know that it’s slowly becoming a significant messaging app. That’s why I’m excited to announce that Truecaller co-founder and CEO Alan Mamedi will join us at TechCrunch Disrupt Berlin.

Truecaller first started as a call screening app. Some countries are more affected than others. But it’s clear that text and call spam is the most intrusive form of spam.

The Swedish company then leveraged this user base to quietly turn the app into a full-fledged messaging app with one focus in particular — India.

With the acquisition of Chillr, the company shows that it wants to recreate a sort of WeChat for India. The company launched payment features — Truecaller Pay lets you pay other Truecaller users as well as pay your bills.

Eventually, Truecaller wants to open up its platform to third-party services. Back in April, the company reported that it had 100 million daily active users.

If you’re impressed by Truecaller’s growth strategy, you should buy your ticket to Disrupt Berlin to listen to this discussion and many others. The conference will take place on November 29-30.

In addition to fireside chats and panels, like this one, new startups will participate in the Startup Battlefield Europe to win the highly coveted Battlefield cup.

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Alan Mamedi

CEO & Co-founder, Truecaller

Alan Mamedi is the CEO and Co-founder of Truecaller. Truecaller is one of the leading communication apps in the world with services in messaging, payment, caller ID, spam detection, dialer functionalities, and has more than 300 million users globally. In this position, Alan focuses on product development and innovation, and charting the strategic roadmap for the company’s success. To date, Truecaller has raised 80 million USD from Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.

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Nov
14

Challenger bank Tandem partners with Stripe for upcoming ‘Auto Savings’ feature

Tandem, the U.K. challenger bank, is gearing up to launch a new “Auto Savings” feature — a clever way to lower the barriers for Tandem app users who want to save for a rainy day — and to power the feature the company is partnering with Stripe.

The latter in itself isn’t necessarily huge news when you consider that Stripe is morphing into a payments company in the broadest sense. However, it does come at a time when other U.K. bank upstarts are attempting to wean users off making Stripe-powered card payments to top up their accounts since fees can soon add up.

The new Auto Savings offering will mean that every Tandem app user will effectively have a flexible savings bank account with Tandem, which they can pay money into based on various savings rules. These rules will be applied using transaction data gleaned through third-party bank accounts you’ve linked to in the Tandem app (and possibly your Tandem credit card, if you have one) and include rounding up payments to the nearest pound.

At the end of each week Tandem will move the money it’s allocated to Auto Savings out of your linked account via your debit card. This, of course, is also where Stripe comes into play by handling all the needed rerouting, and processing the card payment. It is also evidence of how the U.S. payments company plans to take advantage of Open Banking as a major part of its growth strategy.

Cue statement from Iain McDougall, U.K. and Ireland Country Manager, at Stripe says: “Building on infrastructure that powers the programmatic movement of money will be increasingly seen as a differentiator for technology companies, emerging fintechs and even established financial services providers. By providing this infrastructure, Stripe is helping Tandem to extend their product in new directions at a faster pace, which is a significant competitive advantage”.

Meanwhile, I’m told the feature will work alongside existing tools Tandem has built around aggregating your financial data and helping you budget. This means that Auto Savings will only withdraw money based on what Tandem deems you can actually afford. Oh, and in case you are wondering: yes, an Auto Savings account will pay interest.

The bigger picture is that Tandem wants to find ways to encourage people who don’t currently save to start doing so. To achieve this, saving needs to be “frictionless” and done in a way that is sustainable and doesn’t set someone up to fail. The challenger bank believes that roundups, which essentially ties saving to spending, and other forms of “auto saving” that happens retrospectively once per week, is one way of doing this. Powering it by debit card is also lowering the barrier somewhat, too.

Adds Ricky Knox, Tandem CEO: “With this latest savings solution we wanted our customers to be able to pay money into their Tandem account without any hassle. A lot of other banks require you to make manual transfers or standing orders, which can make the whole process of saving a chore. With the help of Stripe, we want to make it as quick and easy as possible to save small and often straight from your debit card”.

Tandem’s Ricky Knox will be on-stage at TechCrunch Berlin later this month.

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