Feb
20

ChartHop grabs $5M seed led by a16z to automate the org chart

ChartHop, a startup that aims to modernize and automate the organizational chart, announced a $5 million seed investment today led by Andreessen Horowitz.

A big crowd of other investors also participated including Abstract Ventures, the a16z Cultural Leadership Fund, CoFound, Cowboy Ventures, Flybridge Capital, Shrug Capital, Work Life Ventures and a number of unnamed individual investors, as well.

Founder, CEO and CTO, Ian White says that at previous jobs including as CTO and co-founder at Sailthru, he found himself frustrated by the available tools for organizational planning, something that he says every company needs to get a grip on.

White did what any good entrepreneur would do. He left his previous job and spent the last couple of years building the kind of software he felt was missing in the market. “ChartHop is the first org management platform. It’s really a new type of HR software that brings all the different people data together in one place, so that companies can plan, analyze and visualize their organizations in a completely new way,” White told TechCrunch.

While he acknowledges that among his early customers, the Head of HR is a core user, White doesn’t see this as purely an HR issue. “It’s a problem for any executive, leader or manager in any organization that’s growing and trying to plan what the organization is going to look like more strategically,” he explained.

Lead investor at a16z David Ulevitch, also sees this kind of planning as essential to any organization. “How you structure and grow your organization has a tremendous amount of influence on how your company operates. This sounds so obvious, and yet most organizations don’t act thoughtfully when it comes to organizational planning and design,” Ulevitch wrote in a blog post announcing the investment.

The way it works is that out of the box it connects to 15 or 20 standard types of company systems like BambooHR, Carta, ADP and Workday, and based on this information it can build an organizational chart. The company can then slice and dice the data by department, open recs, gender, salary, geography and so forth. There is also a detailed reporting component that gives companies insight into the current makeup and future state of the organization.

The visual org chart itself is set up so that you can scrub through time to see how your company has changed. He says that while it is designed to hide sensitive information like salaries, he does see it as a way of helping employees across the organization understand where they fit and how they relate to other people they might not even know because the size of the company makes that impossible.

ChartHop org chart organized by gender. Screenshot: ChartHop

White says that he has dozens of customers already, who are paying ChartHop by the employee on a subscription basis. While his target market is companies with more than 100 employees, at some point he may offer a version for early-stage startups who could benefit from this type of planning, and could then have a complete history of the organization over the life of the company.

Today, the company has 9 employees, and he only began hiring in the fall when this seed money came through. He expects to double that number in the next year.

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Feb
20

A group of ex-NSA and Amazon engineers are building a ‘GitHub for data’

Six months ago or thereabouts, a group of engineers and developers with backgrounds from the National Security Agency, Google and Amazon Web Services had an idea.

Data is valuable for helping developers and engineers to build new features and better innovate. But that data is often highly sensitive and out of reach, kept under lock and key by red tape and compliance, which can take weeks to get approval. So, the engineers started Gretel, an early-stage startup that aims to help developers safely share and collaborate with sensitive data in real time.

It’s not as niche of a problem as you might think, said Alex Watson, one of the co-founders. Developers can face this problem at any company, he said. Often, developers don’t need full access to a bank of user data — they just need a portion or a sample to work with. In many cases, developers could suffice with data that looks like real user data.

“It starts with making data safe to share,” Watson said. “There’s all these really cool use cases that people have been able to do with data.” He said companies like GitHub, a widely used source code sharing platform, helped to make source code accessible and collaboration easy. “But there’s no GitHub equivalent for data,” he said.

And that’s how Watson and his co-founders, John Myers, Ali Golshan and Laszlo Bock came up with Gretel.

“We’re building right now software that enables developers to automatically check out an anonymized version of the data set,” said Watson. This so-called “synthetic data” is essentially artificial data that looks and works just like regular sensitive user data. Gretel uses machine learning to categorize the data — like names, addresses and other customer identifiers — and classify as many labels to the data as possible. Once that data is labeled, it can be applied access policies. Then, the platform applies differential privacy — a technique used to anonymize vast amounts of data — so that it’s no longer tied to customer information. “It’s an entirely fake data set that was generated by machine learning,” said Watson.

It’s a pitch that’s already gathering attention. The startup has raised $3.5 million in seed funding to get the platform off the ground from Moonshots Capital, Greylock Partners, Village Global and several angel investors.

“At Google, we had to build our own tools to enable our developers to safely access data, because the tools that we needed didn’t exist,” said Sridhar Ramaswamy, a former Google executive, and now a partner at Greylock.

Gretel said it will charge customers based on consumption — a similar structure to how Amazon prices access to its cloud computing services.

“Right now, it’s very heads-down and building,” said Watson. The startup plans to ramp up its engagement with the developer community in the coming weeks, with an eye on making Gretel available in the next six months, he said.

Correction: Due to a miscommunication, an earlier version of this story incorrectly stated that Greylock led the seed round. We regret the error.

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Feb
19

Climbing Out of Despair Through Entrepreneurship: Ferren Rajput, CEO of Book A Jet (Part 2) - Sramana Mitra

Sramana Mitra: What happened next? Ferren Rajput: This is late 90s. I started my first mortgage company in 1997. Money was starting to come in real good. I ended up getting married in 2001. My...

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Original author: Sramana Mitra

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Aug
03

Thought Leaders in Financial Technology: Jeremy Almond, CEO of PayStand (Part 2) - Sramana Mitra

According to recent Research and Markets report, the global e-learning market is expected to grow to $325 billion by the year 2025. Cedar Valley, Utah-based Pluralsight (Nasdaq: PS) is an e-learning...

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Original author: MitraSramana

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Feb
19

Bootstrapping by Services from Wisconsin: SignalWire CEO Anthony Minessale (Part 7) - Sramana Mitra

Sramana Mitra: Where is the money coming from? Which is the primary segment that is monetizing for you? Anthony Minessale: People that are doing millions of minutes a day just by connecting their...

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Original author: Sramana Mitra

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Feb
19

Coinbase becomes a Visa Principal Member to double down on debit card

Cryptocurrency company has been working with Paysafe to issue the Coinbase Card, a Visa debit card that works with your Coinbase account balance. The company is now a Visa Principal Member, which should help Coinbase rely less on Paysafe and control a bigger chunk of the card payment stack.

Coinbase says it is the only cryptocurrency company that has reached that level of certification. The company will offer the Coinbase Card in more markets in the future. The new status could open up more possibilities and features as well.

While Coinbase originally launched the Coinbase Card in the U.K., it is now available in 29 European countries. It works with any Visa-compatible payment terminal and ATM. Users can decide in the app which wallet they want to use for upcoming transactions. This way, you can spend money in 10 cryptocurrencies.

There are some conversion fees just like on Coinbase. In addition to those fees, there can be some additional fees if you withdraw a lot of money or make a purchase abroad. More details here.

Still, half of users who ordered a card are actively using it. The U.K., Italy, Spain and France are the main markets so far. Bitcoin and other cryptocurrencies might not replace Visa and Mastercard just yet, so traditional debit cards represent a good alternative for now.

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Feb
18

Twitter acquires Stories template maker Chroma Labs

Is “Twitter Stories” on the way? Or will we just get tools to send prettier tweets? Well now Twitter has the talent for both as it’s just acquired Chroma Labs. Co-founded by Instagram Boomerang inventor John Barnett, Chroma Labs’ Chroma Stories app let you fill in stylish layout templates and frames for posting collages and more to Instagram Stories, Snapchat, and more.

Rather than keeping Chroma Stories around, Twitter will be splitting the Chroma Labs squad up to work on its product, design and engineering teams. The Chroma Stories iPhone app won’t be shut down, but it won’t get more updates and will only work until there’s some breaking change to iOS.

Thrilled to welcome the amazing @Chroma_Labs team including @picturejohn, @alexli, @joshuacharris to @Twitter.

They’ll join our product, design, and eng teams working to give people more creative ways to express themselves on Twitter

— Kayvon Beykpour (@kayvz) February 18, 2020

“When we founded Chroma Labs in 2018, we set out to build a company to inspire creativity and help people tell their visual stories. During the past year, we’ve enabled creators and businesses around the world to create millions of stories with the Chroma Stories app” the Chroma Labs team writes on its site. “We’re proud of this work, and look forward to continuing our mission at a larger scale – with one of the most important services in the world.”

We’ve reached out to Twitter for more details on the deal and any price paid. [Update: Twitter confirms this is an acquisition, not just and acquihire of the team as it first appeared, though Chroma Stories is shutting down. It refused to disclose the terms of the acquisition, but said all seven employees of Chroma Labs are coming aboard. The team will be working on the Conversations division at Twitter, and the deal is meant to boost its talent, leadership, and expertise for serving public discussions. A Twitter spokesperson also confirms that Chroma will shut down its .business and future versions of the app will not be available.]

Founded in late 2018, Chroma Labs had raised a seed round in early 2019 and counted Sweet Capital, Index Ventures, and Combine VC as investors. Barnett’s fellow co-founders include CTO Alex Li, who was an engineering manager on Facebook Photos and Instagram Stories; and Joshua Harris was a product design manager on the Oculus Rift and Facebook’s augmented reality filters.

With Chroma Stories, you could choose between retro filters, holiday themed frames, and snazzy collage templates to make your Storie look special amidst the millions posted each day. Sensor Tower estimates Chroma Stories had 37,000 downloads to date. That tepid reception despite the app’s quality might explain why the team is joining Twitter.

By snatching up some of the smartest talent in visual storytelling, Twitter could give its text-focused app some spice. It’s one of the few social apps without a Stories product already, and its creative tools are quite limited. Better ways to lay out photos in tweets could make Twitter more beautiful and less exhausting to sift through. That might make it more appealing to teens and help it boost its user count, which now lags behind Snapchat.

Twitter has become the world’s public record for words. The Chroma Labs talent might make it the real-time gallery for art and design as well.

[Update 3:05pm Pacific: Twitter confirms that this is a full acquisition of the Chroma Labs company, not just an acquisition as we originally printed.]

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Aug
03

Epic Games sidesteps the Play Store with Fortnite for Android launch

A new startup called Arize AI is building what it calls a real-time analytics platform for “observability” in artificial intelligence and machine learning.

The company is led by CEO Jason Lopatecki, who has also served as chief strategy officer and chief innovation officer at TubeMogul, the video ad company acquired by Adobe. TubeMogul’s co-founder and former CEO Brett Wilson is an investor and board member.

While Arize AI is only coming out of stealth today, it has already raised $4 million in funding led by Foundation Capital, with participation from Wilson and Trinity Ventures.

And it has already made an acquisition: a Y Combinator -backed startup called Monitor ML. The entire Monitor ML team is joining Arize, and its CEO Aparna Dhinakaran (who previously built machine learning infrastructure at Uber) is becoming Arize’s co-founder and chief product officer.

Lopatecki and Dhinakaran said that even when they were leading two separate startups, they were trying to solve similar problems — problems that they both saw at big companies.

“Businesses are deploying these complex models that are hard to understand, they’re not easy to troubleshoot or debug,” Lopatecki said. So if an AI or ML model isn’t delivering the desired results, “The state of the art today is: You file a ticket, the data scientist comes back with a complicated answer, everyone’s scratching their head, everyone hopes the problem’s gone away. As you push more and more models into the organization, that’s just not good enough.”

Similarly Dhinakaran said that at Uber, she saw her team spend a lot of time “answering the question, ‘Hey, is the model performing well?’ And diving into that model performance was really a tough problem.”

To solve it, she said, “The first phase is: How can we make it easier to get these real-time analytics and insights about your model straight to the people who are monitoring it in production, the data scientist or the product manager or engineering team?”

Lopatecki added that Arize AI is providing more than just “a metric that says it’s good or bad,” but rather a wide range of information that can help teams see how a model is performing — and if there are issues, whether those issues are with the data or with the model itself.

Besides giving companies a better handle on how their AI and ML models are doing, Lopatecki said this will also allow customers to make better use of their data scientists: “[You don’t want] the smallest, most expensive team troubleshooting and trying to explain whether it was a correct prediction or not … You want insights surfaced up [to other teams], so your head researcher is doing research, not explaining that research to the rest of the team.”

He compared Arize AI’s tools to Google Analytics, but added, “I don’t want to say it’s an executive dashboard, that’s not the right positioning of the platform. It’s an engineering product, similar to Splunk — it’s really for engineers, not the execs.”

Lopatecki also acknowledged that it can be tough to make sense of the AI and ML landscape right now (“I’m technical, I did EECS at Berkeley, I understand ML extremely well, but even I can be confused by some of the companies in this space”). He argued that while most other companies are trying to tackle the entire AI pipeline, “We’re really focusing on production.”

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Feb
18

Noom competitor OurPath rebrands as Second Nature, raises $10M Series A

Back in 2018, OurPath emerged as a startup in the U.K. tackling the problem of diabetes. The company helped customers fight the disease, and raised a $3 million round of funding by combining advice from health experts with tracking technology via a smartphone app to help people build healthy habits and lose weight.

Now rebranded as Second Nature, it has raised a fresh $10 million in Series A funding.

New investors include Uniqa Ventures, the venture capital fund of Uniqa, a European insurance group, and the founders of mySugr, the digital diabetes management platform, which was acquired by health giant Roche .

The round also secured the backing of existing investors including Connect and Speedinvest, two European seed funds, and Bethnal Green Ventures, the early-stage Impact investor, as well as angels including Taavet Hinrikus, founder of TransferWise.

This new injection takes the total investment in the company to $13 million.

Competitors to the company include Weight Watchers and Noom, which provides a similar program and has raised $114.7 million.

Second Nature claims to have a different, more intensive and personalized approach to create habit change. The startup claims 10,000 of its participants revealed an average weight loss of 5.9kg at the 12-week mark. Separate peer-reviewed scientific data published by the company showed that much of this weight-loss is sustained at the six-month and 12-month mark.

Under its former guise as OurPath, the startup was the first “lifestyle change program” to be commissioned by the NHS for diabetes management.

Second Nature was founded in 2015 by Chris Edson and Mike Gibbs, former healthcare strategy consultants, who designed the program to provide people with personalized support in order to make lifestyle changes.

Participants receive a set of “smart” scales and an activity tracker that links with the app, allowing them to track their weight loss progress and daily step count. They are placed in a peer support group of 15 people starting simultaneously. Each group is coached by a qualified dietitian or nutritionist, who provides participants with daily 1:1 advice, support and motivation via the app. Throughout the 12-week program, people have access to healthy recipes and daily articles covering topics like meal planning, how to sleep better and overcoming emotional eating.

Gibbs said: “Our goal at Second Nature is to solve obesity. We need to rise above the confusing health misinformation to provide clarity about what’s really important: changing habits. Our new brand and investment will help us realize that.”

Philip Edmondson-Jones, investment manager at Beringea, who led the investment and joins the board of directors of Second Nature, said: “Healthcare systems are struggling to cope with spiraling rates of obesity and associated illnesses, which are projected to cost the global economy $1.2 trillion annually by 2025. Second Nature’s pioneering approach to lifestyle change empowers people to address these conditions.”

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Apr
30

Deep learning is bridging the gap between the digital and the real world

“I don’t feel good about that. That sucks,” Chrys Bader-Wechseler reflects when asked about the bullying that went down on the anonymous app Secret he co-founded in 2013. After $35 million raised, 15 million users and a spectacular flame out two years later, the startup was dead. “Since I left Secret I feel alive and aligned with my values and my purpose again.” 

But there was one bright side to Secret letting you post without a name or consequences. People opened up, got vulnerable and felt less alone when comments revealed they weren’t the only person dealing with a certain struggle. What Bader learned from watching Secret’s users “do this in the dark” was the realization that “actually, we need to learn to do this in the light, to have that same kind of dialogue, but do it openly with each other.”

So began the journey to Bader’s new startup Ikaria that’s exclusively revealing itself to the world today on TechCrunch. It’s a different kind of chat app, named after the Greek island where a close-knit community helps extend people’s lifespans. The six-person Santa Monica team is funded by a $1.5 million seed round led by Initialized Capital and Fuel Capital. People can sign up for early beta access here.

During a long interview about the startup, Bader and his co-founder Sean Dadashi were cagey about exactly how Ikaria works, as it’s still in development. Amidst all the philosophical context about the app’s intention, I was able to pull out a few details about what the product will actually look like.

“Basically, since 2004, technology has created this monumental shift in the human social experience. We’re more connected than ever technically but all the studies show we’re lonelier than ever,” Bader explains. “It’s like eating McDonald’s to get healthy. It’s not the right source of nutrition for our social well-being because true connection requires a level of vulnerability, presence, self-disclosure and reciprocity that you don’t really get on these platforms.”

Ikaria isn’t another feed. It’s a safe space where you can chat with close friends and family, or people going through similar life challenges. Members of these group chats will optionally go through guided experiences that help them reflect on and discuss what’s going on in their hearts and minds. This could become a whole new media format where outside creators or mental health professionals could produce and contribute their own guided experiences.

“Part of the reason we’re announcing this is that . . . it’s a call to action to involve all these practitioners and people who are doing these types of things and giving them a platform to allow them to facilitate these kind of group bonding experiences through a platform where they can extend their practices into the digital world,” Bader tells me. What Calm and Headspace did for making meditation more mainstream and accessible, Ikaria wants to do for mental health through online togetherness.

Ikaria already has a sizable closed beta going, which the startup plans to continue until it finds product fit, and it hopes to know its official release timeline by the end of the year. “We’re not going to launch this until we know 40% of people would be disappointed if they couldn’t use it.”

Rather than monetizing by exploiting people’s attention, Ikaria plans to develop a “customer relationship” with users, which could mean subscription access or in-app payments for buying content. Perhaps one user could act as the sponsor and purchase an experience for their whole group chat. Until then, it’s got its seed funding from Initialized, Fuel Capital, F7 Ventures, Ryan Hoover’s Weekend Fund, Backend Capital, Day One Ventures, Shrug, Todd Goldberg and Superhuman’s Rahul Vohra.

“The hope is that eventually this would be an app you use instead of iMessage, to increase your sense of presence,” Bader explains, revealing its grand ambitions. Why would we need to replace our core chat apps? Well for one thing, they don’t understand who really matters to you. If an app understood who your mom is, it could give her messages special prevalence or remind you to contact her.

Bader met Dadashi through an offline men’s group for discussing life, love and everything in the wake of Secret’s collapse and a rough romantic breakup. After just a few weeks of these meetups, they say they felt closer to each other than to most of their friends. Only later did Bader, a designer by trade, discover that Dadashi was a coder who’d been CTO of electronics company MHD Enterprises before starting a travel and lifestyle startup for mental wellness, called Somatic Studios. They tried working together on an app for sharing quotes from your friends but scrapped it.

Together, the pair went on to research the rapid rise of other vulnerability-focused meetup organizations like the one where they met, including EvrymanManKind ProjectQuiltAuthentic RelatingCircling, and T-Groups. Though they knew that to have a chance at impact at scale, they’d need to build a mobile app familiar enough to get people over the hurdle of starting a mindfulness practice. They laid out a few principles to build by: a focus on relationships instead of Likes and followers, conscious design that won’t exploit people’s attention or weaknesses, no ads, and keeping all data private and in control of the user.

There are other startups hoping to address the sad state of mental health from different angles. Talkspace offers a mobile connection to licensed therapists, though it can be pricey at $65 to $99 per week. 7 Cups and TalkLife makes peer-to-peer counseling from volunteers free, though these aren’t professionals. There are also plenty of journaling products, gratitude practice apps and wellness podcasts out there. But Ikaria’s approach, combining mental health content with group chats of people you trust, feels unique.

Having known Bader since the Secret days, it’s obvious that working with Dadashi has made him happier and more centered. Ikaria is an app he can wake up feeling good about each day. “You know, I don’t like to speak ill of David [Byttow, Secret’s CEO who sources say was verbally abusive to employees], but that relationship was very, very toxic and taxing for me. And this time around with Sean, as I’m sure you can tell, is the polar opposite.”

If Ikaria can help people develop the open and honest relationships with friends or peers like building it has done for Bader and Dadashi, it could be a beacon amidst a sea of time unwell spent.

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Feb
18

InVideo raises $2.5M and launches an automated assistant to make your videos better

Video editing startup InVideo has new funding and a new product.

The San Francisco-headquartered company bills itself as the easiest way for anyone to create professional-quality videos, using a drag-and-drop interface along with a library of templates and stock photos and videos. The resulting videos can then be optimized for Facebook, Instagram, YouTube and other platforms.

InVideo’s new assistant does even more to help with the process. As demonstrated for me by co-founder and CEO Sanket Shah, as you create a video, it automatically makes suggestions for how the video could be improved — he compared it to Grammarly, but for video.

Shah said the assistant currently focuses on two areas, both text-related. First, it’s making sure that all the text on the screen is readable — so that, for example, you don’t have light-colored text on a light background. Second, it’s making sure the text is “comprehensible” — so that there’s not too much text on the screen, or it’s not flashing by too quickly.

“We all think that design is very creative, but there’s a lot of science in it as well,” he said.

Shah told me InVideo’s founders first worked together on a startup aiming to create 10-minute video summaries of nonfiction books. That’s when they discovered “video creation is a very painful process, it’s just not scalable.” So they launched the current startup hoping to solve this problem.

The company says it now has 100,000 customers — including AT&T, Sony Music, Reuters, CNN and CNBC — in 150 countries.

It might seem surprising for a large media company to need to use a tool like this, but Shah explained, “The users who use us [at those large companies] today are not video editors. If you want to constantly create videos about the U.S. elections, it’s not a video editor who’s doing it, it’s very likely a news producer” with limited or nonexistent editing experience.

Pricing for the editor starts at $10 per month, though there’s also a free version if you don’t mind watermarks.

InVideo is also announcing that it has raised an additional $2.5 million in funding from Sequoia Capital India’s Surge, along with angel investors Anand Chandrasekaran and Gokul Rajaram. It has now raised a total of $3.2 million.

“InVideo has truly captured the imagination of our users with their super user-friendly online video editor and great customer support,” said Ayman Al-Abdullah, CEO and president of software deals website AppSumo, in a statement. “In fact, it has gone on to become the most sold product in AppSumo history.”

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Feb
18

Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M

Robotic process automation — the ability to automate certain repetitive software-based tasks to free up people to focus on work that computers cannot do — has become a major growth area in the world of IT. Today, a startup called Aisera that is coming out of stealth has taken this idea and supercharged it by using artificial intelligence to help not just workers with internal tasks, but in customer-facing environments, too.

Quietly operating under the radar since 2017, Aisera has picked up a significant list of customers, including Autodesk, Ciena, Unisys and McAfee — covering a range of use cases from “computer geeks with very complicated questions through to people who didn’t grow up in the computer generation,” says CEO Muddu Sudhakar, the serial entrepreneur (three previous startups, Kazeon, Cetas and Caspida, were respectively acquired by EMC, VMware and Splunk) who is Aisera’s co-founder.

With growth of 350% year-on-year, the company is also announcing today that it has raised $50 million to date, including most recently a $20 million Series B led by Norwest Venture Partners with Menlo Ventures, True Ventures, Khosla Ventures, First Round Capital, Ram Shriram and Maynard Webb Investments also participating.

(No valuation is being disclosed, said Sudhakar.)

The crux of the problem that Aisera has set out to solve is that, while RPA has identified that there is a degree of repetition in certain back-office tasks — which, if that work can be automated, can reduce operational costs and be more efficient for an organization — the same can be said for a wide array of IT processes that cover sales, HR, customer care and more.

There have been some efforts made to apply AI to solving different aspects of these particular use cases, but one of the issues has been that there are few solutions that sit above an organization’s software stack to work across everything that the organization uses, and does so in an “unsupervised” way — that is, uses AI to “learn” processes without having an army of engineers alongside the program training it.

Aisera aims to be that platform, integrating with the most popular software packages (for example in service desk apps, it integrates with Salesforce, ServiceNow, Atlassian and BMC), providing tools to automatically resolve queries and complete tasks. Aisera is looking to add more categories as it grows: Sudhakar mentioned legal, finance and facilities management as three other areas it’s planning to target.

Matt Howard, the partner at Norwest that led its investment in Aisera, said one of the other things that stands out for him about the company is that its tools work across multiple channels, including email, voice-based calls and messaging, and can operate at scale, something that can’t be said in actual fact for a lot of AI implementations.

“I think a lot of companies have overstated when they implement machine learning. A lot of times it’s actually big data and predictive analytics. We have mislabeled a lot of this,” he said in an interview. “AI as a rule is hard to maintain if it’s unsupervised. It can work every well in a narrow use case, but it becomes a management nightmare when handling the stress that comes with 15 million or 20 million queries.” Currently Aisera said that it handles about 10 million people on its platform. With this round, Howard and Jon Callaghan of True Ventures are both joining the board.

There is always a paradox of sorts in the world of AI, and in particular as it sits around and behind processes that have previously been done by humans. It is that AI-based assistants, as they get better, run the risk of ultimately making obsolete the workers they’re meant to help.

While that might be a long-term question that we will have to address as a society, for now, the reward/risk balance seems to tip more in the favour of reward for Aisera’s customers. “At Ciena, we want our employees to be productive,” said Craig Williams, CIO at Ciena, in a statement. “This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission.”

And Sudhakar — similar to the founders of startups that are would-be competitors like UiPath when asked the same kind of question — doesn’t feel that obsolescence is the end game, either.

“There are billions of people in call centres today,” he said in an interview. “If I can automate [repetitive] functions they can focus on higher-level work, and that’s what we wanted to do. Those trying to solve simple requests shouldn’t. It’s one example where AI can be put to good use. Help desk employees want to work and become programmers, they don’t want to do mundane tasks. They want to move up in their careers, and this can help give them the roadmap to do it.”

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Feb
18

New Early Stage speakers to talk fundraising strategies, growth marketing and PR

TC Early Stage SF goes down on April 28, and we are getting pretty damn excited about it!

The show will bring together 50+ experts across startup core competencies, such as fundraising, operations and marketing. We’ll hear from VCs on how to create the perfect pitch deck and how to identify the right investors for you. We’ll hear from lawyers on how to navigate the immigration process when hiring, and how to negotiate the cap table. And we’ll hear from growth hackers on how to build a high-performance SEO engine, and PR experts on how to tell your brand’s story.

And that’s just the tip of the iceberg.

Today, I’m pleased to announce four more breakout sessions.

Lo Toney

Toney is the founding managing partner of Plexo Capital, which was incubated and spun out from GV. Before Plexo, Toney was a partner with Comcast Ventures, where he led the Catalyst Fund, and then moved to GV where he focused on marketplace, mobile and consumer products. Toney also has operational experience, having served as the GM of Zynga Poker, the company’s largest franchise at the time.

Think Like a PM for VC Pitch Success

Your pitchdeck is not just a reflection of your business, it’s a product unto itself. Your startup’s success, and avoiding the end of your runway, depends on the conversion rate of that product. Hear from Plexo Capital founding partner Lo Toney about how thinking like a PM when crafting your pitch deck can produce outstanding results.

Krystina Rubino and Lindsay Piper Shaw

Shaw and Rubino are marketing consultants for Right Side Up, a growth marketing consultancy. Prior to Right Side Up, Shaw scaled podcast campaigns for brands like quip, Lyft and Texture, and has worked with brands like McDonald’s, Honda, ampm, and Tempur Sealy. Rubino has worked with companies across all stages and sizes, including Advil, DoorDash, P&G, Lyft and Stitch Fix.

Why You Need Podcasts in Your Growth Marketing Mix

Podcast advertising is widely viewed as a nascent medium, but smart companies know it can be a powerful channel in their marketing mix. Opportunity is ripe — get in early and you can own the medium, box out competitors and catapult your growth. Krystina Rubino and Lindsay Piper Shaw have launched and scaled successful podcast ad campaigns for early-stage startups and household name brands and will be sharing their strategies for companies to succeed in this often misunderstood channel.

Jake Saper

Jake Saper, the son of serial co-founders, has been obsessed with entrepreneurialism from a young age. His origin in venture capital started at Kleiner Perkins, and he moved on to become a partner at Emergence in 2014, where he became a Kauffman Fellow. He serves on the boards of Textio, Guru, Ironclad, DroneDeploy, and Vymo, and his self-described “nerdy love” of frameworks has only grown over the years.

When It Comes to Fundraising, Timing Is Everything

There are some shockingly common timing mistakes founders make that can turn an otherwise successful fundraise into a failure. We’ll talk through how to avoid them and how to sequence efforts from the time you close your seed to ensure you find the right partner (at the right price!) for Series A and beyond.

April Conyers

Conyers has been in the communications industry for 15 years, currently serving as the senior director of Corporate Communications at Postmates . Before Postmates, Conyers served as a VP at Brew PR, working with clients like Automattic, NetSuite, Oracle, Doctor on Demand and about.me. During that time, she also found herself on BI’s “The 50 Best Public Relations People In The Tech Industry In 2014” list.

The Media Is Misunderstood, But Your Company Shouldn’t Be

With the media industry in a state of flux, navigating the process of telling your story can be confusing and overwhelming. Hear from Postmates Senior Director of Corporate Communication April Conyers on how startups should think about PR, and how to get your message across in a hectic media landscape.

Early Stage SF goes down on April 28, with more than 50 breakout sessions to choose from. However, don’t worry about missing a breakout session, because transcripts from each will be available to show attendees. And most of the folks leading the breakout sessions have agreed to hang at the show for at least half the day and participate in CrunchMatch, TechCrunch’s great app to connect founders and investors based on shared interests.

Here’s the fine print. Each of the 50+ breakout sessions is limited to around 100 attendees. We expect a lot more attendees, of course, so signups for each session are on a first-come, first-serve basis. Buy your ticket today and you can sign up for the breakouts we are announcing today, as well as those already announced. Pass holders will also receive 24-hour advance notice before we announce the next batch. (And yes, you can “drop” a breakout session in favor of a new one, in the event there is a schedule conflict.)

So get your TC Early Stage: San Francisco pass today, and get the inside track on the sessions we announced today, as well as the ones to be announced in the coming weeks.

Possible sponsor? Hit us up right here.

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Feb
18

Climbing Out of Despair Through Entrepreneurship: Ferren Rajput, CEO of Book A Jet (Part 1) - Sramana Mitra

Ferren Rajput had hit rock bottom at one point of his life. This is his story of how he climbed out of that hole. Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from?...

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Original author: Sramana Mitra

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Feb
18

Kickstarter workers vote to unionize

Kickstarter today announced that its staff has decided to unionize. The move reflects a broader movement for worker representation among tech employees. The site joins a growing list of companies whose staff and/or contractors have expressed public interest in unionizing, including Spin, Instacart and Pittsburgh-based Google technical workers, along with media outlets like BuzzFeed and Vox.

The decision, which was approved through a 46 to 37 vote, comes on the heels of pushback from Kickstarter leadership. As noted in a piece published by Vice late last year, CEO Aziz Hassan called employees’ push to unionize “inherently adversarial” in a letter to staff, adding:

That dynamic doesn’t reflect who we are as a company, how we interact, how we make decisions, or where we need to go. We believe that in many ways it would set us back, and that the us vs. them binary already has.

In a statement provided to TechCrunch this morning, however, the executive appears to have had a change of heart.

“We support and respect this decision, and we are proud of the fair and democratic process that got us here,” Hassan writes. “We’ve worked hard over the last decade to build a different kind of company, one that measures its success by how well it achieves its mission: helping to bring creative projects to life. Our mission has been common ground for everyone here during this process, and it will continue to guide us as we enter this new phase together.”

As part of the National Labor Relations Board vote, Kickstarter United will now be recognized by management of the Brooklyn-based crowdfunding giant. This marks the first time a major tech company’s full-time, white-collar employees have unionized in such a manner.

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Feb
18

Bootstrapping by Services from Wisconsin: SignalWire CEO Anthony Minessale (Part 6) - Sramana Mitra

Sramana Mitra: What is that more? If you were to compare with Twilio, how do you compete? Where can you really make a differentiated value happen? Anthony Minessale: Twilio is probably the first to...

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Original author: Sramana Mitra

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Feb
18

Cloud Stocks: Shopify Soars on Improved Merchant Offerings - Sramana Mitra

Ontario-based Shopify (NYSE:SHOP) continues to have a strong run. The company recently announced its fourth quarter results that shattered market expectations and sent the stock soaring to record...

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Original author: MitraSramana

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Feb
18

Thursday, February 20 – 473rd 1Mby1M Mentoring Roundtable for Entrepreneurs - Sramana Mitra

Entrepreneurs are invited to the 473rd FREE online 1Mby1M mentoring roundtable on Thursday, February 20, 2020, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST. If you are a serious...

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Original author: Maureen Kelly

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Feb
18

Venture Deals Online Course – Spring 2020 Registration Is Open

We are running the Venture Deals Online Course again. Registration is now open and it runs from March 8, 2020 – May 1, 2020. It’s produced by Techstars and Kauffman Fellows.

We’ve run the course six times now and have had over 25,000 people take it.

It’s free, although it’s recommended that you have a copy of our book Venture Deals: Be Smarter Than Your Lawyer and Venture Capitalist. The 4th Edition is out with plenty of new and improved stuff.

The course runs for seven weeks with the following syllabus.

Week 1 – Introduction of key players/Form or join a teamWeek 2 – Fundraising/Finding the Right VCWeek 3 – Capitalization Tables/Convertible DebtWeek 4 – Term Sheets: Economics & ControlWeek 5 – Term Sheets Part TwoWeek 6 – NegotiationsWeek 7 – Letter of Intent/Getting Acquired

If you are interested, sign up now and tell your friends who are interested in venture deals.

Original author: Brad Feld

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Feb
18

Gojek reportedly buys 4.3% stake in Indonesian taxi company Blue Bird

Gojek has paid $30 million to take a minority stake in Blue Bird, one of the largest taxi operators in Indonesia, according to Bloomberg, which first reported that the deal was in progress last month.

Gojek’s stake in Blue Bird is worth $30 million. The taxi operator’s holding company disclosed in a regulatory filing earlier this month that it had sold 108 million shares of Blue Bird at 3,800 rupiahs (about 28 cents) to an undisclosed buyer. The company already offered reservations for Blue Bird taxis on its super-app, and the investment brings the two closer.

Gojek’s “super-app,” called that because it offers a wide range of services, including on-demand rides and deliveries, a payment service, streaming entertainment and home cleaning, competes against Grab, which announced last July that it will use $2 billion of the funding it raised from SoftBank to invest in Indonesian transportation infrastructure and businesses.

While Gojek and Grab compete in several markets, Gojek is currently the biggest player in Indonesia.

TechCrunch has contacted Gojek for comment.

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